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Unexpected shutdown happened - why did it happen?


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Problem signature:

Problem Event Name: BlueScreen

OS Version: 6.1.7601.2.1.0.256.48

Locale ID: 2057

 

Additional information about the problem:

BCCode: c5

BCP1: 0000000000000000

BCP2: 0000000000000002

BCP3: 0000000000000000

BCP4: FFFFF80003C02AA9

OS Version: 6_1_7601

Service Pack: 1_0

Product: 256_1

 

Files that help describe the problem:

C:WindowsMinidump12515-44366-01.dmp

C:Users16ngr1AppDataLocalTempWER-175204-0.sysdata.xml

 

Read our privacy statement online:

http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

 

If the online privacy statement is not available, please read our privacy statement offline:

C:Windowssystem32en-USerofflps.txt

 

I've copied the details above that may help you in solving the problem.

 

How did this happen and how can it be prevented in future?

 

This happened after the computer performance slowed down - and then suddenly ... crash.

 

When you write your answer please also show me a flowchart of how this may have happened.

 

af01e03137b24af4e5bbf4398379e15b.png

 

Operating system:Windows 7 Professional (64 bit) Service Pack 1

System root: C:Windows

Available physical memory: 3792 MB

CPU: Intel® Core i5-3210M CPU @ 2.50GHz

Drive Info:

C: 279.05 GB

Q: 17.58 GB

Internet Explorer: 11.0

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