brucehoffman Posted March 31, 2015 Report Share Posted March 31, 2015 getting page-fault_in_nonpaged_area (wiseTDIFw64.sys)Operating system:Windows 8.1 (64 bit)System root: C:WINDOWSAvailable physical memory: 8075 MBCPU: Intel® Core i7-4500U CPU @ 1.80GHzDrive Info:C: 909.96 GBInternet Explorer: 11.0 I ran the sfc.exe /scannow and it didn't find anything. I am getting a message on startup from wise memory optimizer that says cannot create shell notification icon. Also I am using carbonite to back up my files - seems like there might be an interaction with carbonite. Svetikgecy, Rustyamins and MichaelCyday 3 Link to comment Share on other sites More sharing options...
brucehoffman Posted April 1, 2015 Author Report Share Posted April 1, 2015 Here's a link to my minidump files: https://drive.google.com/folderview?id=0BwjgJgTcGxnCfk1qTGQyUnZWN0RJM0piUkltMUp0SXJRSXoza1UzalItOG0yUHN2M1hoRHM&usp=sharing Link to comment Share on other sites More sharing options...
brucehoffman Posted April 1, 2015 Author Report Share Posted April 1, 2015 I created my topic and here's the link to my minidump files: https://drive.google.com/folderview?id=0BwjgJgTcGxnCfk1qTGQyUnZWN0RJM0piUkltMUp0SXJRSXoza1UzalItOG0yUHN2M1hoRHM&usp=sharing I attached a copy of the error Link to comment Share on other sites More sharing options...
wisecleaner_admin Posted April 1, 2015 Report Share Posted April 1, 2015 Thank you for your feedback.We will analyze the dump file and feed back to you. Link to comment Share on other sites More sharing options...
wisecleaner_admin Posted April 3, 2015 Report Share Posted April 3, 2015 Hey brucehoffman, Please try following method to fix it. 1, If you can log on desktop, 1) uninstall wise care 365 2) open C:\Windows 3) find WiseTDIFw.sys and WiseTDIFw64.sys, then delete it. 4) restart PC and install Wise Care 365 v3.46, do not update to 3.58 2, If you cannot log on desktop, 1) restart PC and press F8 to run Safe model 2) uninstall wise care 365 3) open C:\Windows 4) find WiseTDIFw.sys and WiseTDIFw64.sys, then delete it. 5) restart PC and install Wise Care 365 v3.46 We will fix this issue and release a new version asap. Thank you for your understanding. Link to comment Share on other sites More sharing options...
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