Jump to content


Photo
* * * * * 1 votes

FAQ regarding using Wise Care 365 (Please read this before starting a new Topic)

faq wise care 365

  • This topic is locked This topic is locked
20 replies to this topic

#1 Config

Config

    Advanced Member

  • Moderators
  • 465 posts

Posted 19 August 2013 - 08:39 AM

Dear Users,

 

In order to help you find your answers regarding using Wise Care 365 in a more efficient way, starting from today, all the most frequently asked questions and their answers will be assembled here under this post.

 

Please make sure you have searched in this post for your answer first before starting a new Topic.

 

Unlimited topics will be added here until… Wise Care 365 is perfect and users are all familiar with it. :lol:

 

Further questions/suggestions, feel free to contact us.

 

Sincerely,

WiseCleaner.com Team

Facebook.com/wisecleanersoft

Twitter.com/wisecleaner

 

faq-365.jpg

 


  • aapedJet likes this

#2 wisecleaner_admin

wisecleaner_admin

    Administrator

  • Administrators
  • 2,233 posts

Posted 26 June 2014 - 03:06 AM

Frequently Asked Questions

--------------------------------------------------------------

 

1. Why choose Wise Care 365? 

2. Does wise care 365 support my OS

3. How to install/uninstall wise care 365

 

4. How to activate/register Wise Care 365 Pro  Wise video tutorial.png

5. Have not received license key yet

6.  Invalid Registration Code (license key)

7. How to get back my license key

8. How to renew my license key

 

9. How to ON/OFF floating window  Wise video tutorial.png

10. How to change theme

11. How to change avatar

12. How to change temperature unit

13. How to create portable version of wise care 365

 

14. How to enable scheduled task of wise care 365  Wise video tutorial.png

15. How to customize PC Checkup items  Wise video tutorial.png

16. About the items in “Clean Record

17. How to customize the Floating window

18. How to use the WiseCleaner coupon code?

 

19. How to update my payment information?


We want to put smile on your face.   :)

 

Any feature questions and ideas, please feel free to contact us!

--------------------------------------------------

New product: Wise Anti Malware

 

Keep your PC in safe all the time!

--------------------------------------------------

 

Best Regards,

WiseCleaner.com

Follow us on:

facebook.png  Twitter.png  g+32.png  YouTube_32x32.png  linkedin_32x32.png


#3 wisecleaner_admin

wisecleaner_admin

    Administrator

  • Administrators
  • 2,233 posts

Posted 26 June 2014 - 03:15 AM

Why choose Wise Care 365?

 

Fast: Using a high performance engine, Registry Cleaner in Wise Care 365 quickly scans your registry to find obsolete entries. Disk Cleaner in Wise Care 365 quickly scans your disk to find junk files.

 

Accurate: Using complex algorithms, Wise Care 365 accurately identifies obsolete registry entries and junk files. 

 

Secure: Wise Care 365 automatically creates backup files before deleting obsolete entries from your registry. Wise Disk Cleaner provides two cleaning modes.

 

Ease of use: Wise Registry Cleaner and Wise Disk Cleaner come with a user-friendly interface. Even the least experienced user can easily use them.


We want to put smile on your face.   :)

 

Any feature questions and ideas, please feel free to contact us!

--------------------------------------------------

New product: Wise Anti Malware

 

Keep your PC in safe all the time!

--------------------------------------------------

 

Best Regards,

WiseCleaner.com

Follow us on:

facebook.png  Twitter.png  g+32.png  YouTube_32x32.png  linkedin_32x32.png


#4 wisecleaner_admin

wisecleaner_admin

    Administrator

  • Administrators
  • 2,233 posts

Posted 26 June 2014 - 04:45 AM

How to activate/register Wise Care 365 Pro

 

1) Download and install the latest version of Wise Care 365. (If you have installed Wise Care 365, skip this step)

2) Run Wise Care 365

3) Click “Full version” button on the upper right.

    act1.jpg

4) Click 'Activate your license key' button,

   act2.jpg

5) Enter your name, email, and your license key (copy & paste) in the form.

    act3.jpg
6) Click 'Register'to activate the full version

 

Or you can play video tutorial on YouTube  YouTube.png


We want to put smile on your face.   :)

 

Any feature questions and ideas, please feel free to contact us!

--------------------------------------------------

New product: Wise Anti Malware

 

Keep your PC in safe all the time!

