sandeshmaske Posted September 23, 2013 Report Share Posted September 23, 2013 Hi, I am facing blue screen error almost everyday on my Samsung notebook NP300E5X laptop which i purchased recently. The error description is as follow.Please suggest what needs to be done. Problem signature: Problem Event Name: BlueScreen OS Version: 6.1.7601.2.1.0.256.1 Locale ID: 1033 Additional information about the problem: BCCode: a BCP1: FFFFFFB7 BCP2: 00000002 BCP3: 00000001 BCP4: 82F104DE OS Version: 6_1_7601 Service Pack: 1_0 Product: 256_1 Files that help describe the problem: C:\Windows\Minidump\092413-41761-01.dmp C:\Users\Sandesh\AppData\Local\Temp\WER-79123-0.sysdata.xml Operating system:Windows 7 Ultimate (32 bit) Service Pack 1 System root: C:\Windows Available physical memory: 3374 MB CPU: Intel® Core i3-2328M CPU @ 2.20GHz Drive Info: C: 117.09 GB D: 177.67 GB E: 170.90 GB I: 0.10 GB Internet Explorer: 9.0 Link to comment Share on other sites More sharing options...
WiseCleaner Posted September 24, 2013 Report Share Posted September 24, 2013 Hi, Please send this file C:\Windows\Minidump\092413-41761-01.dmp to us. Link to comment Share on other sites More sharing options...
sandeshmaske Posted September 24, 2013 Author Report Share Posted September 24, 2013 Hi, I am attaching the dump file. dump file.txt Link to comment Share on other sites More sharing options...
WiseCleaner Posted September 25, 2013 Report Share Posted September 25, 2013 Hi, Please send the whole dump file to us. (092413-41761-01.dmp ) Link to comment Share on other sites More sharing options...
sandeshmaske Posted September 26, 2013 Author Report Share Posted September 26, 2013 Hi. I am trying to attach the dump file but it is not accepting that. You aren't permitted to upload this kind of file is the message it is showing. Please tell me how to upload the same. Link to comment Share on other sites More sharing options...
wisecleaner_admin Posted September 27, 2013 Report Share Posted September 27, 2013 Hi, First, you can compress the dump file using 7Zip or WinRAR. Then, upload the compression file. Link to comment Share on other sites More sharing options...
sandeshmaske Posted October 21, 2013 Author Report Share Posted October 21, 2013 Can i mail you dump file using gmail. Here it is not allowing me to attach the same. I tried in lot many ways. Please tell me your mail id. Thank you. Link to comment Share on other sites More sharing options...
WiseCleaner Posted October 21, 2013 Report Share Posted October 21, 2013 OK, you can click here to contact us using E-mail. Link to comment Share on other sites More sharing options...
WiseCleaner Posted October 22, 2013 Report Share Posted October 22, 2013 Hi, We have analyzed the dump file, the wmplayer.exe (Windows Media Player) caused the BSOD. 1, update your video card and audio card drivers. 2, re-install Windows Media Player. Link to comment Share on other sites More sharing options...
sandeshmaske Posted May 4, 2014 Author Report Share Posted May 4, 2014 Hi I am facing the blue screen error. I have mailed yo minidump file. Please help. Link to comment Share on other sites More sharing options...
wisecleaner_admin Posted May 6, 2014 Report Share Posted May 6, 2014 OK, we will contact you asap. Link to comment Share on other sites More sharing options...
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