TrueBeachLover Posted December 11, 2024 Report Share Posted December 11, 2024 I have noticed my password manager extension don't work when Wisecleaner 365 Pro is active. I have to exit the program in order to use my password manager. Is there any way to add it to a whitelist so I don't have to exit Wisecleaner when I need to use my password manager? Thanks for your time and assistance. Link to comment Share on other sites More sharing options...
wisecleaner_admin Posted December 11, 2024 Report Share Posted December 11, 2024 Dear user, Sorry for any inconvenience caused. Please answer the following questions: 1. Which feature of Wise Care 365 did you use before you using the password manager extension? 2. What's the name of your password manager extension so we can do a test? 3. Is there any error message or prompt when you using the password manager extension? If any, please send us a screenshot of it. Link to comment Share on other sites More sharing options...
TrueBeachLover Posted December 11, 2024 Author Report Share Posted December 11, 2024 I used no feature on Wisecleaner 365 Pro. It is in my startup program. I do have the floating window on top with CPU and Network. I use Bitwarden Password Manager Extension. When I try to log in it spins like its buffering. When I exit Wisecleaner 365 Pro from the tray, the Password Manager works again. Once I am logged in with my Master Password, there are no problems using other logins and I can open Wisecleaner 365 Pro app again. Link to comment Share on other sites More sharing options...
TrueBeachLover Posted December 11, 2024 Author Report Share Posted December 11, 2024 Here is what id does when trying to login to my Bitwarden Password Manager in the enclosed screenshot. Thanks for your time and assistance. Link to comment Share on other sites More sharing options...
wisecleaner_admin Posted December 12, 2024 Report Share Posted December 12, 2024 Dear user, Sorry about that. Is the Bitwarden Password Manager browser plugin or desktop app? And whic version of Wise Care 365 are you using? Link to comment Share on other sites More sharing options...
TrueBeachLover Posted December 13, 2024 Author Report Share Posted December 13, 2024 I am using a browser extension and yesterday, WiseCleaner asked me if I wanted to update to a newer version. Link to comment Share on other sites More sharing options...
wisecleaner_admin Posted December 16, 2024 Report Share Posted December 16, 2024 Dear user, Sorry for not replying sooner. We can provide remote technical services by using the TeamViewer as a remote connection tool, if you agree with this, please click the link below to download it. https://www.teamviewer.com/en-us/download/windows/ After that, please tell us when you are available and send us your TeamViewer ID and password. You can send it to our Customer Support email: [email protected] Link to comment Share on other sites More sharing options...
TrueBeachLover Posted December 19, 2024 Author Report Share Posted December 19, 2024 I no longer need help with this. I downloaded the Bitwarden app through the Microsoft Store and it works great! I removed the extension from my browser. Thanks for making this my favorite PC optimizer. Have a great day! Link to comment Share on other sites More sharing options...
wisecleaner_admin Posted December 20, 2024 Report Share Posted December 20, 2024 Dear user, Thank you for your feedback. Have a good day. Link to comment Share on other sites More sharing options...
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