hp printer diagnostics

[leo072961]

still leaves it like a white blank

 

 

 

 

 

Operating system:Windows 7 Ultimate (64 bit) Service Pack 1

System root: C:\Windows

Available physical memory: 1979 MB

CPU: Intel® Celeron® CPU 900 @ 2.20GHz

Drive Info:

C: 218.65 GB

D: 13.94 GB

E: 0.10 GB

G: 0.19 GB

Internet Explorer: 10.0

[Config]

Plz try this:

Step-1.
a. Click Start, type "Services.msc" (without the quotation marks) in the open box and click OK.
b. Double-click "Printer Spooler" in the Services list.
c. Click Stop and click OK.
d. Click Start, type "%WINDIR%\system32\spool\printers" in the open window, and delete all files in this folder.

 

Step-2.

You must be logged on as an administrator to perform these steps.
a. Open Administrative Tools by clicking the Start button, and then clicking Control Panel. In the search box, type administrative tools, and then click Administrative Tools.
b. Double-click Services.   If you're prompted for an administrator password or confirmation, type the password or provide confirmation.
c. Right-click the Print Spooler service, and then click Properties.
d. On the General tab, next to Startup type, make sure that Automatic is selected.
e. If the service is not already running, under Service status, click Start, and then click OK.  If you're prompted for an administrator password or confirmation, type the password or provide confirmation.