microsoft office [Home abd Student 2007]

[brabo1098]

My Microsoft Office Word 2007 is playing up. It produces a message "Error 2503 Internal error has occurred". I alsdo get this message when I try to either 'repair' or reinstall the programme... Please help... URGENT...

[xilolee]

Go to Control Panel\System and Security\System, click advanced system settings, click advanced tab, click environment variables and check if you have the following user variables (first panel):

TEMP: %USERPROFILE%\AppData\Local\Temp
TMP: %USERPROFILE%\AppData\Local\Temp

And the following system variables (second panel):

TEMP: %SystemRoot%\TEMP
TMP: %SystemRoot%\TEMP

If you don't have them, add them.

Keep us informed!

[brabo1098]

Dear Xilo,

Many thanks. Yes, I have all those in my first panel, and found the items in the second panel by clicking on TEMP and 'edit', and it showed up. Ditto with TMP.

What should I do next?

[xilolee]

Go to %USERPROFILE%\AppData\Local (Windows folder), right-click the temp folder, click properties, click security tab, check if system has got full permissions:

 

screenshot

[brabo1098]

Thank you, Xilo.

I have done this to ALL the options (Administrator already had all the boxes ticket in grey).

What should I do next?

[xilolee]

Was it different from the screenshot?

Have you tried if it works?

[brabo1098]

Sorry for delay. I was away from my pc. I am grateful for your assistance!

 

I was able to tick all the boxes in the Local Temp Security window, including 'Permissions to SYSTEM' as you suggested. 

Alas, the problem remains.

 

To clarify: Now, and when the problem started, I was able to click the Windows icon, but instead of it loading, it came up with the following message:

< Error 2503 . Internal error has occurred. CONTACT Microsoft Product Support Service (PSS) for assistance. For location, see: C:\\Users\   \App Data\Local\Temp\Setup 000003a0\PSS.1DR.CHM. Error 2503.C:\\Users\   \App Data\Local\Temp\Setup 0000030\PSS10R.CHM >

Both locations are 'empty'... When I tried to re-instal (without uninstalling the product) and choosing < Repair > I got the same message.

 

If I 'cancel' the message, then eventually, I can download the Windows Word programme.

[xilolee]

Re-try to install/repair it after a clean boot

[brabo1098]

Thank you. I performed a 'clean boot', and after the restart, restored the msconfig.exe as suggested by Microsoft. I am now unable to startup my pc 'normal startup', and can only start it in SafeMode with limited Internet... I have tried all the usual (F8, &tc). All to no avail... In the meantime, the Word 2007 continues to misbehave. Somehow, matters are now worse than yesterday... Any suggestions to repair this? Many thanks.

[brabo1098]

Scrap last message...

I have been able (finally) to find a way to change the msconfig.exe in such a way that I have again a 'normal startup' for my windows 7.....

I am now performing Windows updates.

I will then perform a reinstall of Word 7 (I will try a 'repair' first).

I will keep you in the loop.

Many thanks again.