marcdaves Posted October 15, 2014 Report Share Posted October 15, 2014 The computer was on with Firefox running. Came back to the computer and monitor was asleep and would not come on. I had to turn computer off and when I turnedit on I had a black screen with a windows file error. Operating system:Windows 7 Home Premium (64 bit) Service Pack 1 System root: C:Windows Available physical memory: 5943 MB CPU: Intel® Core i3 CPU 550 @ 3.20GHz Drive Info: C: 917.66 GB Internet Explorer: 11.0 Link to comment Share on other sites More sharing options...
donut Posted October 16, 2014 Report Share Posted October 16, 2014 Hi there, We'd like to help you with the issue. Could you please send us the Windows file error? Thanks! Link to comment Share on other sites More sharing options...
marcdaves Posted October 16, 2014 Author Report Share Posted October 16, 2014 When I turn on the computer there is a black screen with white lettering: Windows Error Recovery Windows failed to start. A recent hardware or software change might be the cause. If windows files ahve been damaged or configured incorrectly, Startup repair can help diagnose and fix this problem If power was interrupted during startup then choose start windows normally. Launch Startup repair Start windows normally. The problem is no matter how many times this happens or I launch startup repair this problem persists. When I installed wise cleaner a lot of the problems went mostly away. However this particular problem(computer screen going black then computer needs to be powered off) persists. Thank you in advance for your time! Link to comment Share on other sites More sharing options...
xilolee Posted October 22, 2014 Report Share Posted October 22, 2014 How to run an elevated command prompt for Windows vista/seven users- click start, all programs, accessories, right-click the command prompt in the list and click run as administrator, click yes on the user account control window that should appear- click start, type cmd in the searchbox, right-click the cmd in the list of results and click run as administrator, click yes on the user account control window that should appear- click start, type cmd in the searchbox, press and keep pressed ctrl + shift Keys on your keyboard, then press enter, click yes on the user account control window that should appearFrom an elevated command prompt, launch sfc /scannow, wait till it finishes (15-50 minutes), remember/copy the final message (because later I'd like to see it posted here).Then launch this command: copy c:\windows\logs\cbs\cbs.log %userprofile%\desktop\cbs.txt && findstr /c:"[SR]" %userprofile%\desktop\cbs.txt > %userprofile%\desktop\SR.txt After it, you'll find two files on your desktop: cbs.txt and SR.txt.Post here the sr.txt and the final message of the SFC tool. Link to comment Share on other sites More sharing options...
marcdaves Posted October 23, 2014 Author Report Share Posted October 23, 2014 The final message after the scan was"Windows resource protection found corrupt filesbut was unable to fix them" followed by " Details are included in the CBS.Log windirllogs\cbs\cbs.log" When I copied and launched the command after that it said access denied. Thanks for your help. Let me know what to do next Link to comment Share on other sites More sharing options...
xilolee Posted October 23, 2014 Report Share Posted October 23, 2014 Have you ran it from an elevated command prompt? If no, re-try it from an elevated command prompt. If yes, try with: copy c:\windows\logs\cbs\cbs.log %userprofile%\desktop\cbs.txt findstr /c:"[SR]" %userprofile%\desktop\cbs.txt > %userprofile%\desktop\SR.txt Link to comment Share on other sites More sharing options...
marcdaves Posted October 24, 2014 Author Report Share Posted October 24, 2014 I have re-entered the elevated command prompt all three ways, entered in the two different line to copy in there and it still says access denied. Let me know Link to comment Share on other sites More sharing options...
xilolee Posted October 25, 2014 Report Share Posted October 25, 2014 Go to C:\Windows\Logs\CBS, copy the cbs.log, paste it on the desktop. Then run this from an elevated command prompt: findstr /c:"[SR]" %userprofile%\desktop\cbs.log > %userprofile%\desktop\SR.txt Link to comment Share on other sites More sharing options...
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