mardabo Posted May 17, 2015 Report Share Posted May 17, 2015 XP help and support service won't open Operating system:Microsoft Windows XP (32 bit) Service Pack 3 System root: C:WINDOWS Available physical memory: 1022 MB CPU: Genuine Intel® CPU T2250 @ 1.73GHz Drive Info: C: 51.70 GB D: 17.21 GB Internet Explorer: 6.0 Link to comment Share on other sites More sharing options...
xilolee Posted May 17, 2015 Report Share Posted May 17, 2015 Hi mardabo.You could try to launch sfc /scannow from a command prompt. Windows XP installation cd will likely be necessary. Keep us updated. Link to comment Share on other sites More sharing options...
mardabo Posted May 17, 2015 Author Report Share Posted May 17, 2015 Hi Xi, thanks. I use sfc /scannow regularly and no, it didn't restore the help and support function. Link to comment Share on other sites More sharing options...
xilolee Posted May 17, 2015 Report Share Posted May 17, 2015 Check Windows xp services: help and support service should be automatic and started. Link to comment Share on other sites More sharing options...
mardabo Posted May 18, 2015 Author Report Share Posted May 18, 2015 I opened the control panel and went to Adminstrative tools > component services and it is something completely new to me. I checked it and help and support does indicate automatic and started. I clicked restart but no change. I should mention that this featuure only fails to operate when I click it from the start menu. When I click it in a program that I'm running it does work. Thanks. Link to comment Share on other sites More sharing options...
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