wisecleaner_admin

Dear user, Please try this to see if you backed up files before removing duplicates: 1. Open Wise Duplicate Finder 2. Click the Options tab, then you will see there are two options to backup files: Delete files to Recycle Bin and Back up files before delete permanently.

Dear user, Sorry about that. No features of Wise Folder Hider will add a yellow lock icon to users' files or folders. Maybe you can refer to this guide to fix it: https://www.wisecleaner.com/think-tank/587-3-Ways-to-Remove-Yellow-Lock-from-Files-on-Windows-11.html

Dear user, Thank you for your translation. We will add it to Wise Folder Hider as soon as possible. Have a good day.

Dear user, Sorry about that. Which feature of Wise Folder Hider did you use? Please try this: 1. Click the link below to download and run this tool to stop the protection of the Wise Folder Hider. https://downloads.wisecleaner.com/tools/DelDriver.zip 2. After running this tool you need to restart the PC, please save your important files before restarting. 3. Then uninstall the Wise Folder Hider and you can find your files at the original locations

Dear user, Sorry about that. We suppose that the file loss may be because the files are stored in the C drive, and reinstalling the system will automatically format the C drive. You can try to recover lost files with another product of our company, Wise Data Recovery. But the chances of recovering the files are not very high.

Dear user, Thank you for your feedback. Have a good day.

Dear user, Sorry about that. We just tested and didn't find such an issue. Please make a screen record of your operation and send it to us so we can verify it.

Dear user, Sorry about that. The shutdown on idle is a one-time rather than recurring task, meaning it cannot be activated automatically after executed once.

Dear user, Sorry for any inconvenience caused. We just fixed this issue, please try again.

Dear user, Sorry for any inconvenience caused. It's a false positive. Please don't worry about it. You can add it to the exclusion list by following this guide: Or, you can download and install the 7.2.3 version from the link below: https://downloads.wisecleaner.com/soft/WiseCare365_7.2.3.696.exe

Dear user, Sorry about that. Have you tried to reinstall Wise Data Recovery to scan again? You can try it from the link below: https://downloads.wisecleaner.com/soft/WDRSetup_6.2.0.517.exe If these issue (Every time I run it the scan completes reaching 80% then goes to analyzing stage) still exists, please send us a screenshot if possible.

Dear user, Sorry about that. If Wise Folder Hider doesn't list the USB drive. Please download and run the following tool. https://downloads.wisecleaner.com/tools/DelFHPath.zip 1, Find and expand the pendrive until you see the special folder named "..." 2, Continue expanding the folder "..." until you see the hidden file. 3, Right-click on the hidden file, choose "Move to...", and save the file in a different location.

Dear user, Sorry about that. Please try this: 1, Please download and run the following tool to delete the "...." folder: https://downloads.wisecleaner.com/tools/DelFHPath.zip 2, Find and expand the pendrive until you see the special folder named "..." 3, Continue expanding the folder "..." until you see the hidden file. 3, Right-click on the hidden file, choose "Move to...", and save the file in a different location. 4, Then you can delete the "..." folder.

Steps to add Wise Care 365 to G DATA Antivirus exclusion list. 1. Open G DATA Antivirus and click the gear icon in the upper right corner to open Settings. 2. Click the Exception button. 3. Click the New button, select Directory, and click the three dots button. Then browse and select C:\Program Files (x86)\Wise If you installed Wise Care 365 to another location, please select it. 4. Click OK to save settings. 5. Back to the main window of G DATA Antivirus, and click the second tab Virus Protection. 6. Click Show Quarantine. 7. Select the record of Wise Care 365, and click the Delete button. 8. Reinstall Wise Care 365.

Since the inception of WiseCleaner, our commitment has always been to provide users with tools that are not only safe, virus-free, and easy to use, but also highly efficient. To ensure compliance with the security standards of various anti-virus programs, we rigorously test each new version by submitting it to Virustotal for a comprehensive security analysis before release. However, due to factors such as updates to the anti-virus software's rules or other unforeseen reasons, Wise Care 365 might be incorrectly flagged as Junkware (PUP): Win32.Application.Agent.12J by G DATA Antivirus (or G DATA Security). This may cause Wise Care 365 to not function, be unable to be reinstalled, or be unable to be updated. If this happens to you, don't worry. We will contact G DATA immediately to correct this false positive as quickly as possible. We also sincerely ask you to submit a false positive report to G Data as a user, which will help us fix this issue quickly. SUBMIT A FALSE POSITIVE TO G DATA In the meantime, you can follow the steps provided below to add Wise Care 365 to the G DATA Antivirus (or G DATA Security) exception list, allowing you to continue using the program without interruption. We deeply appreciate your trust and support for Wisecleaner and thank you for your understanding.

Dear user, Sorrt about that. Wise Folder Hider will not change or revise your folders or files' locations or contents if they are not displayed in the program, please try this: 1. Click the link below to download and run this tool to stop the protection of the Wise Folder Hider. https://downloads.wisecleaner.com/tools/DelDriver.zip 2. After running this tool you need to restart the PC, please save your important files before restarting. 3. Then uninstall the Wise Folder Hider and you can find your files at the original locations

Dear user, Sorry for any inconvenience caused. Please try this: 1. Open Wise Folder Hider 2. Click the drop-down menu> Settings 3. Find and uncheck the Clear the history of File Explorer when closing box. Then click OK to finish.

Dear user, Sorry about that. Wise Folder Hider cannot move or export files to another location. The Export to... function will only export the scan result list. In theory, the original files will not be deleted, and the new version of Wise Duplicate Finder will prompt you if all files are selected.

Dear user, I'm sorry for any inconvenience. Which feature of Wise Care 365 did you use before the program (3ds MAX 2024) disappeared?

Dear user, Thanks a lot for your translation. We will add it ASAP.

Dear users! We are excited to announce the release of beta version of the new product Wise Note. Welcome to download and try Wise Note. Click here to download Wise Note is a productivity tool, has 2 parts, Reminders and Notes. It can be considered as an advanced version of Wise Reminder. Important: Due to the use of Google Flutter, Wise Note only supports Windows 10 and Windows 11 64-bit systems. Wise Note is simple and practical. Of course, we still have a lot of space for improvement. Suggestions and comments from you are very welcome. We would be very grateful for that, and we will take your valuable suggestions seriously! Thank you.

Dear user, Sorry for not replying sooner. 1. Wise Folder Hider can hide files or folders to make them unvisible in File Explorer. However, Wise Folder does not store files or folders, it also doesn't change the hidden files' locations. So those hidden files still exist on their original locations. 2. If Wise Folder Hider was installed on C drive, then it will be removed after C drive formatted. All hidden files or folders will be visible as long as Wise Folder Hider is removed successfully. 3. Therefore, whether you can see the files on the F drive has nothing to do with whether you reinstall Wise Folder Hider. 4. WerFault that you mentioed in the screenshot is not WiseCleaner's program. Have a good day.

Dear user, Sorry about that. Wise Folder Hider is not a safe box, meaning it will not store your files or folders, also it will not change your data locations. And after formatted C drive, Wise Folder Hider will be uninstalled from it, that is, all protections from Wise Folder Hider will be canceled. You can try to find your files or folders at their original locarions.

Dear user, Sorry for any inconvenience caused. We have forwarded your feedback to the Software R&D team. Have a good day.

Dear user, Thank you for your feedback. Have a good day.