--------------------------------------------------

 

Best Regards,

WiseCleaner.com

Follow us on:

facebook.png  Twitter.png  g+32.png  YouTube_32x32.png  linkedin_32x32.png


#5 wisecleaner_admin

wisecleaner_admin

    Administrator

  • Administrators
  • 2,233 posts

Posted 26 June 2014 - 05:25 AM

How to ON/OFF floating window

 

1) Right click Wise Care 365 Tray icon in Window notification area.

    If you cannot find it, please run Wise Care 365 first. 

    1.png

2) Click 'Show Floating Window', then it will be displayed on desktop.

3) If you want to see it while Wise Care 365 is running, right click on floating window

    wisecare365_floating_window.png

4) Click Settings

    2.jpg

5) Select 'Display floating window automatically when running Wise Care 365'

6) Click 'OK' to save settings.

 


We want to put smile on your face.   :)

 

Any feature questions and ideas, please feel free to contact us!

--------------------------------------------------

New product: Wise Anti Malware

 

Keep your PC in safe all the time!

--------------------------------------------------

 

Best Regards,

WiseCleaner.com

Follow us on:

facebook.png  Twitter.png  g+32.png  YouTube_32x32.png  linkedin_32x32.png


#6 wisecleaner_admin

wisecleaner_admin

    Administrator

  • Administrators
  • 2,233 posts

Posted 26 June 2014 - 07:19 AM

How to enable scheduled task of wise care 365

 

1) Run Wise Care 365

2) Click ON/OFF button on the lower left corner

    task.jpg

3) In the Schedule Task window, set up your task

    Silent Mode: run task in background, without open program window. (It is a Pro feature.)

    Run Type: Daily, Weekly, Monthly, On Idle, At Login

   2.jpg

4) Click 'OK' to save your task.  

   


We want to put smile on your face.   :)

 

Any feature questions and ideas, please feel free to contact us!

--------------------------------------------------

New product: Wise Anti Malware

 

Keep your PC in safe all the time!

--------------------------------------------------

 

Best Regards,

WiseCleaner.com

Follow us on:

facebook.png  Twitter.png  g+32.png  YouTube_32x32.png  linkedin_32x32.png


#7 wisecleaner_admin

wisecleaner_admin

    Administrator

  • Administrators
  • 2,233 posts

Posted 26 June 2014 - 07:40 AM

How to customize PC Checkup items

 

1) Run Wise Care 365

2) Click 'Custom' button

    1.jpg

3) Click Settings

4) IN settings window, click Custom Checkup tab

    2.jpg

5) Click items to expand, then Select/Deselect items which you want to scan and fix.

6) Click 'Save' to save settings.


We want to put smile on your face.   :)

 

Any feature questions and ideas, please feel free to contact us!

--------------------------------------------------

New product: Wise Anti Malware

 

Keep your PC in safe all the time!

--------------------------------------------------

 

Best Regards,

WiseCleaner.com

Follow us on:

facebook.png  Twitter.png  g+32.png  YouTube_32x32.png  linkedin_32x32.png


#8 wisecleaner_admin

wisecleaner_admin

    Administrator

  • Administrators
  • 2,233 posts

Posted 26 June 2014 - 07:57 AM

How to change theme

 

1) Run Wise Care 365

2) Click 'Themes' button

  1.jpg

3) Click your favorite theme.

4) Also, you can click 'Custom photo theme',  then select a photo you love 

  skin4.png

5) Drag the scroll bar can change theme effect.


We want to put smile on your face.   :)

 

Any feature questions and ideas, please feel free to contact us!

--------------------------------------------------

New product: Wise Anti Malware

 

Keep your PC in safe all the time!

--------------------------------------------------

 

Best Regards,

WiseCleaner.com

Follow us on:

facebook.png  Twitter.png  g+32.png  YouTube_32x32.png  linkedin_32x32.png


#9 wisecleaner_admin

wisecleaner_admin

    Administrator

  • Administrators
  • 2,233 posts

Posted 26 June 2014 - 08:27 AM

How to change avatar

 

1) Run Wise Care 365

2) Click avatar area

    1.jpg

3) System Avatar tab, select an avatar you love

    2.jpg

4) Custom avatar tab, click 'Local Picture' button to select a image you love

    3.jpg  4.jpg


We want to put smile on your face.   :)

 

Any feature questions and ideas, please feel free to contact us!

