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wisecleaner_admin

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Posts posted by wisecleaner_admin

  1. Reminder app has lost ability to make a sound

    in Other WiseCleaner Products

    Posted

    @clayto

    Hello,

    Sorry about that.

    1. Please download this file: https://downloads.wisecleaner.com/tools/WRM_default.zip

    2. Then extract the file, and you will see an audio file named default.mp3

    3. Copy default.mp3, and paste it to C:\Program Files (x86)\Wise\Wise Reminder. If you are running a 32-bit system, the path is C:\Program Files\Wise\Wise Reminder

    image.png

     

    4. Run Wise Reminder, create or edite a task. On theRingtone option, please click the drop-down menu and select Custom, then click the button ... to browse and select the file default.mp3

    5. Before saving the task, you can click the Play button after ... to check if this audio file work.

    image.png

     

  3. WISE CARE 365 V6.3.5 VS RAZOR CORTEX

    in Wise Care 365

    Posted

    @tipstir

    Thanks for your feedback.

    Well, we have received similar feedback many times. First of all, Wise Care 365 is not the same as other system cleaner tools. Different cleaning tools have different rules. So, when you use 2 different products to compare, you can't fully expect the results of the 2 to be exactly the same. 

    Have you tried cleaning with Cortex first and then running a Wise Care 365 scan? Can Wise Caarae 365 still find junk files that can be cleaned up?

    Of course, we will also test to see what the specific differences between Wise Care 365 and Cortex are.

    Thanks again

  6. Cannot remove problems

    in Wise Registry Cleaner

    Posted

    Please open a folder, then type the path below C:\Users\Ivan\AppData\Roaming\Wise Registry Cleaner and press Enter to open it.

    You will see a file named Errorlog.txt. Open it and you can see the entries that Wise Registry Cleaner failed to delete.

    Please delete this file, then open Wise Registry Cleaner and scan again.

    Right-click on the entry and click Open in Registry Editor, then manually delete it in the opened Registry Editor. Or, click Ignore selected entry to add it to the exclusion list. 

     

     

  7. Cannot remove problems

    in Wise Registry Cleaner

    Posted

    @David787

    Hello,

    When you see the message "Failed to remove xxx problems", please click the Scan button again. Then you will see which items were deleted failed.

    If a registry entry was created by antivirus software (like Norton, or Avira), Wise Registry Cleaner cannot delete it.

    Please right-click on this entry and click Open in Registry Editor, then manually delete it in the opened Registry Editor. 

    image.png 

    image.png

     

  9. Can't see the files on my hard drive

    in Other WiseCleaner Products

    Posted

    @Ener

    Sorry about that.

    Which free version of Wise Folder Hider did you use? 

    As far as I know, since the first version 4, Wise Folder Hider does not support hiding external disks like hiding USB drives. You can only hide files and folders on the external disk.

    If you used version 3 or 2, please refer to this page. Maybe it can help you solve the problem.

    If you need more help, please feel free to contact [email protected]

  16. Wise Memory Optimizer update not working well

    in Other WiseCleaner Products

    Posted

    Hello,

    Sorry about the link, please try this one: https://downloads.wisecleaner.com/soft/WMO_4.1.4.116.zip

    We test the auto-optimize function in Windows 7. It works well.

    The principle of Auto-Optimize is that Wise Memory Optimizer checks whether the available memory is lower than the set value every 5 minutes from the time it starts running. If yes, WMO optimizes memory immediately. If not, it will wait 5 minutes and check again.

    If the option "Run when CPU is idle" is enabled, then the principle is that Wise Memory Optimizer checks whether the available memory is lower than the set value and CPU usage is lower than 5% every 5 minutes from the time it starts running. If yes, WMO optimizes memory immediately. If not, it will wait 5 minutes and check again.

     

  17. Do I want to download this program instantly? Yes! It does. Then asks, and asks, again never allowing to work?

    in Wise Care 365

    Posted

    Hello,

    Sorry about that.

    If you see a NEW mark on an icon in the utility area of Wise Care 365, it means that the program has not been installed. Wise Care 365 will automatically download and install it after you click the icon. 

    Usually, the download process is very fast. 

    Or, please download and install it manually.

    https://www.wisecleaner.com/download.html

    w365-utility-new1.png

  19. Wise Memory Optimizer update not working well

    in Other WiseCleaner Products

    Posted

    @NorrinRadd

    Hello,

    Thanks for your feedback.

