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Hi yasemin! Try to launch sfc /scannow (from an elevated command prompt) (it takes about 40 minutes) Later, try this (from the same window): dism /online /cleanup-image /restorehealth Post the results, if they are not ok. Hope this helps!

Hi adelania! Try to uninstall it from control panel, programs and features, add or remove programs. If it does not work, you can try wise program uninstaller portable (click). If this does not work, let us know... Looking forward for your kind feedback.

Hi jone! Have you already tried the proposed solution for your problem in wise PC 1st aid? If yes, but your Personal Computer is still slow, try: 1) download the following programs; installation is not required, since they are portable! - adwcleaner (click) (The following ones are "zipped": you should just unzip them and they are ready!): - Wise registry cleaner portable: http://www.snapfiles.com/downloads/wiseregistry/dlwiseregistry.html - Wise disk cleaner portable: http://www.snapfiles.com/downloads/wisediskcleaner/dlwisediskcleaner.html - Wise program uninstaller portable: http://www.snapfiles.com/downloads/wiseuninstaller/dlwiseuninstaller.html 2) Click adwcleaner and do a scan, check the results and send them us (and/or clean them). 3) Start wise program uninstaller (WPU): - Check, in the list that appears, if you could uninstall some programs that you have installed some times ago but that you don't use at all. - Don't uninstall programs if you are unsure (to make disasters)!!! - Close the program 4) Start wise disk cleaner (WDC): - Click select all (bottom-left corner) - If you are saving passwords in your browser(s), check the entry surf the internet: untick IE saved passwords, untick mozilla saved passwords, untick [your-browser] saved passwords Otherwise you could leave them ticked! - Click start scan (bottom-right, green button) - Check the results and untick the ones that are not safe to delete in your opinion - Click start cleaning (bottom-right, green button) - Leave opened the program 5) Windows start, all programs, accessories, open command prompt - elevated privileges needed, from windows vista and later OS: - Inside the black screen that appears write (or, better, copy-paste the following): cleanmgr /sageset:65535 (press enter key on our keyboard) - Select/tick every option that appears (or choose tha options that you prefer), click ok - Inside the black screen that appears write (or, better, copy-paste the following): cleanmgr /sagerun:65535 (press enter key on our keyboard) - wait until it finishes 6) Start wise registry cleaner (WRC): - Click backup (at top), click create a full registry backup, wait until it finishes and later click ok - Click custom area (bottom-left corner), click select all, click ok - Click start scan (up-right corner, green button), wait until it finishes - Check the results and untick the ones that are not safe to delete in your opinion - Click start cleaning (up-right corner, green button) - Click system tuneup tab (near registry cleaner, top-left corner) - Click select all (bottom-left corner) - Click optimize (up-right corner, green button) - Close the program 7) Come back to wise disk cleaner: - Click defrag tab (at top) - Select only the system drive, deselect the other drives - Click defragment (bottom-right corner, green button) - Wait until it finishes (it could be some half hours, or hours!!!) Alternatively, you could use windows defrag (right click your system hard drive, properties, tools, defragment now) 8) From windows vista onwards - Open your windows task manager, click the startup tab, disable non-essential things 9) Open msconfig.exe, click services tab, tick Hide All Microsoft Services, check carefully which services you can disable 10) Open taskschd.msc and check carefully if you have UNWANTED scheduled tasks. 11) Start wise registry cleaner (WRC): - Click registry defrag tab (near system tuneup, top-left corner) - Click analyse (top-right corner, green button) - Save your data in every other opened program and close everything (but neither windows, nor WRC!!!) - Click WRC's defragment button (top-right button, colored in green) and your pc will be restarted 12) Hopefully, you should have solved your problem!!! Looking forward for your kind feedback!

Hi elarh2011arhipova! Download and run the following programs: adwcleaner (click) Junkware removal tool (click) superantispyware free (click) sophos virus removal tool free (click) MBAM free (click) stinger 32 bit (click) or stinger 64 bit (click) (according to your windows BIT version) MS Safety Scanner 32 bit (click) or MS Safety Scanner 64 bit (click) (according to your windows BIT version) Looking forward for your kind feedback!