--------------------------------------------------

New product: Wise Anti Malware

 

Keep your PC in safe all the time!

--------------------------------------------------

 

Best Regards,

WiseCleaner.com

Follow us on:

facebook.png  Twitter.png  g+32.png  YouTube_32x32.png  linkedin_32x32.png


#10 wisecleaner_admin

wisecleaner_admin

    Administrator

  • Administrators
  • 2,233 posts

Posted 01 July 2014 - 10:13 AM

How to get back my license key

 

1) Click Here to open the retrieve page.

2) Select your product: Wise Care 365.

3) Enter the email address you used when you purchase the product.

4) Click 'Send License Key' button

5) Log in your email, check inbox and spam box.


We want to put smile on your face.   :)

 

Any feature questions and ideas, please feel free to contact us!

--------------------------------------------------

New product: Wise Anti Malware

 

Keep your PC in safe all the time!

--------------------------------------------------

 

Best Regards,

WiseCleaner.com

Follow us on:

facebook.png  Twitter.png  g+32.png  YouTube_32x32.png  linkedin_32x32.png


#11 wisecleaner_admin

wisecleaner_admin

    Administrator

  • Administrators
  • 2,233 posts

Posted 01 July 2014 - 10:27 AM

How to renew my license key

 

1) Click Here to open renewal page.

2) Select your product: Wise Care 365

3) Enter the email address you used when you purchase the product

4) Click 'Renew Now' button

5) Select your renewal type: 1 Year License or Lifetime License

6) When your payment is completed, your renewal is successful.

 

Notice: You do not need to register again. We simply expand the expiration period of your license key. So please rest assured to use the present Pro one. 


We want to put smile on your face.   :)

 

Any feature questions and ideas, please feel free to contact us!

--------------------------------------------------

New product: Wise Anti Malware

 

Keep your PC in safe all the time!

--------------------------------------------------

 

Best Regards,

WiseCleaner.com

Follow us on:

facebook.png  Twitter.png  g+32.png  YouTube_32x32.png  linkedin_32x32.png


#12 wisecleaner_admin

wisecleaner_admin

    Administrator

  • Administrators
  • 2,233 posts

Posted 11 July 2014 - 07:42 AM

How to change temperature unit (F/C)

 

1) Run Wise Care 365

 

2) Click Custom->Settings->General

   3.jpg

 

3) Find out Temperature Unit

  4.jpg

 

4) Select F/C

 

5) Click Save to save settings and close window.

 

Next start, you will see the correct unit.

  11.jpg


We want to put smile on your face.   :)

 

Any feature questions and ideas, please feel free to contact us!

--------------------------------------------------

New product: Wise Anti Malware

 

Keep your PC in safe all the time!

--------------------------------------------------

 

Best Regards,

WiseCleaner.com

Follow us on:

facebook.png  Twitter.png  g+32.png  YouTube_32x32.png  linkedin_32x32.png


#13 wisecleaner_admin

wisecleaner_admin

    Administrator

  • Administrators
  • 2,233 posts

Posted 11 July 2014 - 08:25 AM

How to create Portable version of Wise Care 365

 

1) Run Wise Care 365

2) Click Custom->Settings->General

    3.jpg

3) Click button Make Portable Version 

   5.jpg

4) Specify the location you want to save (e.g, C:\Users\xxx)

5) Click Save to start

 

The file WC365Portable.zip is the portable version of Wise Care 365. You can save it in removable device and run wise care 365 in other computer. 

 


We want to put smile on your face.   :)

 

Any feature questions and ideas, please feel free to contact us!

--------------------------------------------------

New product: Wise Anti Malware

 

Keep your PC in safe all the time!

--------------------------------------------------

 

Best Regards,

WiseCleaner.com

Follow us on:

facebook.png  Twitter.png  g+32.png  YouTube_32x32.png  linkedin_32x32.png


#14 wisecleaner_admin

wisecleaner_admin

    Administrator

  • Administrators
  • 2,233 posts

Posted 18 July 2014 - 10:33 AM

How to install/uninstall Wise Care 365

 

Install

1) Download Wise Care 365 from download center.

2) Find out the installer file (named WiseCare365.exe) and double click it.

3) Then the installer will start automatically and will guide you through the rest of the installation process.