    Yes, Wise Memory Optimizer v4.1.6 uses more memory than v4.1.4  because 4.1.4 is only a 32-bit version, while 4.1.6 has 32-bit and 64-bit versions. If your operating system is 64-bit.

    However, the difference is very small. On my computer (latest Windows 11), version 4.1.6 uses 5.3-6 MB of memory, and version 4.1.4 uses 4.5-5.0 MB of memory. 

    Please open the Task Manager and check which process is taking up more memory.

    The following link is to download version 4.1.4 (portable version)

    https://downloads.wisecleaner.com/soft/WMO_4.1.4.116.zip

    4.16.png

    4.14.png

  20. Bug: WRC cannot clean Registry entries with (one) double quote in key name

    in Wise Registry Cleaner

    Posted

    @pstein

    Hello,

    They are linked (associated), not because the name has double quotes, but because of the default value of the registry key.

    The value of [HKEY_CLASSES_ROOT\.webp"] is webp"_auto_file

    For example [HKEY_CLASSES_ROOT\.wdp"], its default value is wdpfile, you can find the registry key named wdpfile in [HKEY_CLASSES_ROOT]. We call [HKEY_CLASSES_ROOT\.wdp"] already connected [HKEY_CLASSES_ROOT\wdpfile"].

    wdp.png

     

    Let's get back to your question, [HKEY_CLASSES_ROOT\.webp"].

    When you run Wise Registry Cleaner to scan the registry for the first time, WRC detects that the value of [HKEY_CLASSES_ROOT\webp"_auto_file\shell\open\command] is invalid (the file/folder does not exist.) and displays it in the deleteable list middle.

    Why can't WRC detect [HKEY_CLASSES_ROOT\.webp"] at this point? Because [HKEY_CLASSES_ROOT\webp"_auto_file] still exists. These 2 registry keys are related.

    webp.png

     

    When you run Wise Registry Cleaner again to scan the registry, you will see [HKEY_CLASSES_ROOT\webp"_auto_file] displayed in the list to delete because all values for this key are empty.

    When you run Wise Registry Cleaner for the third time to scan the registry and use DEEP SCAN, you will see [HKEY_CLASSES_ROOT\.webp"] displayed in the list to delete, but marked as unsafe and you will need to manually select it.

    Registry in the Windows system is very very important. Deleting a registry key or value by mistake may lead to system failure or even failure to start. Therefore, the strategy we take when cleaning the registry is to prefer to delete less and to ensure the stability and security of the system.

  22. Bug: WRC cannot clean Registry entries with (one) double quote in key name

    in Wise Registry Cleaner

    Posted

    @pstein

    Hello,

    Thanks for your feedback.

    It is not a bug.

    In the registry, a registry key does not exist alone. For example, registry key A has a key B associated with it in other paths. This kind of association even has multiple (C, D). WRC recognizes A as an invalid registry key based on a rule (the corresponding file does not exist, or empty key). But since B, C, D do not meet the rules for invalid registry keys, they are not listed at the same time. When running Wise Registry Cleaner to delete A, the registry is scanned again. At this time, since A no longer exists, B, C, and D comply with the rules of invalid registry keys, so they are listed. can be cleaned up. The same principle, when you scan again after the second clean, there may be a few associated invalid registry keys. Usually, this is rare, and clear 2-3 times are completely clean.

    It doesn't sound very easy to understand. If you want to know if Wise Registry Cleaner has successfully deleted a registry key, it's actually quite simple. Before clicking the Clean button, right-click the item that needs to be verified, select Open in Registry Editor, and then click the Clean button. Manually refresh the Registry Editor after cleaning and you will find that the registry key has been deleted. There are exceptions, that is, registry keys created by antivirus software, which Wise Registry Cleaner does not have permission to delete.

    Please try to scan and clean again.

  23. [New Release] Wise Program Uninstaller v3 has released the beta version.

    in Other WiseCleaner Products

    Posted

    Dear users,

    Good news here!

    Wise Program Uninstaller v3 is released the Beta version. Try it now before its official release.
    Click Here to try Wise Program Uninstaller - Safely & Completely Remove Installed Apps and Browser Plugins!

     

    Wise Program Uninstaller v3 abandons the top-bottom layout of the previous version and changes it to the left-right layout, which is more in line with the Windows layout and is more intuitive and easy to operate. At the same time, the new version also supports deleting (uninstalling) extensions (plug-ins, addons) of IE, Firefox, and other browsers based on the chromium core, such as MS Edge, Googel Chrome, and so on.

    wpu.png

     

    You are invited to tell us what you think about it and please have us informed whether anything needs to be modified.
    Thanks in advance!

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