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Everything posted by wisecleaner_admin

  1. Hello, Sorry about that. We are working to fix this issue. Please add Wise Care 365 to the exclusion list of Windows Defender. 1, Temporarily turn off the protection of Windows Defender 2, Reinstall or restore Wise Care 365 from the Quarantine of Windows Defender 3, Add C:\Program Files (x86)\Wise\ and C:\Program Files\Wise\ to the exclusion list. 4, Turn on the protection of Windows Defender. If you don't know how to exclude WiseCleaner from scanning, please tell me your OS information and Windows Defender version.
  2. Hello, Sorry about that. Before releasing the latest version 5.47, we uploaded the installer to Virustotal.com for analyzing, and it was clean. We are trying to contact Avira to fix this issue. Now, please exclude Wise Care 365 from scanning. 1, Open Avira, and temporarily turn off the Real-Time protection. 2, Reinstall Wise Care 365. 3, Click the settings symbol in the lower-left corner of Avira Antivirus. 4, Click PC Protection → Exceptions. 5, In "File and Folders to be ignored by System Scanner and Real-Time Protection" area, add C:\Program Files (x86)\Wise\ 6, Click OK to save the configuration. 7, Turn on Real-Time Protection. Note Since the exceptions for the “System Scanner” and “Real-Time Protection” must be configured separately, please select the corresponding module in the left panel. Search and add files or processes you want to be skipped by the Real-Time Protection or System Scanner and Real-Time Protection.
  3. Hello, Thanks for your feedback. 1, Which version of Wise Folder Hider did you use? 2, Which feature did you use, Hide File, Hider Folder, or Hide USB drive?
  4. That is a good question. In the current version (1.35), Wise Duplicate Finder doesn't show a report (or a message) that the deletion is finished. But, the scan result will refresh after deleting. I will forward your question to the developer team. Maybe they can improve it in the next version.
  5. I Updated the link, please try this http://www.wisecleaner.com/tools/DelFHPath.zip
  6. Sorry, the current version doesn't support to hide a file /folder in an external drive. You can hide the whole external drive, or use the "Encrypt File". Since version 4.29, Wise Folder Hider offers 50 MB locker for free. You can create a locker in the external drive, then move files to the locker. It is more secure than hidden.
  7. Please try the latest version 5.46. http://downloads.wisecleaner.com/soft/WiseCare365_5.4.6.542.exe
  8. Please check the system settings whether the System Restore point has been disabled. Right-click on the desktop icon "This PC", and choose "Properties", click "System protection" in the left panel, select the system drive, is the Protection status "On" or "Off"? If it is "Off", please click "Configure" button, then choose "Turn on system protection". If it is "On", please click "Create" button to manually create a restore point to try. How to enable system restore? How to create a restore point?
  9. Please try this: 1, Reboot system to Safe Mode 2, Uninstall Wise Care 365 via Control Panel 3, Open C:\Program Files\Wise, make sure there is no Wise Care 365 folder 4, Install version 5.46
  10. Hi, Please uninstall old version, then install the latest 5.46 of Wise Care 365.
  11. Hi, Sorry about that. We will check and fix it soon. Please add Wise Care 365 to the exclusion list of AVAST. Or, you can use Wise Care 365 version 5.44, it is safe, and do not update to version 5.45 before we fix this issue. Merry Christmas,
  12. Hi, Please try the following steps: 1, Close Wise Anti Malware 2, Open C:\Program Files\Wise\Wise Anti Malware\SavEngine\on_access\ 3, Right-click on on-access-drivers-uninstall.cmd, and choose Run as administrator, then you need to reboot the system. 4, After a system reboot, open C:\Program Files\Wise\Wise Anti Malware\SavEngine\on_access\ 5, Right-click on on-access-drivers-install.cmd, and choose Run as administrator. 6, Open Wise Anti Malware
  13. Hi, Yes, it is normal. When you start Wise Disk Cleaner, it connects to wisecleaner server checking news and updates. We DO NOT recommend to defragment an SSD. If you want to optimize the SSD, please try Wise Registry Cleaner or Wise Care 365, and you will see the TRIM option in the System Optimization.
  14. Hello, Please check the reminder window title, 'You have missed some reminders' The delay option is not available for a missed reminder. We plan to add 'Reactivate' option for the missed reminder.
  15. Please run Wise Care 365 - Menu - Settings - General, uncheck 'Add file shredder to Context menu'
  16. Thanks, It is a whitelabel product of Wise Care 365, be authorized.
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