 

 

Uninstall

 

   Win XP:

   1) Click Start->(Settings->) Control Panel

   xp1.jpg  xp2.jpg

   2) Click Add or Remove Programs

   3) Find out Wise Care 365 in the list

   xp3.jpg

   4) Click Remove and follow the prompts to remove the application from your computer.

 

   Win vista/7

   1) Click Start->Control Panel

   2) Programs->Uninstall a program

   3) Find out Wise Care 365 in the list

   vista1.jpg

   4) Click Uninstall and follow the prompts to remove the application from your computer.

 

   Win 8/8.1

   1) Move mouse to the lower right corner of desktop

   2) When you see Charms, click Settings->Control Panel

   win8.jpg

   3) Find out Wise Care 365 in the list

   vista1.jpg

   4) Click Uninstall and follow the prompts to remove the application from your computer.

  

   Win 10

   1) Type programs and features in Cortana, then click it

   uninstall in windows 10.png

   2) Find out Wise Care 365 in the list

   windows 10 program and features.png

   3) Click Uninstall and follow the prompts to remove the application from your computer.


We want to put smile on your face.   :)

 

Any feature questions and ideas, please feel free to contact us!

--------------------------------------------------

New product: Wise Anti Malware

 

Keep your PC in safe all the time!

--------------------------------------------------

 

Best Regards,

WiseCleaner.com

Follow us on:

facebook.png  Twitter.png  g+32.png  YouTube_32x32.png  linkedin_32x32.png


#15 wisecleaner_admin

wisecleaner_admin

    Administrator

  • Administrators
  • 2,233 posts

Posted 24 July 2014 - 09:02 AM

Invalid Registration Code (license key)

 

When you type license key in the form to activate wise care 365, you may get this error message "Invalid license key, please input a valid key."

error.png

1) We suggest that you buy our software through official channels.

2) Please try copy and paste the key instead of typing letters one by one.

3) If you still get this error, please contact our support staff. support@wisecleaner.com

 

 

 


We want to put smile on your face.   :)

 

Any feature questions and ideas, please feel free to contact us!

--------------------------------------------------

New product: Wise Anti Malware

 

Keep your PC in safe all the time!

--------------------------------------------------

 

Best Regards,

WiseCleaner.com

Follow us on:

facebook.png  Twitter.png  g+32.png  YouTube_32x32.png  linkedin_32x32.png


#16 wisecleaner_admin

wisecleaner_admin

    Administrator

  • Administrators
  • 2,233 posts

Posted 24 July 2014 - 09:09 AM

Have not received license key yet

 

1) Please check your inbox and spam box firstly.

2) Sometimes the internet transfer delays. Please email us immediately if you haven’t got the key after 24 hours upon purchase. We will fix it for you asap.

    support@wisecleaner.com

 

 


We want to put smile on your face.   :)

 

Any feature questions and ideas, please feel free to contact us!

--------------------------------------------------

New product: Wise Anti Malware

 

Keep your PC in safe all the time!

--------------------------------------------------

 

Best Regards,

WiseCleaner.com

Follow us on:

facebook.png  Twitter.png  g+32.png  YouTube_32x32.png  linkedin_32x32.png


#17 wisecleaner_admin

wisecleaner_admin

    Administrator

  • Administrators
  • 2,233 posts

Posted 24 July 2014 - 09:32 AM

Does wise care 365 support my OS?

 

Wise Care 365 will run on any PC running Microsoft Windows XP or later. If you're running one of the following operating systems, it's OK to run Wise Care 365:

  • Windows 8/8.1 (All Windows Editions, including both 32-bit and 64-bit)
  • Windows 7 (All Windows Editions, including both 32-bit and 64-bit)
  • Windows Vista (All Windows Editions, including both 32-bit and 64-bit)
  • Windows XP (All Windows Editions, including both 32-bit and 64-bit)

Since Wise Care 365 is a small and quick program, it takes less memory and needs fewer hard drive requirements.

 

P.S. Wise Care 365 does not currently support Windows RT or Mac OS or Linux.

 

 


We want to put smile on your face.   :)

 

Any feature questions and ideas, please feel free to contact us!

--------------------------------------------------

New product: Wise Anti Malware

 

Keep your PC in safe all the time!

