[Solved - Win7-x64] WiseCare 365 Disk Eraser

[wolf5370]

Windows 7 Ultimate X64 - 4GB - 1Tb/512Gb dual HDD - Avira Premium 2013 Antivirus (up to date) - all windows updates to date.

 

I have used Reg and Disk cleaner apps for years - downloaded 365 (Free) yesterday.

Disk Eraser showed 'found many recoverable files' as expected on both drives.

Run eraser on 'DOD 5220.22 M 3 passes' over night. After 7 hours it was stuck on 1minute 22 seconds erasing (this did not move over time - Task Manager showed no activity including IOs over this time) - tried "STOP" button, but this did nothing. Had to kill process in task manager.

 

Reran 365 and Disk Eraser still shows 'found many recoverable files'.

 

So, in short - this is not working at all - locks up/crashes and does not remove the files in earlier passes (otherwise they would not be visible on rerun).

 

All other software was halted - scheduled Virus Scan was cancelled to ensure no interference - computer was not touched for those 7 hours during failed run.

 

FYI: Am interested in up grading to Pro - but need basic functions (free ones) to work before spending money on the Pro.

[april]

Hi,

 

Would you please try to choose the "Random Data 1 pass" , the recommended item, and do a erase again?　

 

The recommended one is safe and fast, if the issue mentioned above still happens, please try to provide us a screenshot to further test this. Is that ok?

 

Thank you for supporting our software.

[wolf5370]

Yep will do - will run tonight after I've finished working - will let you know tomorrow

 

Thanks.

[april]

Thank you.

[wolf5370]

Hi April,

 

ran it last night as per your instructions and all went well - it finished successfully. So, I'll just avoid the DOD setting. Thanks for your help.

[april]

Yes, you got it!

 

Thank you very much for supporting our software.