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Everything posted by wisecleaner_admin

  1. Hi, You can refer these 2 topics to learn how to speed your computer https://wisecleaner.blogspot.com/2018/01/5-tips-to-speed-up-your-computers-boot.html https://wisecleaner.blogspot.com/2018/01/3-best-effective-ways-to-speed-up-your.html
  2. Sorry for it. I can't reproduce it, but i will keep my eyes on this issue.
  3. Hi, Sorry for it. In version 3, we may not add this feature. You can make window maximum.
  4. Hi, As you know, all language files (except English) are translated by users, if you or your friends can help us to translate it to Czech, we can give you a license key as gift. Thanks.
  5. Hi, Sorry for the delay. Did you try wise program uninstaller - custom uninstall?
  6. Hi, Please send this issue to [email protected], my colleague -vivian can help you.
  7. Hi, Please refer this page: https://www.wisecleaner.com/how-to-get-wise-folder-hider-password-back.html
  8. Hi, I did some tests. When I first install Checker Plus for Gmail, I got this error message "Problem starting extension. Try re-installing the extension. Error: Unknown Error. The operation failed for reasons unrelated to the database itself and not covered by any other error code". I clicked this message and it opened a page to ask me to Refressh Firefox. I did it, refresh my Firefox, then reinstall Checker Plus for Gmail, it worked. I login my Gmail account, this extension worked fine, reminder me new email was received. I ran Wise Care 365 to Checkup and Fix, then reopen Firefox, Checker Plus for Gmail still worked fine. I also did Common Cleaner, Registry Cleaner, Advanced Cleaner, but Checker Plus for Gmail worked fine.
  9. Thanks for your feedback. We will check it.
  10. Sorry, Wise Program Uninstaller doesn't support silent mode.
  11. Actually Wise Driver Care doesn't list the latest driver version to user, because we don't sure the latest one is stable. Nvidia once released a driver but it caused some users system crashed. So, Wise Driver Care only recommend the latest but also stable driver.
  12. Hi guys, Sorry for it. Please try this way: 1, press Win+R, type services.msc 2, find Wise Anti-Malware service, right click on it and select Restart 3, when the service status change to Running, open wise anti malware to check it the engine works well If restart service cannot fix this problem, please uninstall current file and REBOOT system (DO NOT forget this step), then install the latest version. If you tried above methods but still get same problem, please send these 2 log files to us: C:\Program Files\Wise\Wise Anti Malware\svr.log C:\Program Files\Wise\Wise Anti Malware\SavEngine\avupdate.log
  13. How to update my payment information? Currently, we use 3 platforms to receive payments, PayPal, Mycommerce, and Avangate. If you want to change (update) your billing information (creadit card information), please follow belowing steps: PayPal: 1, Sign in your PayPal account. 2, Click the gear icon in the upper right corner, you can update your personal information 3, Click Wallet tab, you can update your Cards information. Mycommerce: 1, Open Mycommerce order lookup page. 2, Type your email address and Order ID to search your order 3, Click the item you ordered 4, Find Billing Information, click Update billing information Avangate: 1, Open Avangate customer page. 2, If you are the first time to use it, you need to create a new account 3, After sign in your account, choose Payment Methods tab, here you can update your payment information
  14. Hi xilolee, Thanks for your good suggestions, I will send them to developer team.
  15. Translated by Google: In the W10 1803 April edition using the system to automatically create a restore point, please correct. This is not a bug, all version of Wise Care 365 contains this important feature. If Windows system protection (not system protection of wise care 365) is turned off, wise care 365 will ask you whether to turn it on. If Windows system protection is turned on, wise care 365 will create system restore point automatically.
  16. Hi, Thanks for your feedback. We will check and fix it soon. Now, please turn it on and then turn it off.
  17. Hi, Generally Fast Scan and Deep Scan could not have same results. I noticed you have cleaned registry after each Scan, so the problem is some registry items were failed to cleaned. Please do a Fast Scan and clean, then run Fast Scan again (do not click Clean button, only Scan), then right click on a item and select Export to. Send this report to us. Thanks.
  18. Thanks, xilolee. I will send your suggestion to the developer team. In the beginning, this app is only for Chinese user, we just release it in China, to block and clean chinese ad applications (wechat, weibo, qzone and so on).
  19. Hi, SuperFetch improves on Prefetch by monitoring which applications that you use the most and preloading those into system memory. Sometimes it may cause high CPU/Disk usage when system startup. If you want keep it running, please ignore this option
  20. Hi xilolee, Thanks, I will send it to developer team. Maybe they can improve it.
  21. Hi, Sorry for it. It was a minor bug of initialization virus engine. we already fixed it. If you have other problem, please feel free to contact us.
  22. Hi, After installation, when you first open Wise Anti Malware, you will see this window "Initialization engine... " it is downloading engine. Did you see it? Please open Wise Anti Malware folder, normally it is C:\Program Files\Wise\Wise Anti Malware\SavEngine\ Find this file avupdate.log and send it to us.
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