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[Solved - Win7] BLUE SCREEN OF DEATH(BSOD) - caused either by hotspot shield or not updated/corrupt graphic card driver


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Informations taken from the attached txt file at the fifth post and added after the problem has been solved:

 

Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA

Bug Check Code : 0x00000050

Caused By Driver : ntkrnlpa.exe

File Description : NT Kernel & System

 

Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED

Bug Check Code : 0x1000007e

Caused By Driver : dxgmms1.sys

File Description : DirectX Graphics MMS

 

Bug Check String : REFERENCE_BY_POINTER

Bug Check Code : 0x00000018

Caused By Driver : ntkrnlpa.exe

File Description : NT Kernel & System

 

Bug Check String : DRIVER_POWER_STATE_FAILURE

Bug Check Code : 0x0000009f

Caused By Driver : ntkrnlpa.exe

File Description : NT Kernel & System

 

Bug Check String : IRQL_NOT_LESS_OR_EQUAL

Bug Check Code : 0x0000000a

Caused By Driver : dxgmms1.sys

File Description : DirectX Graphics MMS

 

 

the screen suddenly turns blue at any moment of time causing my computer to reboot.i have installed a new software called hotspot shield.is it due to the software?i doubt, because the program is not well written

 

 

 

Operating system:Windows 7 Ultimate (32 bit) Service Pack 1

System root: C:\Windows

Available physical memory: 2986 MB

CPU: Intel® Core i3-2310M CPU @ 2.10GHz

Drive Info:

C: 146.39 GB

D: 195.31 GB

E: 195.31 GB

F: 161.52 GB

Internet Explorer: 10.0

Edited by xilolee
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There are three methods:

 

1.Take a picture of the blue screen with your camera if you can not remember and write down the error code, then send to us.

 

2.Uninstall the 'hotspot shield' on your pc, see whether blue screen show up as before. If it still show up, then we can tick off this program from the blue screen cause, vice versa. 

 

3. Or you can enter C:\Users\Ivan\AppData\Local\CrashDumps  , find a file names 'dump', open it, and send it to us. 

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Hi,

Try following steps:

1, Run Wise Program Uninstaller to uninstall "hotspot shield"

2, Right-click Computer---Manage----Device Manage, find out Display adapters and double click it, ----Driver, can you see the Digital Signer as Microsoft Windows Hardware Compatibility Publisher?

1.jpg

If not, click Roll Back Driver to roll back to a early version.

If yes, click Uninstall, then re-install the driver. The driver version must be official and has Microsoft digital signer.  You can download driver from the graphic's providers website.

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