Beeky

Hi, Yes, that's the one I used, it failed on both the ShortDST & Long Generic tests. I also tried the tools on my other 'my Passport' External HD, it passed on all. Now very worried that I may have lost years of personal research.

Hi, Thanks for response. Have tried all the suggested fixes on the Self-Help Seagate Website, to no avail - drive still not present in Device Manager. Is this what you mean by trying the "Fix All" function, not sure what you mean.

My 1 TB Seagate Goflex external drive has stopped working. It does not now appear in the list of storage devices (Drive K;) I have a second, My Passport, External Drive which is still working ok. Tried the Seatool fo Windows, it failed on two tests: "SHORT DST - Fail" "LONG GENERIC - Fail" I have no idea what these mean, nor what to do next. I have tried unplugging and trying different USB ports to no avail, the led on drive is still on. Can anyone help? Operating system:Windows Vista Home Premium (32 bit) Service Pack 2 System root: C:\Windows Available physical memory: 1791 MB CPU: Intel® Pentium® Dual CPU E2140 @ 1.60GHz Drive Info: C: 70.77 GB D: 70.47 GB F: 465.73 GB Internet Explorer: 9.0