Corey Posted August 12, 2014 Report Share Posted August 12, 2014 Well most of the time when I'm on computer and decide to play a MMO, the computer crashes to the point where I have to reset the computer to continue, Sometimes it would give me a blue screen that tell me something about a memory dump, Sometime the computer freeze as he whole and sometime that computer just restarts on it own. Now I tried to fix promblem by cleaning out the inside of the computer tower with air pressure and unstalling programs til at least 80 GBs of my 110 GBs memory card is free yet the promblem continues to exist. Operating system:Windows 7 Home Premium (32 bit) Service Pack 1 System root: C:\Windows Available physical memory: 2529 MB CPU: AMD A10-5800K APU with Radeon HD Graphics Drive Info: C: 111.69 GB F: 465.66 GB G: 0.10 GB Internet Explorer: 11.0 Link to comment Share on other sites More sharing options...
wisecleaner_admin Posted August 12, 2014 Report Share Posted August 12, 2014 You said you have got a blue screen. please open this folder C:\Windows\Minidump, then send the file *.dump to me. Link to comment Share on other sites More sharing options...
Corey Posted August 13, 2014 Author Report Share Posted August 13, 2014 you mean Literally send the file through a email of some sorts or post what on the file using debug tool or notepad.? If the first how do I do that, is it possible to do with the Wise PC 1stAid or through used of this site. If the second, Can you recommend a toll to translate the file with if I can't us notepad.. I tried to decode it with windows Driving Kit But I'm not sure if it works with windows 7 or not. The forums I found searching for the debug tool tell me that it work on Window 7 but it seem to be only for Windows 8. Link to comment Share on other sites More sharing options...
wisecleaner_admin Posted August 13, 2014 Report Share Posted August 13, 2014 You can send the file to [email protected] Or, you can attache the file in this forum. click More Reply Option->Attach Files->select the dump file. Link to comment Share on other sites More sharing options...
Corey Posted August 13, 2014 Author Report Share Posted August 13, 2014 I sented it through a email cause the forum will not allow me to attain the file through a reply. Link to comment Share on other sites More sharing options...
wisecleaner_admin Posted August 14, 2014 Report Share Posted August 14, 2014 Hey, I have analyzed your dump file.The issues may be caused by hardware. (the processor) You can try following methods to solve it. 1, Try to update the motherboard chipset driver 2, Try to update the processor driver 3, Reinstall operation system 4, Seek help from your computer providers Loading User Symbols Mini Kernel Dump does not contain unloaded driver list ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* Use !analyze -v to get detailed debugging information. BugCheck 124, {0, a25031d4, 0, 0} Probably caused by : hardware Followup: MachineOwner --------- 1: kd> !analyze -v ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* WHEA_UNCORRECTABLE_ERROR (124) A fatal hardware error has occurred. Parameter 1 identifies the type of error source that reported the error. Parameter 2 holds the address of the WHEA_ERROR_RECORD structure that describes the error conditon. Arguments: Arg1: 00000000, Machine Check Exception Arg2: a25031d4, Address of the WHEA_ERROR_RECORD structure. Arg3: 00000000, High order 32-bits of the MCi_STATUS value. Arg4: 00000000, Low order 32-bits of the MCi_STATUS value. Debugging Details: ------------------ BUGCHECK_STR: 0x124_AuthenticAMD CUSTOMER_CRASH_COUNT: 1 DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT PROCESS_NAME: System CURRENT_IRQL: 0 STACK_TEXT: a8b8fbc4 e30ee86d a25031b8 e3185988 e3185980 nt!WheapCreateTriageDumpFromPreviousSession+0x32 a8b8fbe4 e30ef689 e3185980 a25031b8 e31859b0 nt!WheapProcessWorkQueueItem+0x56 a8b8fc00 e309a14b e3185980 00000000 a1253020 nt!WheapWorkQueueWorkerRoutine+0x1f a8b8fc50 e3226141 00000001 9d86cb27 00000000 nt!ExpWorkerThread+0x10d a8b8fc90 e30cd559 e309a03e 00000001 00000000 nt!PspSystemThreadStartup+0x9e 00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x19 STACK_COMMAND: kb FOLLOWUP_NAME: MachineOwner MODULE_NAME: hardware IMAGE_NAME: hardware DEBUG_FLR_IMAGE_TIMESTAMP: 0 FAILURE_BUCKET_ID: 0x124_AuthenticAMD_PROCESSOR_BUS_PRV BUCKET_ID: 0x124_AuthenticAMD_PROCESSOR_BUS_PRV Followup: MachineOwner Link to comment Share on other sites More sharing options...
Corey Posted August 16, 2014 Author Report Share Posted August 16, 2014 Holy crap I can actually play games now without my computer crashing! Thank you Sir or Ma'am for giving me such a simple solution(Which was the third one) to fix my problem. Link to comment Share on other sites More sharing options...
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