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Posts posted by FAM10

  1. Hello,

    It would be great if Wise Care 365 can have the feature of cleaning for all user accounts ("multi-user" full cleaning) when running from an administrator account. Now, that feature is only for the Registry Cleaner. The idea is that this capability be applied to all Wise Care 365 modules such as Useless files, Privacy traces and the rest of the tools.

    (That feature of full multi-user cleaning is nicely present in CCleaner, where you can select the user or users and the program will work for that selection in all of its tools).

  2. On 9/27/2019 at 12:02 AM, wisecleaner_admin said:


    Thanks for the suggestions.


    I would like to know if you have advanced in my suggestion about the mentioned feature related with multi-user account support. Then, Wise Disk Cleaner should be able to clean garbage of all user accounts when running from an administrator account. 

    On the other hand, it would be nice too if Wise Care 365 can have the same feature of full cleaning for all user accounts. At the moment, the multi-user feature is only present for the Registry cleaner.

    According to your updating7upgrading plans, will we be able to have definitly this feature shortly? (In WDC or/and WC365).


  3. Hi,

    It would be great if Wise Disk Cleaner can have the feature of cleaning for all user accounts when running from an administrator account. On the other hand it would be nice too if WDC can have the same setting system of Wise Care 365 for the ítem exclusion (this is more interesting, nice and clear in Wise Care 365 than in Wise Disk Cleaner).

    Maybe this kind of improvement in Wise Disk Cleaner can derivate in a Pro version (paid) as the case of the Wise Registry Cleaner.


  4. Hello,

    Could you please tell me which is the function of Setting / Custom Checkup? I thought that unchecked items shouldn´t appear in the associated cleaning tools but I saw that these Custom Checkup settings don´t affect the item list nor the results after scanning. I tried unchecking all items or checking all of them and the scanning results for all the respective cleaning tools were the same. I didn´t find enough information in the Help documentation.


  5. Hello,

    I saw that Wise Care 365 has the function of cleaning all user accounts only for the Registry Cleaner tool. The question is: Are in your plans to update Wise Care 365 to work on all user account for all kinds of cleaning aside from the Registry Cleaner? (example: Common Cleaner, Privacy Cleaner, and the rest of tools where all user accounts have something to fix or delete)


  6. Hello,

    I´d like to say that when Import a list of exclusion elements from a txt file, the file "exclusions.dat" contain all of that elements followed by "=dir", including the cookies and file types. 

    Example to the encountered text in the file "exclusions.dat" after importing:


    Is this correct? Is "=dir" applicable to cookies and file types too?


    Thanks in advance.

  7. 20 hours ago, wisecleaner_admin said:


    Wise Disk Cleaner determine if the user has installed chrome based on the following locations:

    • %LOCALAPPDATA%\Google\Chrome\User Data\Default\Cache
    • HKEY_LOCAL_MACHINE\SOFTWARE\Clients\StartMenuInternet\Google Chrome
    • HKEY_CURRENT_USER\Software\Google\Chrome


    I dont´t have any of these elements (folder and keys). The only Chrome related elements (only keys) that I have in my system are the mentioned ones in the first post.

  8. Hello,

    I would like to comment a possible issue to improve.

    I don´t have Google Chrome but items related to it are present in the Common Cleaner.

    I think that WDC is detecting some registry keys related to Chrome but I investigated that they are by default in last versions of Windows 10, but they aren´t related to an installed Google Chrome browser:






    These keys are part of the OS and I guess WDC is associating them to the Chrome browser.

    Most of those keys are protected by the system and firstly you can´t delete. But for testing, I tried with a software for deleting blocked registry keys ('registry_deleteex_portable'). I deleted them and WDC didn´t show the Chrome items. 

    (In addition, I used Opera browser and Common Cleaner showed the Opera items. I uninstalled the Opera browser, deleted the registry remnants and then WDC didn´t show the associated items anymore).

    Conclusion: without those mentioned Google keys in the Windows Registry, WDC/Common Cleaner doesn´t detect the Chrome as installed, so the Common Cleaner doesn´t show the items related to Chrome. If that is the explanation, so WDC should detect more specific keys of a real installed Chrome to avoid showing a false browser items to clean.





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  9. Hi,

    Thank you for your support.

    I repeated your procedure, now in other computer (laptop) with a first use of WDC (portable) and I confirm the issue, being the same as observed in the desktop PC  with a WDC (installable) (first post). (First computer with windows 10 Pro, and second one with Windows 10 Home, both 64 bit, last versions).

    The issue or problem is for "Microsoft Edge Cookies".

    For "Google Chrome Cookies" there aren´t problems and I could coincide with your results.

    Was your test for Microsoft Edge Cookies or for Google Chrome Cookies?


    I made a video to see the issue reported about the M. Edge Cookies category. At the end of the video you can see that the only way to excluded cookies work is through the Import method. In this case the test was made in the desktop PC with the instalable WDC version (on Windows 10 Home 64-bit, version 1803). Please, download it from: https://mega.nz/#!jU00xCDI!5rOI9ZDkqO0mi3B7nLrftCzgshg5__6MeL8QzCag6AU



  10. Hello, I want to inform a bug for the Exclusion section, in Settings.

    Settings/Exclusion doesn´t work well for cookies.

    1- After a clean install of WDC last version, and keeping the Exclusion list as came in default, Microsoft Edge Cookies shows a number of cookies after a scan (Number A).

    2- In Exclusion, I remove some cookies and a new scan finds a higher number of cookies (Number B).

    3- In Exclusion, I continue removing all the remained cookies (empty list) and a new scan find a higher number of cookies (Number C).

    Here is the problem:
    In Exclusion, I add some default cookies and a new scan find the same number of cookies as point 3 (Number C). So, the software didn´t take into account the added cookies.

    In Exclusion, I continue adding cookies until obtain the same default list and a new scan find the same number of cookies as point 3 (Number C) (In this case the software, if worked well, had to show the lower number of found cookies in the test like Number A).

    The only step I discovered to the software take into account added cookies is to perform an importation of the default list (from a text file), using the Import” button. In this case, having an empty list, if I import the default cookie list, the results after a scan will be as Number A (it is correct).

    In conclusion, Exclusion list works fine to remove cookies but doesn´t work to manually add cookies unless the cookies to be added through the Import button.

  11. Hello, thank you for your response.

    The problem is that I can´t edit the selected path.

    I click on the "Add a folder" button, I select the folder but I can´t get to add the "*" in the end of the path.

    It seem to be the software doesn´t permit to edit folders of the Exclusion section. (Surely, this feature would be important to improve in the software).

    FInally, I tried to use the "Add Cookies" button and I do write the folder path with the "*" but after that, when I perform a scan, this doesn´t have effect, the supposed excluded folder appears again.


  12. Hello

    I would like to report a suggestion or issue to improve for the Advanced Cleaner tool of Wise Disk Cleaner (in this case the version is
    Some items in the Exclusion list are´n being took into account after searching. Example in the image: I excluded "C:\ProgramData\Driver-Soft\" but after searching some files of that folder appear.
    The Support told me that the subdirectories can´t be excluded.
    So, the suggestion is that the feature of sudirectories exclusion can be incorporated in a next softare update. Now, the exclusion list is not completely useful because new folders or subdirectories can be created inside of an excluded folder and then they won´t considered as excluded when we will run an Advanced Cleaner searching.
    I hope the Wise Cleaner Team can incorporate fast this useful improvement for the Exclusion list

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