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wisecleaner_admin

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Posts posted by wisecleaner_admin

  11. Advice Needed on Optimizing System Performance with Wise Care 365

    in Wise Care 365

    Posted

    Dear user, 

    Thank you for your email. 

    1. Regarding the Custom Checkup Settings, you can right-click the items in the right list, hit the Default option so that it will only check recommended items. Then, click the Save button. Thus, you will not delete important files or settings during the cleanup process. 

    image.png

    2. Registry Cleaner can help you scan and clean invalid registry entries in the computer system, such as invalid ActiveX and COM components, invalid file extension information, missing shared dynamic-link library, useless or invalid uninstallation information, etc. You can clean registries with Wise Care 365 regularly. 

    Wise Care 365 can automatically back up registry entries that are about to be deleted. You can view the registry records that have been backed up in Menu -> Restore -> Registry Restore.

    3. Wise Protection, mainly to protect the key position of the registry, prevent applications from maliciously modifying the homepage settings of the IE browser, prevent applications from maliciously adding to system startup items, and prevent applications from maliciously modifying the default browser. It would be better to use it alongside another antivirus program. 

  14. Where does wise reminder keep data on the computer?

    in Other WiseCleaner Products

    Posted

    Dear user, 

    Sorry for any inconvenience caused. Wise Reminder does not save files or folders. Do you mean you cannot access Wise Reminder or anything? If there are any prompts, please send us a screenshot. 

    Herhangi bir rahatsızlık verdiysem üzgünüm. Wise Reminder dosya veya klasörleri kaydetmez. Wise Reminder'a veya herhangi bir şeye erişemeyeceğinizi mi kastediyorsunuz? Herhangi bir istem varsa, lütfen bize bir ekran görüntüsü gönderin.

  18. wise folder hider : the files inside the virtual disk created by the "encrypt file" option are gone after unmounting and re-mounting said drive

    in Other WiseCleaner Products

    Posted

    Dear user，

    The "Delete" option in Wise Folder Hider- Encrypt File will not delete the encrypted files in Locker, if you accidentally click "Delete", it will just make your locker not displayed in Wise Folder Hider, If you want it to be displayed in Wise Folder Hider, then click the "open" button, find the path of the locker, and it will be displayed in Wise Folder Hider again.

    image.png

    Then, click the drop-down menu to select Mount, the locker will be displayed automatically. Finally, you can see the encrypted files in the locker. 

    image.png

     

  19. bitdefender started is now saying wisetray.exe is not safe

    in Wise Care 365

    Posted

    Dear user,

    Sorry about that.
    Recently, Wise Care 365 was incorrectly flagged as PUP by some security programs and was moved to the quarantine list, and Bitdefender is one of them. We are trying to solve it.
    Please restore Wise Care 365 from the quarantine and add the Wise Care 365 folder (C:\Program Files (x86)\Wise\Wise Care 365) to the exclusion list.
    Or, try to turn off the real-time protection in Bitdefender, reinstall Wise Care 365, and add the Wise Care 365 folder (C:\Program Files (x86)\Wise\Wise Care 365) to the exclusion list, then turn on the real-time protection again.
    The reason why Wise Care 365 is marked as a PUP by these programs is simply because we use a (traffic color) yellow exclamation point mark in the PC Checkup, and a green check mark to indicate clean.
    We are communicating with them to resolve this false positive.

  20. wise folder hider : cannot delete wfhd virtual disk file created by the "encrypt file" option

    in Other WiseCleaner Products

    Posted

    Dear user,

    Sorry for any inconvenience caused. Please try this to delete the .wfhd locker:

    1. Open Wise Folder Hider

    2. Select the Encrypt File tab, check the locker's status, if it is Unmounted, then click the drop-down menu to tap on the Mount option:

     image.png

    3. Click the drop down menu again to tap on the Delete option. 

    Then the .wfhd locker will be deleted. 

     

  23. How to fix app has been removed by ESET Smart Security

    in WiseCleaner Advices & Suggestions

    Posted

    Case 2: Can not open Wise Care 365

    If you have installed Wise Care 365 and now suddenly can't open it, Wise Care 365 may have been moved to the Quarantine by ESET Smart Security.

    Step 1. Open Quarantine

    Open ESET Smart Security, click Tools on the left, then click Quarantine on the lower right.

    15.png

     

    Step 2. Restore files

    Right-click on the blocked file, and select Restore and exclude from scanning. Then file will be restored to its original location and added to the exclusion list.

    16.png

     

    Step 3. Open the Exclusion list

    Click Setup on the left, and click Computer protection on the right. Then click the upside-down triangle icon and select Edit exclusions... to open the Detection exclusions.

    18.png

     

    Step 4. Add files/folders to the exclusion list

    The file WiseCare365.exe has been added to the list. We need to add the Wise Care 365 folder or its parent folder Wise to the exclusion list in case other files are removed by ESET.

    Click the Add button at the bottom of Detection exclusions window, click the three dots button after Path, select Folder, then browse and select the Wise Care 365 folder C:\Program Files (x86)\Wise\Wise Care 365, and click OK to save.

    19.png

     

  25. How to fix app has been removed by ESET Smart Security

    in WiseCleaner Advices & Suggestions

    Posted

    Case 1: Can not install Wise Care 365

    When you try to download Wise Care 365 and the download process is about to complete, you may receive the following message prompted by ESET Smart Security. Please click the Ignore button.

    14.png

     

    Step 1. Open ESET Smart Security

    Open ESET Smart Security, click Setup on the left, then click Computer protection on the right.

    9.png

     

    Step 2. Turn off Real-time protection

    Click the first switch to turn off the Real-time file system protection, and install Wise Care 365.

    10.png

     

    Step 3. Open the Exclusion list

    Click the upside-down triangle icon and select Edit exclusions... to open the Detection exclusions. 

    11.png

     

    Step 4. Add files/folders to the exclusion list

    Click the Add button at the bottom of Detection exclusions window, click the three dots button after Path. We need to exclude the whole Wise Care 365 folder C:\Program Files (x86)\Wise\Wise Care 365, so we select Folder, then browse and select the Wise Care 365 folder.

    12.png

    And then, click the OK button to save changes.

    13.png

     

    Step 5. Turn on Real-time protection

    Back to the Computer protection, click the switch to turn on the Real-time file system protection.

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