Help with wise care 365 (3.58) BSOD

[brucehoffman]

getting page-fault_in_nonpaged_area (wiseTDIFw64.sys)


Operating system:Windows 8.1 (64 bit)
System root: C:WINDOWS
Available physical memory: 8075 MB
CPU: Intel® Core i7-4500U CPU @ 1.80GHz
Drive Info:
C: 909.96 GB
Internet Explorer: 11.0

 

I ran the sfc.exe /scannow and it didn't find anything.

I am getting a message on startup from wise memory optimizer that says cannot create shell notification icon.

Also I am using carbonite to back up my files - seems like there might be an interaction with carbonite.

[brucehoffman]

Here's a link to my minidump files:  https://drive.google.com/folderview?id=0BwjgJgTcGxnCfk1qTGQyUnZWN0RJM0piUkltMUp0SXJRSXoza1UzalItOG0yUHN2M1hoRHM&usp=sharing

[brucehoffman]

I created my topic and here's the link to my minidump files: https://drive.google.com/folderview?id=0BwjgJgTcGxnCfk1qTGQyUnZWN0RJM0piUkltMUp0SXJRSXoza1UzalItOG0yUHN2M1hoRHM&usp=sharing

 

I attached a copy of the error

[wisecleaner_admin]

Thank you for your feedback.
We will analyze the dump file and feed back to you.

[wisecleaner_admin]

Hey brucehoffman,

Please try following method to fix it.

1, If you can log on desktop,

    1) uninstall wise care 365

    2) open C:\Windows

    3) find WiseTDIFw.sys and WiseTDIFw64.sys, then delete it.

    4) restart PC and install Wise Care 365 v3.46, do not update to 3.58

 

2, If you cannot log on desktop, 

    1) restart PC and press F8 to run Safe model

    2) uninstall wise care 365
    3) open C:\Windows
    4) find WiseTDIFw.sys and WiseTDIFw64.sys, then delete it.
    5) restart PC and install Wise Care 365 v3.46

   

We will fix this issue and release a new version asap.

Thank you for your understanding.