updates

[John.sim1]

Windows Update, Programs & Features and now Windows Help & Support are not working. I have tried many, many fixes on Microsoft website and other 3rd party programs with absolutely no success.

Please help

 

 

 

 

 

Operating system:Windows 7 Home Premium (32 bit) Service Pack 1

System root: C:\Windows

Available physical memory: 2047 MB

CPU: Intel® Core2 CPU 4300 @ 1.80GHz

Drive Info:

C: 232.79 GB

Internet Explorer: 9.0

[WiseCleaner]

Is there any error message displayed when you run those? please provide a snapshot about the error message.

[John.sim1]

Thanks for your reply. Here are the 'error' messages.

 

Code 8003712 Windows Update encountered an unknown error.

Programs and features is just empty.

Windows Help and Support can't start.

 

regards

[WiseCleaner]

 It is too bad. You need to restore the system to a earliest restore point.

The worst condition, you need to reinstall the system.

I'm sorry about it.

[John.sim1]

I can't "restore" far enough back.

I have 'backed up' my system and I have Windows 7 home premium DVD.

Is it difficult to re-install the system?

Any help would be appreciated

thanks

[WiseCleaner]

What time do you back up your system, before the problem occurred?

If yes, it's a good news. 

Control panel---System and Security---Backup and restore, select a backup period to restore your system.

But my suggestion is restart system and press F8, select  Repair your computer, follow the step select  System Image Recovery, Next....