wisecleaner_admin Posted April 21 Report Share Posted April 21 Since the inception of WiseCleaner, our commitment has always been to provide users with tools that are not only safe, virus-free, and easy to use, but also highly efficient. To ensure compliance with the security standards of various anti-virus programs, we rigorously test each new version by submitting it to Virustotal for a comprehensive security analysis before release. However, occasionally, due to factors such as updates to the anti-virus software's rules or other unforeseen reasons, Wise Care 365 might be incorrectly flagged as a Trojan, malware, or potentially unwanted application (PUA) by some anti-virus programs. This can prevent Wise Care 365 from running or being reinstalled. If you find yourself in this situation, there's no need for concern. We promptly reach out to the anti-virus software developers involved to rectify these false alarms as quickly as possible. In the meantime, you can follow the steps provided below to add Wise Care 365 to your anti-virus exclusion list, allowing you to continue using the program without interruption. We deeply appreciate your trust and support for Wisecleaner and thank you for your understanding. Case 1: Can not open Wise Care 365 Case 2: Can not install Wise Care 365 Link to comment Share on other sites More sharing options...
wisecleaner_admin Posted April 22 Author Report Share Posted April 22 Case 1: Can not open Wise Care 365 1. Open Windows Defender Click the Windows Security icon on the Notification Area to open Windows Security (Windows Defender). Or, press the Windows logo key + i to open Windows Settings, click Privacy & Security on the left, click Windows Security, then click Open Windows Security. 2. Turn off real-time protection Click Virus & threat protection, scroll down and find Virus & threat protection settings, and click Manage settings. Then turn off Real-time protection. 3. Restore blocked item Click Protection history on the left. Click a Threat blocked, click Action, then select Restore. 4. Exclude files/folders Click Virus & threat protection on the left, click Manage settings under Virus & threat protection settings. Scroll down and find Exclusion, and click Add or remove exclusion. Click Add an exclusion button, select Folder, browse, and add C:\Program Files (x86)\Wise. 5. Turn on real-time protection Click the back icon to return to Virus & threat protection settings, and turn on real-time protection. Link to comment Share on other sites More sharing options...
wisecleaner_admin Posted April 22 Author Report Share Posted April 22 Case 2: Can not install Wise Care 365 1. Open Windows Defender Click the Windows Security icon on the Notification Area to open Windows Security (Windows Defender). Or, press the Windows logo key + i to open Windows Settings, click Privacy & Security on the left, click Windows Security, then click Open Windows Security. 2. Turn off real-time protection Click Virus & threat protection, scroll down and find Virus & threat protection settings, and click Manage settings. Then turn off Real-time protection. 3. Restore blocked item Click Protection history on the left. Click a Threat blocked, click Action, then select Allow on device. 4. Reinstall Wise Care 365 The installation file will be restored to its original location, such as the Download folder. If you do not see it in there, please download it again. 5. Exclude files/folders Click Virus & threat protection on the left, click Manage settings under Virus & threat protection settings. Scroll down and find Exclusion, and click Add or remove exclusion. Click Add an exclusion button, select Folder, browse, and add C:\Program Files (x86)\Wise. If you want to keep the installation file, add it to the exclusion list. 6. Turn on real-time protection Click the back icon to return to Virus & threat protection settings, and turn on real-time protection. Link to comment Share on other sites More sharing options...
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