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Thank you for your help, the problem i had , had been solved , but i have an another problem with the slow start up up. Even when i use the solution for slow start up in the wise pc 1st aid , it takes too much time to solve the problem . i would be grateful to you if you can help me in this case.




Operating system:Microsoft Windows XP (32 bit) Service Pack 3

System root: C:\WINDOWS

Available physical memory: 895 MB

CPU: Intel® Pentium® 4 CPU 2.80GHz

Drive Info:

C: 48.00 GB

D: 47.99 GB

E: 48.00 GB

Internet Explorer: 8.0

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Hi Roseillia!

What problem have you solved and how? It could be interesting for other users!


1) For your actual problem, download the following programs.

Installation is not required, since they are portable (you should just unzip them and they are ready!):

- Wise registry cleaner 7.87 portable: http://www.snapfiles.com/downloads/wiseregistry/dlwiseregistry.html

- Wise disk cleaner 7.95 portable: http://www.snapfiles.com/downloads/wisediskcleaner/dlwisediskcleaner.html

- Wise program uninstaller 1.56 portable: http://www.snapfiles.com/downloads/wiseuninstaller/dlwiseuninstaller.html


2) Start wise program uninstaller (WPU):

- Check, in the list that appears, if you could uninstall some programs that you have installed some times ago but that you don't use at all.

- Don't uninstall programs if you are unsure (to make disasters)!!! ;)

- Close the program


3) Start wise disk cleaner (WDC):

- Click select all (bottom-left corner)

- If you are saving passwords in your browser(s), check the entry surf the internet: untick IE saved passwords, untick mozilla saved passwords, untick [your-browser] saved passwords

Otherwise you could leave them ticked!

- Click start scan (bottom-right, green button)

- Check the results and untick the ones that are not safe to delete in your opinion

- Click start cleaning (bottom-right, green button)

- Leave opened the program


3bis) Windows start, all programs, accessories, command prompt:

- Inside the black screen that appears write (or, better, copy-paste the following):

cleanmgr /sageset:65535 && cleanmgr /sagerun:65535

- Select/tick every option that appears, click ok, wait until it finishes


4) Start wise registry cleaner (WRC):

- Click backup (at top), click create a full registry backup, wait until it finishes and later click ok

- Click custom area (bottom-left corner), click select all, click ok

- Click start scan (up-right corner, green button), wait until it finishes

- Check the results and untick the ones that are not safe to delete in your opinion

- Click start cleaning (up-right corner, green button)

- Click system tuneup tab (near registry cleaner, top-left corner)

- Click select all (bottom-left corner)

- Click optimize (up-right corner, green button)

- Close the program


5) Come back to wise disk cleaner:

- Click defrag tab (at top)

- Select only the system drive, deselect the other drives

- Click defragment (bottom-right corner, green button)

- Wait until it finishes (it could be some half hours, or hours!!!)

Alternatively, you could use windows defrag (right click your system hard drive, properties, tools, defragment now)


6) Start wise registry cleaner (WRC):

- Click registry defrag tab (near system tuneup, top-left corner)

- Click analyse (top-right corner, green button)

- Save your data in every other opened program and close everything (but neither windows, nor WRC!!!)

- Click WRC's defragment button (top-right button, colored in green) and your pc will be restarted


7) Hopefully, you should have solved your problem!!!


Looking forward for your kind feedback.

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