Hi hans! I'm using windows 8.1 x64 and I have gotmy opencl.dlls inside these paths: C:\Windows\System32\OpenCL.dll version - 1.1.0.0 - 20 992 byte C:\Windows\System32\DriverStore\FileRepository\kit46735.inf_amd64_cd95fd9c8e3a769d\OpenCL.dll - 1.2.1.0 - 56 320 byte C:\Windows\SysWOW64\OpenCL.dll - 1.1.0.0 - 17 920 byte You can try to find your opencl.dlls in the same paths, or using these commands (from a command prompt): c: (enter) cd windows (enter) dir opencl.dll /a /b /s (enter) Check the results. You can post them here if you prefer. If you don't find one of them, my advice is to copy them, if possible, from another pc that run YOUR SAME OPERATING SYSTEM (windows 7 home premium x64). Hope this helps and keep us informed!!!

Hi carle (and linkin!)! Download and run the following programs: adwcleaner (click) Junkware removal tool (click) superantispyware free (click) sophos virus removal tool free (click) MBAM free (click) stinger 32 bit (click) or stinger 64 bit (click) (according to your windows BIT version) MS Safety Scanner 32 bit (click) or MS Safety Scanner 64 bit (click) (according to your windows BIT version) Looking forward for your kind feedback!

Hi makbobo (and lucy!)! Check Error "VPShellRes.dll could not be found" after uninstalling Symantec Endpoint Protection 11.0 (click) Looking forward for your kind feedback.

Download and run the following programs: adwcleaner (click) Junkware removal tool (click) superantispyware free (click) sophos virus removal tool free (click) MBAM free (click) stinger 32 bit (click) or stinger 64 bit (click) (according to your windows BIT version) MS Safety Scanner 32 bit (click) or MS Safety Scanner 64 bit (click) (according to your windows BIT version) Looking forward for your kind feedback!

Hi raimundus! I'm using windows 8 (now upgraded to 8.1) and I have got regedit.exe inside c:\windows. I think it should be in the same path, using windows 7. Open an elevated command prompt (started as an administrator) Type: c: (enter) cd windows (enter) dir regedit.* /a /b /s (enter) Check the results. Looking forward for your kind feedback.

Hi Hit! You can try tro clean your keyboard (don't remove the keys, open your keyboard carefully). Or change the keyboard...

Hi burbur10! Please explain yourself better, even with some screenshots. If you have got the dump file, someone (more experienced than me) could check it too.

Hi chang! Please explain yourself better, even with some screenshots.

Hi kenneth. Have you tried the first solution I suggested you? SmartWebPrinting and Internet explorer 9 are not compatible. Check: A compatibility problem exists between HP Smart Web Printing and Internet Explorer (click) Looking forward for your kind feedback.

Hi lawrence! Have you tried to do more than one pass? There are other three options: 3, 7, 35. The more that number is high, the more time it will take.

Hi wiseur! If you are using hiren's bootcd, you should have registry backup and restore tool (programs, registry). I'm not sure, but ubcd4win should have it too. Unzip first your full registry backup and you should obtain FullReg.rbk (mine is about 300MB), that should be equal (I think) to a .reg file of regedit. Hope this helps! Looking forward for your kind feedback.

