Subscription renewal

[ericrose]

My subscription to Wise Care 365 Pro was about to end, so I renewed it according to the offer I received, and received the receipt to my email (Thank you for ordering from WiseCleaner.
Congratulations! Your license key has been renewed successfully!
The following is a summary of your registration information. --- Expiry Date: 2025-09-20 00:00:00.

Now, however, I got a post informing me that my subscription is about to end soon, unless I renew it. (Thank you for using WiseCleaner products!
We're sending this message to remind you that Wise Care 365 Pro (1 year subscription / 3 PCs) subscription will expire on 2024-09-18. You will not be able to continue using your product unless you renew your subscription before its expiration date.)

How is this possible? Do I really have to pay twice for the renewal?

 

 

[wisecleaner_admin]

Dear user, 

Sorry for any inconvenience caused. Please send your registered eamil address or order number to our customer service email: [email protected]

So we can help you figure it out.