Компьютер виснет и реагирует только на кнопку выключения

[Gyulnaz]

Компьютер начал зависать, и ничего не возможно сделать, кроме как на нажатие кнопки выключения в течении 5 секунд. сначала зависание произошло один раз в течение дня, теперь более 5 раза, причем зависание происходит иногда сразу после включения. Помогите с проблемой, пожалуйста

 

translated from russian

The computer hangs and only responds to the power button

The computer began to hang out, and nothing can be done except to press the off button for 5 seconds.

first crash happened once during the day, is now more than 5 times, and sometimes hang occurs immediately after switching on.

Help with a problem, please

Operating system:Windows 8.1 Single Language (64 bit)

System root: C:WINDOWS

Available physical memory: 6030 MB

CPU: Intel® Core i5-3337U CPU @ 1.80GHz

Drive Info:

C: 185,87 GB

D: 258,15 GB

Internet Explorer: 11.0

[wisecleaner_admin]

1, Run the antivirus software, scan the whole system, whole disk.

2, Restart PC, press F8 to run Safe Mode, whether the system will hang out

    If no, maybe a program or a driver cause this problem. You can use the system restore point restore system to an early point (the point system is well). Or, uninstall the recently installed program.

    If yes, you should seek help from tech support staff.