eset smart security How to fix app has been removed by ESET Smart Security

[wisecleaner_admin]

Since the inception of WiseCleaner, our commitment has always been to provide users with tools that are not only safe, virus-free, and easy to use, but also highly efficient. To ensure compliance with the security standards of various anti-virus programs, we rigorously test each new version by submitting it to Virustotal for a comprehensive security analysis before release.

However, occasionally, due to factors such as updates to the anti-virus software's rules or other unforeseen reasons, Wise Care 365 might be incorrectly flagged as a Trojan, malware, or potentially unwanted application (PUA) by ESET Smart Security (aka ESET NOD32). This can prevent Wise Care 365 from running or being reinstalled.

If you find yourself in this situation, there's no need for concern. We promptly reach out to ESET Smart Security to rectify this false positive as quickly as possible.

In the meantime, you can follow the steps provided below to add Wise Care 365 to the ESET Smart Security exception list, allowing you to continue using the program without interruption.

We deeply appreciate your trust and support for Wisecleaner and thank you for your understanding.

[wisecleaner_admin]

Case 1: Can not install Wise Care 365

When you try to download Wise Care 365 and the download process is about to complete, you may receive the following message prompted by ESET Smart Security. Please click the Ignore button.

 

Step 1. Open ESET Smart Security

Open ESET Smart Security, click Setup on the left, then click Computer protection on the right.

 

Step 2. Turn off Real-time protection

Click the first switch to turn off the Real-time file system protection, and install Wise Care 365.

 

Step 3. Open the Exclusion list

Click the upside-down triangle icon and select Edit exclusions... to open the Detection exclusions. 

 

Step 4. Add files/folders to the exclusion list

Click the Add button at the bottom of Detection exclusions window, click the three dots button after Path. We need to exclude the whole Wise Care 365 folder C:\Program Files (x86)\Wise\Wise Care 365, so we select Folder, then browse and select the Wise Care 365 folder.

And then, click the OK button to save changes.

 

Step 5. Turn on Real-time protection

Back to the Computer protection, click the switch to turn on the Real-time file system protection.

[wisecleaner_admin]

Case 2: Can not open Wise Care 365

If you have installed Wise Care 365 and now suddenly can't open it, Wise Care 365 may have been moved to the Quarantine by ESET Smart Security.

Step 1. Open Quarantine

Open ESET Smart Security, click Tools on the left, then click Quarantine on the lower right.

 

Step 2. Restore files

Right-click on the blocked file, and select Restore and exclude from scanning. Then file will be restored to its original location and added to the exclusion list.

 

Step 3. Open the Exclusion list

Click Setup on the left, and click Computer protection on the right. Then click the upside-down triangle icon and select Edit exclusions... to open the Detection exclusions.

 

Step 4. Add files/folders to the exclusion list

The file WiseCare365.exe has been added to the list. We need to add the Wise Care 365 folder or its parent folder Wise to the exclusion list in case other files are removed by ESET.

Click the Add button at the bottom of Detection exclusions window, click the three dots button after Path, select Folder, then browse and select the Wise Care 365 folder C:\Program Files (x86)\Wise\Wise Care 365, and click OK to save.