dvd/rw drive not working

[Gwen]

My dvd/rw drive has not worked since I updated my XP media center OS with the SP3. sometimes it is not even recognized and sometimes it is. It does not recognize dvd, blank dvd, blank cd, etc. just makes noise and does nothing else. please help.

 

 

 

 

Operating system:Microsoft Windows XP (32 bit) Service Pack 3

System root: C:\WINDOWS

Available physical memory: 1406 MB

CPU: AMD Athlon 64 Processor 3500+

Drive Info:

C: 181.77 GB

D: 4.53 GB

Internet Explorer: 8.0

[april]

1. Click Start, and then click Run.
2. In the Open box, type regedit, and then click OK.
3. In the navigation pane, locate and then click the following registry subkey:
   HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
4. In the right pane, click UpperFilters. 

    

   Note You may also see an UpperFilters.bak registry entry. You do not have to remove that entry. Click UpperFilters only. If you do not see the UpperFilters registry entry, you still might have to remove the LowerFilters registry entry. To do this, go to step 7.

5. On the Edit menu, click Delete.
6. When you are prompted to confirm the deletion, click Yes.
7. In the right pane, click LowerFilters. 

    

   Note If you do not see the LowerFilters registry entry, unfortunately this content cannot help you any further. Go to the"Next Steps" section for information about how you can find more solutions or more help on the Microsoft Web site.

8. On the Edit menu, click Delete.
9. When you are prompted to confirm the deletion, click Yes.
10. Exit Registry Editor.
11. Restart the computer.