computer not working correctly/crashing

[ccpurnell]

my computer which runs windows 8 wont allow me to download apps from the store and it seems almost daily internet explorer crashes.

 

 

 

Operating system:Windows 8 (64 bit)

System root: C:\Windows

Available physical memory: 3982 MB

CPU: Intel® Celeron® CPU 1007U @ 1.50GHz

Drive Info:

C: 276.98 GB

Internet Explorer: 10.0

[xilolee]

Was Windows 8 pre-installed when you bought this machine?

Which firewall/antivirus are you using?

[Jayzx]

Hi ccpurnell,

 

1. Your firewall maybe disabled, enable it.
2. Your Date and Time maybe incorrect, check if your date and time is correct.
3. If the licensing on the Windows Store is not synced properly, you will not be able to install apps on your Windows 8 computer. To manually sync it:

• Go to Windows Store
• Press Windows Key + C
• Open  Settings
• Select App Updates
• Sync Licenses
• Now reboot the system and try to download again.

 

 

 

or this maybe your case:

 

 

 

 

Does it shoes Error: 0x80240436 ?

 

 

The common two causes of this issue can be:

 

a. Microsoft Account has not been verified yet on your computer.

b. Date and time in your computer is set wrongly. 

 

Method 1: The store app uses https instead of http which is used by other apps, so in order for the SSL handshake to proceed, the clock on the client and server needs to be correct.

 

Follow the steps below to check if the date and time are set correctly.

 

a) In the Start screen type “Date and Time”, and click on date and time settings.

Check if the date and time is set correctly.

 

 

Method 2: Follow the steps below to finish 2 step verification process (Important)

 

a. Close the Store app completely (swipe down from the top)

b. Press “Windows + C” to open the charms bar, click on settings and then on “change PC settings”.

c. Click on Accounts, It will show your Microsoft account there. 

d. See if there is a “verify” link below your account.  If so, click on it and go through the 2 step verification process

e. Once done try starting the store and check if you are able to visit Windows Store.

 

 

 

Method 3: If you've check all of the possible reasons listed and are still unable to find or install apps, you can try clearing the cache for the Windows Store on your PC.

 

1. Swipe in from the right edge of the screen, and then tap Search.
   (If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and then click Search.)
2. Enter run in the search box, and then tap or click Run.
3. Enter wsreset.exe in the Run command and then tap or click OK.

 

Method 4:

 

You may also refer to the article and try the steps provided except the app troubleshooter and check.

 

Troubleshoot problems with an app

 

For further information, refer to the article:

Why can't I find or install an app from the Windows Store?