--------------------------------------------------

 

Best Regards,

WiseCleaner.com

Follow us on:

facebook.png  Twitter.png  g+32.png  YouTube_32x32.png  linkedin_32x32.png


#18 wisecleaner_admin

wisecleaner_admin

    Administrator

  • Administrators
  • 2,233 posts

Posted 24 July 2014 - 09:55 AM

About the items in "Clean Record"

 

Please don't misunderstand them as items left in your PC.

The figures displayed there are a description of how much Wise Care 365 has ever cleaned for you.

It is history records.

 

record.png

 


We want to put smile on your face.   :)

 

Any feature questions and ideas, please feel free to contact us!

--------------------------------------------------

New product: Wise Anti Malware

 

Keep your PC in safe all the time!

--------------------------------------------------

 

Best Regards,

WiseCleaner.com

Follow us on:

facebook.png  Twitter.png  g+32.png  YouTube_32x32.png  linkedin_32x32.png


#19 wisecleaner_admin

wisecleaner_admin

    Administrator

  • Administrators
  • 2,233 posts

Posted 03 December 2015 - 07:57 AM

How to change/customize the floating window displaying items

 

The floating window of Wise Care 365 is very useful, you can monitor system performance without opening the task manager.

The floating window has two parts, the left part shows memory usage, and the right part shows temperature (CPU, Mainboard, GPU, Hard Drive). And it also can display CPU usage (but, this option is invisible).

 

How to customize it?

 

Method one,

Open Wise Care 365 -> Menu -> Settings -> Tray, select which item you want to display.

custom-floating-windows.jpg
 

Method two,
1, Change the displaying temperature device.
Just click on the right part of the floating window, then you will see Processor, Mainboard, Hard Drive and Graphic Card temperatures. selecting device which you want to display.

device temperature.png

2, Display CPU usage

a. Close Wise Care 365 and make sure the Wise Care 365 Tray is not running.

b. Open a folder

c. Enter %appdata%\wise care 365 in address bar

d. Find and open config_tray.ini

e. Find ShowTipS=32, change its value to 128

f. Save it.

 

P.S,

CPU usage is 128
CPU temperature is 32
Mainboard is 16
Hard Drive is 8
GPU is 64


We want to put smile on your face.   :)

 

Any feature questions and ideas, please feel free to contact us!

--------------------------------------------------

New product: Wise Anti Malware

 

Keep your PC in safe all the time!

--------------------------------------------------

 

Best Regards,

WiseCleaner.com

Follow us on:

facebook.png  Twitter.png  g+32.png  YouTube_32x32.png  linkedin_32x32.png


#20 wisecleaner_admin

wisecleaner_admin

    Administrator

  • Administrators
  • 2,233 posts

Posted 16 May 2016 - 08:33 AM

How to use the WiseClener coupon code?

 

Currently, the store of WiseCleaner supports 2 platform coupon codes - Avangate.com and Regnow.com, but their shopping cart are different. So,

 

1, When you get a coupon code, you should to confirm the coupon code belongs to / can be used in which platform.
Coupon code of Avangate is random numbers/characters, e.g, GFTCPA
Coupon code of Regnow is much standard, e.g, WUDO-8ANV-ERTR
If you are not sure about it, please email to our Sales Team or Support Team

2, If your coupon code is Regnow, please open www.wisecleaner.com/order.html, then  select product and go into cart

3, In Regnow cart, you will see these words - Have a coupon or promotional code? Enter code here, under the Product name, it is clickable, just click it, then you will see a blank box, fill in your coupon code, do not forget to click Update button. After that, you will see a new total price.

regnow-cart.jpg
4, If your coupon code is Avangate, please email to WiseCleaner Sales team, tell us that you want to use avangate to purchase wisecleaner product, do not forget to tell us the product name/license type.

 

5, When you enter avangate cart, tick the option - I have a discount coupon, then fill in  your code, and click the update icon. After that, you will see a new total price. 

avangate-cart.jpg


We want to put smile on your face.   :)

 

Any feature questions and ideas, please feel free to contact us!

--------------------------------------------------

New product: Wise Anti Malware

 

Keep your PC in safe all the time!

--------------------------------------------------

 

Best Regards,

WiseCleaner.com

Follow us on:

facebook.png  Twitter.png  g+32.png  YouTube_32x32.png  linkedin_32x32.png






Also tagged with one or more of these keywords: faq, wise care 365