Jump to content

wisecleaner_admin

Administrators
 View Profile  See their activity

  • Posts

    2,592

  • Joined

  • Last visited

  • Days Won

    251

 Content Type 

Posts posted by wisecleaner_admin

  1. Wise Folder Hider: I am unable to get rid of the folder named with four dots

    in Other WiseCleaner Products

    Posted

    Dear user, 

    Sorry about that. Please try this:

    1, Please download and run the following tool to delete the "...." folder: 
    https://downloads.wisecleaner.com/tools/DelFHPath.zip
    2, Find and expand the pendrive until you see the special folder named "..."
    3, Continue expanding the folder "..." until you see the hidden file.
    3, Right-click on the hidden file, choose "Move to...", and save the file in a different location.

    4, Then you can delete the "..." folder. 

  2. [Solved] G DATA incorrectly detects Wise Care 365 as a PUP and removes it

    in WiseCleaner Advices & Suggestions

    Posted

    Steps to add Wise Care 365 to G DATA Antivirus exclusion list.

    1. Open G DATA Antivirus and click the gear icon in the upper right corner to open Settings.

    1.png

    2. Click the Exception button.

    2.png

    3. Click the New button, select Directory, and click the three dots button. Then browse and select C:\Program Files (x86)\Wise

    If you installed Wise Care 365 to another location, please select it.

    3.png

    4. Click OK to save settings.

    4.png

    5. Back to the main window of G DATA Antivirus, and click the second tab Virus Protection.

    6. Click Show Quarantine.

    5.png

    7. Select the record of Wise Care 365, and click the Delete button.

    6.png

    8. Reinstall Wise Care 365.

     

  3. [Solved] G DATA incorrectly detects Wise Care 365 as a PUP and removes it

    in WiseCleaner Advices & Suggestions

    Posted

    Since the inception of WiseCleaner, our commitment has always been to provide users with tools that are not only safe, virus-free, and easy to use, but also highly efficient. To ensure compliance with the security standards of various anti-virus programs, we rigorously test each new version by submitting it to Virustotal for a comprehensive security analysis before release.

    However, due to factors such as updates to the anti-virus software's rules or other unforeseen reasons, Wise Care 365 might be incorrectly flagged as Junkware (PUP): Win32.Application.Agent.12J by G DATA Antivirus (or G DATA Security). This may cause Wise Care 365 to not function, be unable to be reinstalled, or be unable to be updated.

    7.png

    If this happens to you, don't worry. We will contact G DATA immediately to correct this false positive as quickly as possible. We also sincerely ask you to submit a false positive report to G Data as a user, which will help us fix this issue quickly.

    SUBMIT A FALSE POSITIVE TO G DATA

    In the meantime, you can follow the steps provided below to add Wise Care 365 to the G DATA Antivirus (or G DATA Security) exception list, allowing you to continue using the program without interruption.

    We deeply appreciate your trust and support for Wisecleaner and thank you for your understanding.

  4. Recover folder

    in Other WiseCleaner Products

    Posted

    Dear user, 

    Sorrt about that. Wise Folder Hider will not change or revise your folders or files' locations or contents if they are not displayed in the program, please try this:
    1. Click the link below to download and run this tool to stop the protection of the Wise Folder Hider.
    https://downloads.wisecleaner.com/tools/DelDriver.zip
    2. After running this tool you need to restart the PC, please save your important files before restarting.
    3. Then uninstall the Wise Folder Hider and you can find your files at the original locations

  6. Original File Empty

    in Other WiseCleaner Products

    Posted

    Dear user,

    Sorry about that. Wise Folder Hider cannot move or export files to another location. The Export to... function will only export the scan result list.

    In theory, the original files will not be deleted, and the new version of Wise Duplicate Finder will prompt you if all files are selected. 

    ~E_)_)HE1PP[THZ4IDMD5)9.png

     

  9. [New App] Wise Note has released the beta version

    in Other WiseCleaner Products

    Posted

    Dear users!

