defient7 Posted December 14, 2013 Report Share Posted December 14, 2013 Recently I have noticed that Wise Care no longer sees two of the hard drives installed in my computer. The issue isn't with the hard drive as other programs see them and I use the hard drives every day. I can't use Wise Cares disk defrag, advanced cleaner or disk eraser. Link to comment Share on other sites More sharing options...
wisecleaner_admin Posted December 16, 2013 Report Share Posted December 16, 2013 Hi, Please send a thumbnail about your HDD info to us, like below: Link to comment Share on other sites More sharing options...
defient7 Posted December 19, 2013 Author Report Share Posted December 19, 2013 Here is a screen shot of the hard drives I have on my computer. Wise Care will not see my Drive A or B. It has seen them just fine upuntil recently. I can use the Microsoft disk defrag program just fine on these two drives. Link to comment Share on other sites More sharing options...
wisecleaner_admin Posted December 23, 2013 Report Share Posted December 23, 2013 Hi, Please help us to do a test. Download our Disk Tools and run it, whether it can get your disk info. and send the result to us. THX. Link to comment Share on other sites More sharing options...
defient7 Posted December 24, 2013 Author Report Share Posted December 24, 2013 Here is the results of the program you asked me to run. Link to comment Share on other sites More sharing options...
WiseCleaner Posted December 25, 2013 Report Share Posted December 25, 2013 Hi, I know the reason, please change drive letter of A and B to others (like, J/K). Drive A and B are not disk drive in usual. Wise care 365 or Wise disk cleaner never list drive A and B. Link to comment Share on other sites More sharing options...
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