billypennsbrother Posted January 31, 2014 Report Share Posted January 31, 2014 On boot up i have started to get a daialogue box coming up with the message APS Daemon.exe system error MSVCR80 file missing Operating system:Windows 7 Ultimate (64 bit) Service Pack 1 System root: C:\Windows Available physical memory: 8151 MB CPU: Intel® Core i7 CPU 860 @ 2.80GHz Drive Info: C: 1862.92 GB Internet Explorer: 11.0 Link to comment Share on other sites More sharing options...
UCanFixIt Posted January 31, 2014 Report Share Posted January 31, 2014 Not enough information. See my signature link. Google for "MSVCR80 file missing" and you'll find plenty of option depending on your undetermined situation. Link to comment Share on other sites More sharing options...
garioch7 Posted February 1, 2014 Report Share Posted February 1, 2014 Hello BillyPennsbrother: Welcome to the Wise Care Forum. Sounds to me like you just upgraded your iTunes to the latest version. I spent five hours getting the problems created by the failed install solved. Essentially, you have to thoroughly remove all Apple software from your computer and then start reinstalling your Apple apps. If you google the missing file name (which is not missing by the way), you will see that the Apple Support Forums are full of complaints about this "malware" update. This is not a Windows problem. It appears that the iTunes uninstaller for the version being updated deregisters its Mobile App Support Service before stopping it and that causes huge problems. There is an uninstall order to be followed, which did not work for me. I wound having to uninstall and reinstall all Apple software on my wife's computer and now everything is working fine. Hope this helps. Let us know how you make out. Have a great day. Regards, -Phil UCanFixIt and xilolee 2 Link to comment Share on other sites More sharing options...
UCanFixIt Posted February 1, 2014 Report Share Posted February 1, 2014 Hello BillyPennsbrother: Welcome to the Wise Care Forum. Sounds to me like you just upgraded your iTunes to the latest version. I spent five hours getting the problems created by the failed install solved. Essentially, you have to thoroughly remove all Apple software from your computer and then start reinstalling your Apple apps. If you google the missing file name (which is not missing by the way), you will see that the Apple Support Forums are full of complaints about this "malware" update. This is not a Windows problem. It appears that the iTunes uninstaller for the version being updated deregisters its Mobile App Support Service before stopping it and that causes huge problems. There is an uninstall order to be followed, which did not work for me. I wound having to uninstall and reinstall all Apple software on my wife's computer and now everything is working fine. Hope this helps. Let us know how you make out. Have a great day. Regards, -Phil Hi again Phil! FYI, the OP sent me a PM (after his original post) and I ask him about itunes. He confirmed he just updated it so I pointed him to a few fixes. Hopefully, he'll come back and confirm that was the real issue. Anyway, you provided a great response without knowing for sure that he was using itunes so I applaud you for that effort! Cheers! UCanFixit Link to comment Share on other sites More sharing options...
billypennsbrother Posted February 1, 2014 Author Report Share Posted February 1, 2014 Thanks Phil I uninstalled all my Apple stuff as you suggested and it's solved the problem. I will need to re-install it all but it seems the problem was with the uninstall from the iTunes upgrade as you suggested. UCanFixit pointed me in the right direction as my first responder, and your advice based on specific experience sorted it for me. This is the first time i have used the WiseClean Forum and I must say I'm blown away by the response. Thanks a million folks - it's so gratifying to know there are some caring people out there in cyberspace. God bless you,.BPB UCanFixIt 1 Link to comment Share on other sites More sharing options...
UCanFixIt Posted February 2, 2014 Report Share Posted February 2, 2014 Hi BPB, Glad you got it working and thanks for the followup response. Kudos to Phil for his specific direction too! Regards, UCanFixit Link to comment Share on other sites More sharing options...
garioch7 Posted February 2, 2014 Report Share Posted February 2, 2014 Glad to be of assistance, BPB. UCanFixit, thank you for your kind words. I took a guess as to his problem based on my recent experience with my wife's computer. I was grateful for all of the helpful advice in the Apple Support Forums. We are all here to help each other. Have a great day. Regards, -Phil Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now