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Opening office documents


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#1 normajean

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Posted 13 May 2015 - 02:27 PM

When clicking on icon for excell, word, powerpoint documents, response is "There was a problem sending the command to the program" When retrying, it usually opens but not always. Doesn't matter whether icon is on desktop or document in files.

Operating system:Windows 7 Home Premium (64 bit) Service Pack 1
System root: C:Windows
Available physical memory: 1956 MB
CPU: Intel® Core™ i3-2310M CPU @ 2.10GHz
Drive Info:
C: 451.01 GB
Internet Explorer: 11.0
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#2 xilolee

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Posted 13 May 2015 - 06:24 PM

Hi normajean.
Go to Control Panel\Programs\Programs and Features, right-click the office icon, click change/uninstall, click repair.
I am not a Wise employee, but an helper made moderator.

#3 KumarSandeep

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Posted 05 June 2017 - 08:51 AM

One reason of files not being opening in MS office is because of its error in programs and applications. To repair MS Office follow the below steps

Go to control Panel and select Programs and Features option.

  • A new window will open with all the installed programs
  • Select MS office and click on Change
  • In the MS office repair box select Online Repair
  • After scan, try to open files, they will open now without any error

Check steps by step process to repair MS office files