    We are excited to announce the release of beta version of the new product Wise Note. Welcome to download and try Wise Note.

    logo128.png

    Click here to download

     

    Wise Note is a productivity tool, has 2 parts, Reminders and Notes. It can be considered as an advanced version of Wise Reminder.

    Important: Due to the use of Google Flutter, Wise Note only supports Windows 10 and Windows 11 64-bit systems.

     

    Wise Note is simple and practical. Of course, we still have a lot of space for improvement. Suggestions and comments from you are very welcome. We would be very grateful for that, and we will take your valuable suggestions seriously!

     

    Thank you.

  10. Wise Folder Hider

    in Wise Care 365

    Posted

    Dear user, 

    Sorry for not replying sooner. 

    1. Wise Folder Hider can hide files or folders to make them unvisible in File Explorer. However, Wise Folder does not store files or folders, it also doesn't change the hidden files' locations. So those hidden files still exist on their original locations. 

    2. If Wise Folder Hider was installed on C drive, then it will be removed after C drive formatted. All hidden files or folders will be visible as long as Wise Folder Hider is removed successfully. 

    3. Therefore, whether you can see the files on the F drive has nothing to do with whether you reinstall Wise Folder Hider. 

    4. WerFault that you mentioed in the screenshot is not WiseCleaner's program. 

    Have a good day. 

    image.png

  11. Wise Folder Hider

    in Wise Care 365

    Posted

    Dear user, 

    Sorry about that. Wise Folder Hider is not a safe box, meaning it will not store your files or folders, also it will not change your data locations.

    And after formatted C drive, Wise Folder Hider will be uninstalled from it, that is, all protections from Wise Folder Hider will be canceled. You can try to find your files or folders at their original locarions. 

  17. Password Manager Extension

    in Wise Care 365

    Posted

    Dear user, 

    Sorry for any inconvenience caused. Please answer the following questions:

    1. Which feature of Wise Care 365 did you use before you using the password manager extension?

    2. What's the name of your password manager extension so we can do a test? 

    3. Is there any error message or prompt when you using the password manager extension? If any, please send us a screenshot of it. 

     

  19. WiseHotKey feature requests, bug reports, updated translations

    in Other WiseCleaner Products

    Posted

    Dear user, 

    Sorry about that. Wise HotKey can only create HotKey which consists of Alt/Ctrl + a number/F key, for example, Alt+3, Alt+F8, Ctrl+5, Ctrl+F3, etc. 

    As for this "when I want to enter the @ sign using the alt+64 keyboard shortcut, the program starts under the shortcut Alt+6 and Alt+4", Did you create a shortcut for Wise HotKey like the following screenshot in this program? If so, you can delete it 

    image.png

  20. Silent uninstalling problem

    in Wise Disk Cleaner

    Posted

    Dear user, 

    Sorry about that. You can try this to uninstall Wise Disk Cleaner:

    1. Press Win + I to open Settings

    2. Click the Apps in the left, then click Installed apps in the right pane

    3. Search Wise Disk Cleaner in the Search box, click the three dots, then tap on the Uninstall option to remove Wise Disk Cleaner. 

    image.png

  21. Error message

    in Other WiseCleaner Products

    Posted

    Dear user,

    Sorry for any inconvenience caused, please navigate to this path: C:\Program Files (x86)\Wise\Wise Folder Hider to check whether the WFHChecker.exe file exists or not. If there is no such file, the WFHChecker.exe may be quarantined by your Antivirus program, please open your antivirus app, enter the quarantine, and move the WFH.exe file to the whitelist from quarantine.
     

  22. My SSD stays fragmented!

    in Wise Disk Cleaner

    Posted

    Dear user, 

    When the user clicks the Smart Optimize button, Wise Disk Cleaner will automatically identify the disk type and use the Trim way to optimize if it is an SSD since it is not recommended to defragment and optimize the SSD. Defragmentation and disk optimization will reduce the life of the SSD.
    And, SSD has an incredibly faster accession speed than HDD, so we do not need to defrag the fragments to accelerate its access speed. 
    If the disk type is HDD, then the status will be Defragged rather than Trimmed. 
     

×
×
  • Create New...