deenamin Posted April 6, 2014 Report Posted April 6, 2014 Problem Event Name: BlueScreen OS Version: 6.1.7601.2.1.0.256.1 Locale ID: 1033 Additional information about the problem: BCCode: 116 BCP1: 86DDF008 BCP2: 916339B0 BCP3: 00000000 BCP4: 00000002 OS Version: 6_1_7601 Service Pack: 1_0 Product: 256_1 Problem Event Name: BlueScreen OS Version: 6.1.7601.2.1.0.256.1 Locale ID: 1033 Additional information about the problem: BCCode: 116 BCP1: C6AB9510 BCP2: 90E4A9B0 BCP3: 00000000 BCP4: 00000002 OS Version: 6_1_7601 Service Pack: 1_0 Product: 256_1 Files that help describe the problem: C:\Windows\Minidump\040814-19780-01.dmp C:\Users\Amin\AppData\Local\Temp\WER-53586-0.sysdata.xml Operating system:Windows 7 Ultimate (32 bit) Service Pack 1 System root: C:\Windows Available physical memory: 1981 MB CPU: Pentium® Dual-Core CPU E5700 @ 3.00GHz Drive Info: C: 31.87 GB D: 29.29 GB E: 29.29 GB F: 29.29 GB G: 29.19 GB Internet Explorer: 11.0
xilolee Posted April 6, 2014 Report Posted April 6, 2014 Check BSOD (Blue Screen Of Death) Help and microsoft.com - Bug Check 0x116: VIDEO_TDR_ERROR
WKK Posted April 9, 2014 Report Posted April 9, 2014 Maybe it was caused by a software which you have installed. Please refer this topic http://forum.wisecle...-of-death-help/
deenamin Posted April 12, 2014 Author Report Posted April 12, 2014 What were you doing before BSOD? Run some programs or else? Ans.- when i use the internet. Did you insert new hardware? Ans.- no Did you update hardware drivers? Official drivers or not? Ans.- no C:\Windows\Minidump my minidump folder is empty.
xilolee Posted April 13, 2014 Report Posted April 13, 2014 C:\Windows\Minidump is empty; Windows didn't create any dump files. How can i do? The following procedure could slightly change from Windows xp to Windows 8.1, but the concept is the same. Press Windows key on your keyboard (and keep it pressed), then press R key, release the two keys (Windows + R), it will open the run window, type SystemPropertiesAdvanced and press enter. Click the settings... button (on your screen) under the start-up and recovery frame and check if under write debugging information it is selected small memory dump (256kb). If not, select it and click Always ok. screenshot about those options
deenamin Posted April 14, 2014 Author Report Posted April 14, 2014 In my windows 7 under write debugging information - (none) - Small memory dump (128KB) - Kernel memory dump - Complete memory dump and i select Small memory dump (128KB) is it right? please help.
deenamin Posted April 20, 2014 Author Report Posted April 20, 2014 Dear Sir, I've followed your instructions correctly but again, I am facing the same problem (BlueScreen). Please help me.
xilolee Posted April 21, 2014 Report Posted April 21, 2014 Check BSOD (Blue Screen Of Death) HelpYes, that operation should have enabled the minidump file requested in the previous link.
