utilities Can't Install New Utilities

[OlivierF]

Hi,

I have the following issue:
- There's a "New" symbol on the "Duplicate Finder" utility
- I click on it
- Wise Care 365 asks me if I want to download and install it
- I click on "Yes"
- There's a green loading bar under the "Duplicate Finder" icon
- Once completed, the "New" symbol is still present on the "Duplicate Finder" icon
- If I click again on the utility, it asks me again to download and install.

It's the same situation with any other "New" utility.

Below some screenshot, with the time.
I have Wise Care 365 v 5.6.1 Pro.
I tried also by deactivating my antivirus Avast, and by rebooting multiple times my computer.

Do you have any recommendation regarding this issue?

Thanks,
Olivier

 

- "Duplicate Finder" utility with "New" symbol

- Question to download and install

- Green loading bar under the "Duplicate Finder" icon

- "Duplicate Finder" utility with "New" symbol still on it

[wisecleaner_admin]

Hello OlivierF,

Please close Wise Care 365 and then open it again.

After reloading, if it is still "New", please click Windows "Start", and then check whether Wise Duplicate Finder is installed.

If Wise Duplicate Finder is not installed, please download and install it from WiseCleaner Download Center.

[OlivierF]

Hi Admin,

It worked installing it manually from the WiseCleaner Download Center.
The "New" is not visible anymore in Wise Care 365, and it opens the utility when I click on.

Thank you for your quick help

Regards,
Olivier

[wisecleaner_admin]

You are welcome! *^____^*