Chuck Posted February 16, 2020 Report Share Posted February 16, 2020 Win10 (64) machine with Avira. Have Wise Care 365 Pro license and *HAD* version 5.4.7 installed. Avira quarantined Wise Care 365. I tried to remove the file from quarantine, but it would not properly restore. I then tried uninstalling WiseCare, rebooting, then reinstalling. Avira quarantined the install file. I restored the install file and marked it so Avira would ignore. Now during install I receive this popup: I also tried running as administrator; no luck. Very frustrating. Please advise. Link to comment Share on other sites More sharing options...
Chuck Posted February 16, 2020 Author Report Share Posted February 16, 2020 I tried rolling back to 5.4.6. Same issue. Absolute pain and time consuming to deal with. Please address as soon as possible. Link to comment Share on other sites More sharing options...
wisecleaner_admin Posted February 17, 2020 Report Share Posted February 17, 2020 Hello, Sorry about that. Before releasing the latest version 5.47, we uploaded the installer to Virustotal.com for analyzing, and it was clean. We are trying to contact Avira to fix this issue. Now, please exclude Wise Care 365 from scanning. 1, Open Avira, and temporarily turn off the Real-Time protection. 2, Reinstall Wise Care 365. 3, Click the settings symbol in the lower-left corner of Avira Antivirus. 4, Click PC Protection → Exceptions. 5, In "File and Folders to be ignored by System Scanner and Real-Time Protection" area, add C:\Program Files (x86)\Wise\ 6, Click OK to save the configuration. 7, Turn on Real-Time Protection. Note Since the exceptions for the “System Scanner” and “Real-Time Protection” must be configured separately, please select the corresponding module in the left panel. Search and add files or processes you want to be skipped by the Real-Time Protection or System Scanner and Real-Time Protection. Link to comment Share on other sites More sharing options...
Chuck Posted February 19, 2020 Author Report Share Posted February 19, 2020 Thank you for the insight. I tried just as you suggested... Several times. Avira would not respect the exceptions list. Given Avira's bloat and resource drag, this issue was the last straw for me. I switched to another antivirus program and am running again with Wise Care 365. Link to comment Share on other sites More sharing options...
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