deenamin Posted May 5, 2014 Author Report Posted May 5, 2014 Problem signature: Problem Event Name: BlueScreen OS Version: 6.1.7601.2.1.0.768.3 Locale ID: 1033 Additional information about the problem: BCCode: 116 BCP1: 86236510 BCP2: 8DC1C9B0 BCP3: 00000000 BCP4: 00000002 OS Version: 6_1_7601 Service Pack: 1_0 Product: 768_1 Files that help describe the problem: C:\Windows\Minidump\042414-65941-01.dmp C:\Users\Amin\AppData\Local\Temp\WER-112554-0.sysdata.xml Read our privacy statement online: http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409 If the online privacy statement is not available, please read our privacy statement offline: C:\Windows\system32\en-US\erofflps.txt Dump File Dump File : 050414-34257-01.dmp Crash Time : 04-May-14 6:31:42 AM Bug Check String : Bug Check Code : 0x00000116 Parameter 1 : 0x85232008 Parameter 2 : 0x90e1a9b0 Parameter 3 : 0x00000000 Parameter 4 : 0x00000002 Caused By Driver : igdkmd32.sys Caused By Address : igdkmd32.sys+119b0 File Description : Intel Graphics Kernel Mode Driver Product Name : Intel Graphics Accelerator Drivers for Windows Vista® Company : Intel Corporation File Version : 8.15.10.1749 Processor : 32-bit Crash Address : ntoskrnl.exe+debfc Stack Address 1 : dxgkrnl.sys+8d0ff Stack Address 2 : dxgkrnl.sys+81ae6 Stack Address 3 : dxgmms1.sys+692c Computer Name : Full Path : C:\Windows\Minidump\050414-34257-01.dmp Processors Count : 2 Major Version : 15 Minor Version : 7601 Dump File Size : 205,529 Dump File Time : 04-May-14 8:23:43 PM Operating system:Windows 7 Home Premium (32 bit) Service Pack 1 System root: C:\Windows Available physical memory: 1981 MB CPU: Pentium® Dual-Core CPU E5700 @ 3.00GHz Drive Info: C: 31.87 GB D: 29.29 GB E: 29.29 GB F: 29.29 GB G: 29.19 GB Internet Explorer: 11.0
xilolee Posted May 6, 2014 Report Posted May 6, 2014 1, Describe details. What were you doing before BSOD? Run some programs or else? Did you insert new hardware? Did you update hardware drivers? Official drivers or not? 2, Upload dump files. 1) Open C:\Windows\Minidump\, find out *.dump file, upload the latest one. 2) Maybe you need to compress this file using WinRAR or WinZip before uploading. When we get this file, we can analyze and tell you how to fix your problem.
deenamin Posted June 1, 2014 Author Report Posted June 1, 2014 Blue Screen Operating system:Windows 7 Ultimate (32 bit) Service Pack 1 System root: C:\Windows Available physical memory: 1981 MB CPU: Pentium® Dual-Core CPU E5700 @ 3.00GHz Drive Info: C: 31.87 GB D: 29.29 GB E: 29.29 GB F: 29.29 GB G: 29.19 GB Internet Explorer: 11.0
deenamin Posted June 1, 2014 Author Report Posted June 1, 2014 Problem signature: Problem Event Name: BlueScreen OS Version: 6.1.7601.2.1.0.768.3 Locale ID: 1033 Additional information about the problem: BCCode: 116 BCP1: 86236510 BCP2: 8DC1C9B0 BCP3: 00000000 BCP4: 00000002 OS Version: 6_1_7601 Service Pack: 1_0 Product: 768_1 Files that help describe the problem: C:\Windows\Minidump\042414-65941-01.dmp C:\Users\Amin\AppData\Local\Temp\WER-112554-0.sysdata.xml Read our privacy statement online: http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409 If the online privacy statement is not available, please read our privacy statement offline: C:\Windows\system32\en-US\erofflps.txt Operating system:Windows 7 Ultimate (32 bit) Service Pack 1 System root: C:\Windows Available physical memory: 1981 MB CPU: Pentium® Dual-Core CPU E5700 @ 3.00GHz Drive Info: C: 31.87 GB D: 29.29 GB E: 29.29 GB F: 29.29 GB G: 29.19 GB Internet Explorer: 11.0
xilolee Posted June 1, 2014 Report Posted June 1, 2014 You could use the Intel® Driver Update Utility to check if your INTEL drivers are updated. If that doesn't solve the problem, could you upload the (last) .dmp file? HOW TO POST A SCREENSHOT (OR A FILE...) WHEN YOU ARE LOGGED INTO THE FORUM It could also be useful if you write here which computer model you have got (manufacturer and model, laptop or desktop).
deenamin Posted August 6, 2014 Author Report Posted August 6, 2014 blue screen Operating system:Windows 7 Ultimate (32 bit) Service Pack 1 System root: C:\Windows Available physical memory: 1981 MB CPU: Pentium® Dual-Core CPU E5700 @ 3.00GHz Drive Info: C: 31.87 GB D: 29.29 GB E: 29.29 GB F: 29.29 GB G: 29.19 GB Internet Explorer: 11.0
xilolee Posted August 6, 2014 Report Posted August 6, 2014 Did you have an OEM system (=when you bought your PC, the OS was already installed)? If yes, check your machine manufacterer website for updates of intel graphics accelerator drivers. If no, check Intel® Driver Update Utility and How to identify your Intel® Graphics Controller. If updating that driver doesn't solve the issue, post here those two dump files.
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