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Everything posted by wisecleaner_admin
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Did you refresh Firefox?
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Wise force Deleter Question
wisecleaner_admin replied to TheConFol's topic in Other WiseCleaner Products
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unable to open WFH application
wisecleaner_admin replied to vinayakS's topic in Other WiseCleaner Products
Hi, Please send this issue to [email protected], my colleague -vivian can help you. -
i have a problem with Wise Folder Hider
wisecleaner_admin replied to Combusto82's topic in Other WiseCleaner Products
Hi, Please refer this page: https://www.wisecleaner.com/how-to-get-wise-folder-hider-password-back.html -
Hi, I did some tests. When I first install Checker Plus for Gmail, I got this error message "Problem starting extension. Try re-installing the extension. Error: Unknown Error. The operation failed for reasons unrelated to the database itself and not covered by any other error code". I clicked this message and it opened a page to ask me to Refressh Firefox. I did it, refresh my Firefox, then reinstall Checker Plus for Gmail, it worked. I login my Gmail account, this extension worked fine, reminder me new email was received. I ran Wise Care 365 to Checkup and Fix, then reopen Firefox, Checker Plus for Gmail still worked fine. I also did Common Cleaner, Registry Cleaner, Advanced Cleaner, but Checker Plus for Gmail worked fine.
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Thanks for your feedback. We will check it.
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Wise Program Uninstaller, silent remote option?
wisecleaner_admin replied to RussR's topic in Other WiseCleaner Products
Sorry, Wise Program Uninstaller doesn't support silent mode. -
Hi guys, Sorry for it. Please try this way: 1, press Win+R, type services.msc 2, find Wise Anti-Malware service, right click on it and select Restart 3, when the service status change to Running, open wise anti malware to check it the engine works well If restart service cannot fix this problem, please uninstall current file and REBOOT system (DO NOT forget this step), then install the latest version. If you tried above methods but still get same problem, please send these 2 log files to us: C:\Program Files\Wise\Wise Anti Malware\svr.log C:\Program Files\Wise\Wise Anti Malware\SavEngine\avupdate.log
- 19 replies
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- engine failed
- malware
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How to update my payment information? Currently, we use 3 platforms to receive payments, PayPal, Mycommerce, and Avangate. If you want to change (update) your billing information (creadit card information), please follow belowing steps: PayPal: 1, Sign in your PayPal account. 2, Click the gear icon in the upper right corner, you can update your personal information 3, Click Wallet tab, you can update your Cards information. Mycommerce: 1, Open Mycommerce order lookup page. 2, Type your email address and Order ID to search your order 3, Click the item you ordered 4, Find Billing Information, click Update billing information Avangate: 1, Open Avangate customer page. 2, If you are the first time to use it, you need to create a new account 3, After sign in your account, choose Payment Methods tab, here you can update your payment information
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Translated by Google: In the W10 1803 April edition using the system to automatically create a restore point, please correct. This is not a bug, all version of Wise Care 365 contains this important feature. If Windows system protection (not system protection of wise care 365) is turned off, wise care 365 will ask you whether to turn it on. If Windows system protection is turned on, wise care 365 will create system restore point automatically.
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Hi, Thanks for your feedback. We will check and fix it soon. Now, please turn it on and then turn it off.
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scans results are exactly the same
wisecleaner_admin replied to kriket's topic in Wise Registry Cleaner
Hi, Generally Fast Scan and Deep Scan could not have same results. I noticed you have cleaned registry after each Scan, so the problem is some registry items were failed to cleaned. Please do a Fast Scan and clean, then run Fast Scan again (do not click Clean button, only Scan), then right click on a item and select Export to. Send this report to us. Thanks. -
Thanks xilolee
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Hi, SuperFetch improves on Prefetch by monitoring which applications that you use the most and preloading those into system memory. Sometimes it may cause high CPU/Disk usage when system startup. If you want keep it running, please ignore this option
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Thanks xiolee. I will send it to developer team.
- 13 replies
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- wise player
- all-powerful player
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MUR's With Chinese Text Plus Chromium Reg. Entry
wisecleaner_admin replied to Bob'sYourUncle's topic in Wise Care 365
Hi xilolee, Thanks, I will send it to developer team. Maybe they can improve it. -
Hi, Sorry for it. It was a minor bug of initialization virus engine. we already fixed it. If you have other problem, please feel free to contact us.
- 19 replies
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- engine failed
- malware
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Hi, After installation, when you first open Wise Anti Malware, you will see this window "Initialization engine... " it is downloading engine. Did you see it? Please open Wise Anti Malware folder, normally it is C:\Program Files\Wise\Wise Anti Malware\SavEngine\ Find this file avupdate.log and send it to us.
- 19 replies
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- engine failed
- malware
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Hi paperphile, When you open wise program uninstaller, it will load all installed programs. This may cause high CPU usage. When wise program uninstaller try to scan leftovers, this also may cause high CPU usage.
- 49 replies
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- translation
- German
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MUR's With Chinese Text Plus Chromium Reg. Entry
wisecleaner_admin replied to Bob'sYourUncle's topic in Wise Care 365
Thanks xiolee, These unreadable characters are not Chinese, wise registry cleaner cannot translate it from registry value.