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Exploror Crash when opening System Control Panel


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Hello,

when I click on Start/System Control Panel and try to open it the windows explorer crashes and restarts itself.

I looked it up in the logs:

Beschreibung

Pfad der fehlerhaften Anwendung: C:\Windows\explorer.exe

 

Problemsignatur

Problemereignisame: APPCRASH

Anwendungsname: Explorer.EXE

Anwendungsversion: 6.1.7601.17567

Anwendungszeitstempel: 4d672ee4

Fehlermodulname: ntdll.dll

Fehlermodulversion: 6.1.7601.17725

Fehlermodulzeitstempel: 4ec4aa8e

Ausnahmecode: c0000005

Ausnahmeoffset: 0000000000018e3d

Betriebsystemversion: 6.1.7601.2.1.0.768.3

Gebietsschema-ID: 1031

Zusatzinformation 1: 0c08

Zusatzinformation 2: 0c083a2eb3a51eec4341378553fd8549

Zusatzinformation 3: 1c3c

Zusatzinformation 4: 1c3c1b68377d6567a03cbde3f4c66b96

 

Weitere Informationen über das Problem

Bucket-ID: 53479960

 

How can I fix this?

Thank you

 

 

 

Operating system:Windows 7 Home Premium (64 bit) Service Pack 1

System root: C:\Windows

Available physical memory: 3959 MB

CPU: Intel® Core i3 CPU M 370 @ 2.40GHz

Drive Info:

C: 200,05 GB

E: 203,59 GB

F: 177,78 GB

Internet Explorer: 10.0

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Do you remember that if this issue occurs after the installation of that program? 

 

Hello Sir,

no I don't know. So uninstalling every application on the PC is not really an option.

Maybe there is a way to create a logfile you could analyse?

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hi,

You can try this way:

please run Wise PC 1stAid, click the the 7th icon (Lame Internet Surfing ) to disable the third-party plug-ins.

post-45-0-65943500-1376988716_thumb.png

 

If it still not work. Make the error displayed again, then find the folder, c:\users\your name\Appdata\Local\CrashDumps, send the *.dmp file to us.

 

 

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Thank you.

I had to do some google reasearch to find CrashDumps Folder, since the feature is disabled by default.

Windows Vista and Windows 7

The following steps enable automatic crash dumps on Windows Vista SP1 and Windows 7:

1) Open RegEdit
2) Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting
3) Under Windows Error Reporting, create a new registry key named LocalDumps.

If Plex Media Server crashes after this, you will find a new dump file under %LOCALAPPDATA%\CrashDumps.

 

 

hi,

You can try this way:

please run Wise PC 1stAid, click the the 7th icon (Lame Internet Surfing ) to disable the third-party plug-ins.

attachicon.gif1.png

 

If it still not work. Make the error displayed again, then find the folder, c:\users\your name\Appdata\Local\CrashDumps, send the *.dmp file to us.

 

explorer.exe.8372.zip

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Hi,

We have checked the attachment,  your system have lost some dll files: ntsdexts.dll , uext.dll , exts.dll , ext.dll

But those dll files are not belong to  system. Maybe they belong to  Debugging Tools for Windows®.

Have you installed it? If yes, please try to re-install it.  

 

 

 

 

 

 

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