wisecleaner_admin
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Posts posted by wisecleaner_admin
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Since the inception of WiseCleaner, our commitment has always been to provide users with tools that are not only safe, virus-free, and easy to use, but also highly efficient. To ensure compliance with the security standards of various anti-virus programs, we rigorously test each new version by submitting it to Virustotal for a comprehensive security analysis before release.
However, occasionally, due to factors such as updates to the anti-virus software's rules or other unforeseen reasons, Wise Care 365 might be incorrectly flagged as a Trojan, malware, or potentially unwanted application (PUA) by ESET Smart Security (aka ESET NOD32). This can prevent Wise Care 365 from running or being reinstalled.
If you find yourself in this situation, there's no need for concern. We promptly reach out to ESET Smart Security to rectify this false positive as quickly as possible.
In the meantime, you can follow the steps provided below to add Wise Care 365 to the ESET Smart Security exception list, allowing you to continue using the program without interruption.
We deeply appreciate your trust and support for Wisecleaner and thank you for your understanding.
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If you have installed Wise Care 365 and now suddenly can't open it, Wise Care 365 may have been blocked and moved to quarantine in Avast Free Antivirus.
Step 1. Stop Real-time protection
Right-click on the Avast icon in the Taskbar, select Avast shields control, and click the time option you want. For example, Disable for 10 minutes. Then click the OK, STOP button to confirm your operation.
Step 2. Restore Wise Care 365
Open the Avast main window, click Protection on the left, then click Quarantine on the right.
In Quarantine, you can see all items blocked by Avast. Select Wise Care 365 and click on the three dots button in the lower left corner (next to the DELETE button), then click Restore and add exception.
Step 3. Add Wise Care 365 folder to Exception
To prevent other files of Wise Care 365 from being deleted by Avast Free Antivirus, it is best to add the Wise Care 365 folder to the exclusion list.
Click the Menu in the upper-right corner, click Settings, then click Exception in the General tab, and click the ADD EXCEPTION button.
Then type the Wise Care 365 folder path C:\Program Files (x86)\Wise\Wise Care 365 and click the ADD EXCEPTION button to complete the addition. If you have other WiseCleaner products, adding the parent folder path C:\Program Files (x86)\Wise is better.
Step 4. Turn on real-time protection
If you previously selected a time to turn off real-time protection (for example, 10 minutes), you can wait for real-time protection to automatically re-enable again. You can also click the Status tab on the left and then click the TURN ON button to enable Avast Shields immediately.
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Since the inception of WiseCleaner, our commitment has always been to provide users with tools that are not only safe, virus-free, and easy to use, but also highly efficient. To ensure compliance with the security standards of various anti-virus programs, we rigorously test each new version by submitting it to Virustotal for a comprehensive security analysis before release.
However, occasionally, due to factors such as updates to the anti-virus software's rules or other unforeseen reasons, Wise Care 365 might be incorrectly flagged as a Trojan, malware, or potentially unwanted application (PUA) by Avast Free Antivirus. This can prevent Wise Care 365 from running or being reinstalled.
If you find yourself in this situation, there's no need for concern. We promptly reach out to Avast to rectify this false positive as quickly as possible.
In the meantime, you can follow the steps provided below to add Wise Care 365 to the Avast exception list, allowing you to continue using the program without interruption.
We deeply appreciate your trust and support for Wisecleaner and thank you for your understanding.
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Dear user,
Sorry about that. But Wise Plugin Manager does not support add custom plugins to the plugin list. We will forward your feedback to the Software &D team. Have a good day.
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Case 2: Can not install Wise Care 365
1. Open Windows Defender
Click the Windows Security icon on the Notification Area to open Windows Security (Windows Defender). Or, press the Windows logo key + i to open Windows Settings, click Privacy & Security on the left, click Windows Security, then click Open Windows Security.
2. Turn off real-time protectionClick Virus & threat protection, scroll down and find Virus & threat protection settings, and click Manage settings. Then turn off Real-time protection.
3. Restore blocked itemClick Protection history on the left. Click a Threat blocked, click Action, then select Allow on device.
4. Reinstall Wise Care 365
The installation file will be restored to its original location, such as the Download folder. If you do not see it in there, please download it again.
5. Exclude files/folders
Click Virus & threat protection on the left, click Manage settings under Virus & threat protection settings. Scroll down and find Exclusion, and click Add or remove exclusion.
Click Add an exclusion button, select Folder, browse, and add C:\Program Files (x86)\Wise.
If you want to keep the installation file, add it to the exclusion list.
6. Turn on real-time protection
Click the back icon to return to Virus & threat protection settings, and turn on real-time protection.
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Case 1: Can not open Wise Care 365
1. Open Windows Defender
Click the Windows Security icon on the Notification Area to open Windows Security (Windows Defender). Or, press the Windows logo key + i to open Windows Settings, click Privacy & Security on the left, click Windows Security, then click Open Windows Security.
2. Turn off real-time protectionClick Virus & threat protection, scroll down and find Virus & threat protection settings, and click Manage settings. Then turn off Real-time protection.
3. Restore blocked itemClick Protection history on the left. Click a Threat blocked, click Action, then select Restore.
4. Exclude files/foldersClick Virus & threat protection on the left, click Manage settings under Virus & threat protection settings. Scroll down and find Exclusion, and click Add or remove exclusion.
