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wisecleaner_admin

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Posts posted by wisecleaner_admin

  4. Wise Folder Hide not really hiding!

    in Other WiseCleaner Products

    Posted

    Dear JoeS,  

    A file is saved as 2 parts on the disk: directory info (which is comprised of the file name, timestamp, size info, etc., and stored in the MFT) and data content. Windows Explorer reads the MFT and shows the file's regular info (name, size, etc.).
    Wise Folder Hider hides a file and tells Windows Explorer not to display this file's regular info, therefore you can not see this file in Explorer.
    However, a data recovery tool directly reads the MFT and data content, not using Windows File Explorer.
    This is why the iCare Format Recovery and other data recovery tools can find files that are hidden by Wise Folder Hider.
    Please try the Encryption feature of Wise Folder Hider. It may meet your requirements.
     

  10. Wise Care 365 and Wise Disk Cleaner Freezes While Scanning Browsers Cookies

    in WiseCleaner Advices & Suggestions

    Posted

    If Wise Care 365 or Wise Disk Cleaner freezes while scanning Cookies (including browsed History, saved form information, and saved passwords)  and then closes unexpectedly, this is caused by ESET’s Browser protection. 

    We do not recommend disabling ESET’s real‑time protection. Instead, add Wise Care 365 or Wise Disk Cleaner to ESET’s exclusion/allowlist. The steps below use ESET Internet Security and Wise Disk Cleaner as an example:

    1. Open ESET.

    1.png

    2. In the left pane, click "Setup", then on the right, click "Computer protection".

    2.png

    3. Under Computer protection, find "Real‑time file system protection", click the gear icon, then click "Configure…".

    3.png

    4. In the Configure window, click "Browser protection" on the left. On the right, find "Browser protection allowlist" and click "Edit".

    4.png

    5. Click "Add" and enter this path (adjust if you installed Wise Disk Cleaner to a different folder):

    C:\Program Files (x86)\Wise\Wise Disk Cleaner\WiseDiskCleaner.exe

    C:\Program Files (x86)\Wise\Wise Care 365\WiseCare365.exe

    5.png

    6. Click Save (or OK) until all dialogs are closed to keep the changes.

    Finally, open Wise Disk Cleaner and run the Cookies scan.

    If you do not have ESET installed but see the same behavior, please tell us the name and version of your antivirus/endpoint product so we can reproduce the issue and find a solution.

  18. Wise Care 365 Themes: Guidelines & Posting Policy

    in Wise Care 365 Themes

    Posted

    Hello everyone! Welcome to the Wise Care 365 Themes forum!

    This is a creative space for sharing and discovering custom themes. To ensure a safe, respectful, and positive environment for all users, compliance with the following rules is mandatory.

    1. Content Appropriateness and Prohibited Material
    Absolutely no themes containing, promoting, or glorifying the following are permitted:

    • Pornography and Sexually Explicit Content
    • Gambling or Casino-related imagery
    • Extreme Violence, Gore, or Bloodshed
    • Hate Speech, Discrimination, or harassment based on race, ethnicity, religion, gender, sexual orientation, or any other protected status.
    • Content that endangers or exploits minors (Children). We have a zero-tolerance policy.
    • Content intended to incite hatred against religious, political, or other groups.

    Themes must be appropriate for a general audience. The administration reserves the right to remove any content deemed inappropriate at its sole discretion.

    2. Share Safely & Legally

    • Your Work Only: Only upload themes that you yourself have created or have explicit permission to share.
    • No Infringement: Do not post themes that incorporate copyrighted or trademarked material (e.g., logos, characters, brands) without authorization.
    • Safe Files: Themes must not contain malicious code, scripts, or links to harmful websites.

    3. Maintain a Respectful Community
    Provide constructive and polite feedback. Any form of harassment, bullying, or flaming will result in immediate disciplinary action.

    4. Use Descriptive Titles & Tags
    When posting a theme, use a clear and descriptive title (e.g., "Ocean Blue Theme for WC365 v6") to help others find your work.

    5. No Spam or Off-Topic Promotion
    Excessive posting, commercial promotion, or posting content unrelated to Wise Care 365 themes is prohibited.

    Consequences for Violations: Violating these rules may lead to content removal, warnings, temporary suspension, or permanent banning from the forum.

    Thank you for your cooperation in making this a safe and creative community for everyone.

  25. Hidden folder is no longer visible

    in Other WiseCleaner Products

    Posted

    Dear Biac, 

    Sorry about that. Wise Folder Hider will not change or revise your folders or files' locations or contents. Please try this to find your data:
    1. Click the link below to download and run this tool to stop the protection of the Wise Folder Hider.
    https://downloads.wisecleaner.com/tools/DelDriver.zip
    2. After running this tool you need to restart the PC, please save your important files before restarting.
    3. Then uninstall the Wise Folder Hider and you can find your files at the original locations

    Please try some search tools to search your folder name to see if you can find it. You can try Wise JetSearch:
    https://downloads.wisecleaner.com/soft/WJSSetup_4.1.4.219.exe
     

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