Lucy
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Lucy's post in esta pagina no puede mostrar was marked as the answer
1. check network physical connection is normal or not.
2. keyboard Win+R, enter CMD.exe and running ipConfig, then check the IP address is normal or not. if IP normal, please run Pinggoogle.com (it can any website). if it can get return value, then the network is connected.
3. please run Wise PC 1stAid. NO.6 "Cannot open webpages when surfing internet".