倪浩

Hi keeb56! Have you already tried the proposed solution for your problem in wise PC 1st aid? If yes, but your Personal Computer is still slow, try: 1) download the following programs; installation is not required, since they are portable! - adwcleaner (click) (The following ones are "zipped": you should just unzip them and they are ready!): - Wise registry cleaner portable: http://www.snapfiles.com/downloads/wiseregistry/dlwiseregistry.html - Wise disk cleaner portable: http://www.snapfiles.com/downloads/wisediskcleaner/dlwisediskcleaner.html - Wise program uninstaller portable: http://www.snapfiles.com/downloads/wiseuninstaller/dlwiseuninstaller.html 2) Click adwcleaner and do a scan, check the results and send them us (and/or clean them). 3) Start wise program uninstaller (WPU): - Check, in the list that appears, if you could uninstall some programs that you have installed some times ago but that you don't use at all. - Don't uninstall programs if you are unsure (to make disasters)!!! - Close the program 4) Start wise disk cleaner (WDC): - Click select all (bottom-left corner) - If you are saving passwords in your browser(s), check the entry surf the internet: untick IE saved passwords, untick mozilla saved passwords, untick [your-browser] saved passwords Otherwise you could leave them ticked! - Click start scan (bottom-right, green button) - Check the results and untick the ones that are not safe to delete in your opinion - Click start cleaning (bottom-right, green button) - Leave opened the program 5) Windows start, all programs, accessories, open command prompt - elevated privileges needed, from windows vista and later OS: - Inside the black screen that appears write (or, better, copy-paste the following): cleanmgr /sageset:65535 (press enter key on our keyboard) - Select/tick every option that appears (or choose tha options that you prefer), click ok - Inside the black screen that appears write (or, better, copy-paste the following): cleanmgr /sagerun:65535 (press enter key on our keyboard) - wait until it finishes 6) Start wise registry cleaner (WRC): - Click backup (at top), click create a full registry backup, wait until it finishes and later click ok - Click custom area (bottom-left corner), click select all, click ok - Click start scan (up-right corner, green button), wait until it finishes - Check the results and untick the ones that are not safe to delete in your opinion - Click start cleaning (up-right corner, green button) - Click system tuneup tab (near registry cleaner, top-left corner) - Click select all (bottom-left corner) - Click optimize (up-right corner, green button) - Close the program 7) Come back to wise disk cleaner: - Click defrag tab (at top) - Select only the system drive, deselect the other drives - Click defragment (bottom-right corner, green button) - Wait until it finishes (it could be some half hours, or hours!!!) Alternatively, you could use windows defrag (right click your system hard drive, properties, tools, defragment now) 8) From windows vista onwards - Open your windows task manager, click the startup tab, disable non-essential things 9) Open msconfig.exe, click services tab, tick Hide All Microsoft Services, check carefully which services you can disable 10) Open taskschd.msc and check carefully if you have UNWANTED scheduled tasks. 11) Start wise registry cleaner (WRC): - Click registry defrag tab (near system tuneup, top-left corner) - Click analyse (top-right corner, green button) - Save your data in every other opened program and close everything (but neither windows, nor WRC!!!) - Click WRC's defragment button (top-right button, colored in green) and your pc will be restarted 12) Hopefully, you should have solved your problem!!! Looking forward for your kind feedback!

Hi darlayb! Reset your browser to its default settings: tools, internet options, advanced tab, reset Uninstall microsoft silverlight From an elevated command prompt launch: cleanmgr /sageset:100 (press enter) It will appear the cleanmgr settings window Tick everything and click ok From the same elevated command prompt (or open another one if you have closed the previous one) launch: cleanmgr /sagerun:100 (press enter) Till you wait that it finishes, download wise registry cleaner portable (click) and wise disk cleaner portable (click) (or wise care 365, if you prefer) and run them (check carefully their options, you can create a system restore before using them) Launch sfc /scannow (from an elevated command prompt) Install the latest MS silverlight version (for your browser/system) Looking forward for your kind feedback.

Hi eligordon! Try to reset MSIE to its default settings: tools, internet options, advanced tab, reset. Looking forward for your kind feedback!

Hi panner50! Are there some additional error codes or error messages to investigate? Try microsoft support - Use System Update Readiness tool to fix Windows Update errors (click) You can also try to launch sfc /scannow (from an elevated command prompt) --- It doesn't hurt. Looking forward for your kind feedback!

Hi bouhaddad! The first thing that I asked myself is: what is windows xp sweet? After googling a bit I found that it is an illegal version of windows xp... Thus, I can't even try to help you because it is not allowed by forum rules (click). Anyway if you would have not mentioned that you had windows xp sweet, it would have been difficult to help you (because it is already difficult to help with original software, that it is well known... Figure yourself with software that it is not well known!) For these problems, I must close the topic (nothing personal). PS: someone tells that windows xp sweet could contain trojans, malware... I think you should use some operating system that is not compromised. You can try linux or freebsd operating systems: they should be open source and free (most of the times).

Hi volkan! Have you already tried the proposed solution inside wise pc 1st aid? If it did not work, open regedit and go to this path [HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\System] If it is present the DWORD value DisableTaskMgr with the value set on 1, change it to 0. If it is not present a value, create a dword with the name DisableTaskMgr and set it to 0. Later, check if your system is infected with these programs: adwcleaner (click) Junkware removal tool (click) superantispyware free (click) sophos virus removal tool free (click) MBAM free (click) stinger 32 bit (click) or stinger 64 bit (click) (according to your windows BIT version) MS Safety Scanner 32 bit (click) or MS Safety Scanner 64 bit (click) (according to your windows BIT version) Looking forward for your kind feedback!