Click Add an exclusion button, select Folder, browse, and add C:\Program Files (x86)\Wise.
5. Turn on real-time protectionClick the back icon to return to Virus & threat protection settings, and turn on real-time protection.
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Since the inception of WiseCleaner, our commitment has always been to provide users with tools that are not only safe, virus-free, and easy to use, but also highly efficient. To ensure compliance with the security standards of various anti-virus programs, we rigorously test each new version by submitting it to Virustotal for a comprehensive security analysis before release.
However, occasionally, due to factors such as updates to the anti-virus software's rules or other unforeseen reasons, Wise Care 365 might be incorrectly flagged as a Trojan, malware, or potentially unwanted application (PUA) by some anti-virus programs. This can prevent Wise Care 365 from running or being reinstalled.
If you find yourself in this situation, there's no need for concern. We promptly reach out to the anti-virus software developers involved to rectify these false alarms as quickly as possible.
In the meantime, you can follow the steps provided below to add Wise Care 365 to your anti-virus exclusion list, allowing you to continue using the program without interruption.
We deeply appreciate your trust and support for Wisecleaner and thank you for your understanding.
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Dear user,
Sorry about that. Is there any error message when you use the Force Uninstall to remove the Edge? If any, please send us a screenshot. And please try to use the Custom Uninstall feature to remove the Edge.
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Dear user,
Sorry about that. We will fix this issue in the next update. Have a good day.
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Dear user,
Sorry about that. Please navigate to this path: C:\Program Files (x86)\Wise\Wise Folder Hider to check whether the WFHCheck.exe file exists or not.
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Dear user,
Please try to download and install this version of Wise Disk Cleaner to see if the problem persists:
https://downloads.wisecleaner.com/soft/old_wdc/WDCFree_10.9.8.814.exe
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Dear user,
Sorry about that. Could you send us a screenshot about the error message?
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Dear user,
Sorry about that. Please try this:
1. Press Win + S to open the search window
2. Type in cmd to search, then click Run as administrator
3. Type in sc query wisefs, press the Enter key
4. Type in sc stop wisefs, press the enter key
5. Press Win + I open Settings, click Apps> Installed apps> search Wise Folder Hider> Uninstall to see if you can uninstall Wise Folder Hider.
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Dear user,
Sorry about that. Please uninstall it first, then download and reinstall it from the link below to try again.
https://downloads.wisecleaner.com/soft/WFHSetup_5.0.5.235.exe -
Dear user,
Sorry for any inconvenience caused. Please try this:
If you enter your license key to register, but still cannot turn on the Wise Protection, please tell me the error message.
Or, please try the steps below.
1. Press Win +s to open the search window
2. Type cmd in the search box and click Run as administrator.
3. Type the following command and press the Enter key.
sc query wiseregnotify
4. If the returned service state is STOPPED, please type the following command and press the Enter key.
sc start wiseregnotify
5. If the returned service state is RUNNING, please run Wise Care 365, and turn Wise Protection on.
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Dear Lacn,
Thank you for your translation, we will add them ASAP.
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Dear Lacn,
Thank you for your translation, we will add it ASAP.
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Dear Lacn,
Thank you for your translation, we will add it ASAP.
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Dear Lacn,
Thank you for your translation, we will add it ASAP.
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Dear user,
Thank you for your translation, we will add it ASAP. Have a good day
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Hi,
Thank you for your translation, we will add it to the Wise Registry Cleaner as soon as possible. Have a good day.
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Dear user,
Please try this:
1. Open Wise Care 365
2. Click Drop-down menu>Settings>System Protect> Protections
3. If the Install driver or service item is turned on, such System Protection window will pop up in some cases.
For more detail about the System Protection feature, you can refer to this guideline:
https://www.wisecleaner.com/help/wisecare365/advanced/system-protection.html
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Dear user,
Dear user,
Sorry for any inconvenience caused, please try this to solve it:
1. Open Wise Folder Hider
2. Click the drop-down menu> Settings
3. Cancle the Clear the history of File Explorer when closing item.
4. Click OK button to save the settings.
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Dear user,
Sorry for any inconvenience caused, if the program is running, please try to check the System Tray whether the icon is displayed there or not.
How to fix app has been removed by ESET Smart Security
in WiseCleaner Advices & Suggestions
Posted
If you have installed Wise Care 365 and now suddenly can't open it, Wise Care 365 may have been removed by ESET Smart Security.
Step 1. Open ESET Smart Security
Open ESET Smart Security, click Setup in the left, then click Computer protection in the right.
Step 2. Turn off Real-time protection
Click the first switch to turn off the Real-time file system protection.
Step 3. Open the Exclusion list
Click the upside-down triangle icon and select Edit exclusions... to open the Detection exclusions.
Step 4. Add files/folders to the exclusion list
Click the Add button at the bottom of Detection exclusions window, click the three dots button after Path. We need to exclude the whole Wise Care 365 folder C:\Program Files (x86)\Wise\Wise Care 365, so we select Folder, then browse and select the Wise Care 365 folder.
And then, click the OK button to save changes.
Step 5. Turn on Real-time protection
Back to the Computer protection, click the switch to turn on the Real-time file system protection.