joy249 Posted September 12, 2013 Report Share Posted September 12, 2013 Your Firefox profile cannot be loaded. It may be missing or inaccessible. Operating system:Windows 7 Home Premium (64 bit) Service Pack 1 System root: C:\Windows Available physical memory: 3838 MB CPU: AMD Athlon II Dual-Core M320 Drive Info: C: 452.97 GB H: 31.99 GB Internet Explorer: 10.0 amigneeabilm, Davidelari and JesseAroto 3 Link to comment Share on other sites More sharing options...
april Posted September 12, 2013 Report Share Posted September 12, 2013 There are a few steps to try. First, try resetting Firefox: https://support.mozilla.org/en-US/kb/reset-firefox-easily-fix-most-problems If this doesn’t solve the problem, trying using the Firefox Profile Manager to remove your old profile and create a new one manually:https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles If this still doesn’t work, try deleting the profile.ini file to force Firefox to create a new default profile: Make sure that Firefox is closed Press Windows key+R to open the Run box Type: %APPDATA%\Mozilla\Firefox Click “OK” Delete the file called “profile.ini” Run Firefox again Thanks. Link to comment Share on other sites More sharing options...
JustSomeBloke Posted May 12, 2014 Report Share Posted May 12, 2014 Hi, I have the same problem. A dodgy site had affected FF so I uninstalled and re-installed. I got the error message above. As it won't load Firefox at all, I can't do either of the first 2 suggestions and when I try to do the third it says "access is denied". Any thoughts please? Thanks Link to comment Share on other sites More sharing options...
xilolee Posted May 12, 2014 Report Share Posted May 12, 2014 justsomebloke: which OS are you using? Link to comment Share on other sites More sharing options...
JustSomeBloke Posted May 12, 2014 Report Share Posted May 12, 2014 Windows 8. Link to comment Share on other sites More sharing options...
xilolee Posted May 12, 2014 Report Share Posted May 12, 2014 1) Uninstall firefox completely (preferences included) 2) Check if it has left any traces on your pc (WiseCare365 could help in this case) 3) Download the installer from mozilla firefox website, right click the installer, properties, unblock/unlock it (you can also scan it with your antivirus) 4) Run the installer as an administrator 5) Check if it works Hope this helps and looking forward for your feedback! Link to comment Share on other sites More sharing options...
JustSomeBloke Posted May 12, 2014 Report Share Posted May 12, 2014 I did points 1 - 3 again but when I right-clicked and selected Properties I couldn't find 'unlock' or 'unblock'. Without doing that and just running as administrator it just said the same again after install. Link to comment Share on other sites More sharing options...
xilolee Posted May 12, 2014 Report Share Posted May 12, 2014 From Windows GUI, go to C:\Users\YOUR-USER-NAME\AppData\Local\Mozilla and try to navigate to every sub-folder.If it asks for permissions on at least one folder, launch the following command from an elevated command prompt: icacls %userprofile%\AppData\Local\Mozilla\ /grant %username%:(f) /T Link to comment Share on other sites More sharing options...
JustSomeBloke Posted May 14, 2014 Report Share Posted May 14, 2014 There is not a file called AppData under my username (see sceenshot). I am using Windows 8. http://i32.photobucket.com/albums/d31/JustSomeBloke/Screenshotappdatamissingcompressed_zps2d58c041.jpg Link to comment Share on other sites More sharing options...
xilolee Posted May 14, 2014 Report Share Posted May 14, 2014 Control Panel\Appearance and Personalisation, folder options, view tab, show hidden files, ok. Link to comment Share on other sites More sharing options...
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