Hi qaw321123! I didn't understand the problem that you have got: which program are you using? Googling the number 0x7c939af2 shows that it is an asian problem most of the times, so I suspect that it could be an unicode problem related. Try to fix it with sfc /scannow (from the command prompt). It could asks you the windows xp original installation cd. Try to search for malware, using the following programs: adwcleaner (click) Junkware removal tool (click) superantispyware free (click) sophos virus removal tool free (click) MBAM free (click) stinger 32 bit (click) or stinger 64 bit (click) (according to your windows BIT version) MS Safety Scanner 32 bit (click) or MS Safety Scanner 64 bit (click) (according to your windows BIT version) Or explain yourself better! Looking forward for your kind feedback!

Hi Paulinho! Have you already tried the proposed solution for your problem in wise PC 1st aid? If yes, but your Personal Computer is still slow, try: 1) download the following programs; installation is not required, since they are portable! - adwcleaner (click) (The following ones are "zipped": you should just unzip them and they are ready!): - Wise registry cleaner portable: http://www.snapfiles.com/downloads/wiseregistry/dlwiseregistry.html - Wise disk cleaner portable: http://www.snapfiles.com/downloads/wisediskcleaner/dlwisediskcleaner.html - Wise program uninstaller portable: http://www.snapfiles.com/downloads/wiseuninstaller/dlwiseuninstaller.html 2) Click adwcleaner and do a scan, check the results and send them us (and/or clean them). 3) Start wise program uninstaller (WPU): - Check, in the list that appears, if you could uninstall some programs that you have installed some times ago but that you don't use at all. - Don't uninstall programs if you are unsure (to make disasters)!!! - Close the program 4) Start wise disk cleaner (WDC): - Click select all (bottom-left corner) - If you are saving passwords in your browser(s), check the entry surf the internet: untick IE saved passwords, untick mozilla saved passwords, untick [your-browser] saved passwords Otherwise you could leave them ticked! - Click start scan (bottom-right, green button) - Check the results and untick the ones that are not safe to delete in your opinion - Click start cleaning (bottom-right, green button) - Leave opened the program 5) Windows start, all programs, accessories, open command prompt - elevated privileges needed, from windows vista and later OS: - Inside the black screen that appears write (or, better, copy-paste the following): cleanmgr /sageset:65535 (press enter key on our keyboard) - Select/tick every option that appears (or choose tha options that you prefer), click ok - Inside the black screen that appears write (or, better, copy-paste the following): cleanmgr /sagerun:65535 (press enter key on our keyboard) - wait until it finishes 6) Start wise registry cleaner (WRC): - Click backup (at top), click create a full registry backup, wait until it finishes and later click ok - Click custom area (bottom-left corner), click select all, click ok - Click start scan (up-right corner, green button), wait until it finishes - Check the results and untick the ones that are not safe to delete in your opinion - Click start cleaning (up-right corner, green button) - Click system tuneup tab (near registry cleaner, top-left corner) - Click select all (bottom-left corner) - Click optimize (up-right corner, green button) - Close the program 7) Come back to wise disk cleaner: - Click defrag tab (at top) - Select only the system drive, deselect the other drives - Click defragment (bottom-right corner, green button) - Wait until it finishes (it could be some half hours, or hours!!!) Alternatively, you could use windows defrag (right click your system hard drive, properties, tools, defragment now) 8) From windows vista onwards - Open your windows task manager, click the startup tab, disable non-essential things 9) Open msconfig.exe, click services tab, tick Hide All Microsoft Services, check carefully which services you can disable 10) Open taskschd.msc and check carefully if you have UNWANTED scheduled tasks. 11) Start wise registry cleaner (WRC): - Click registry defrag tab (near system tuneup, top-left corner) - Click analyse (top-right corner, green button) - Save your data in every other opened program and close everything (but neither windows, nor WRC!!!) - Click WRC's defragment button (top-right button, colored in green) and your pc will be restarted 12) Hopefully, you should have solved your problem!!! Looking forward for your kind feedback!

Hi kika! When it happens, press both ALT key and SPACEBAR key on your keyboard: you should see which program get the focus and do something about it. Looking forward for your kind feedback!