Thanks for the reply! I did try to email support at that email address and received no reply back from them which is why I took this issue here. When I clicked on the program settings, it sent me here as the forum to use as a support system so I assumed I was in the correct place.
Here are the specs on my rig, maybe you or someone else can assist...Windows 7 Pro, AMD A6 4400 w/ 2.7GHz, 16GB RAM. I'm using Wise Video Converter (free version; possibly this setting option is only available in pro), and according to the program, I'm using the current updated version of 1.51
Hopefully you know the answer to this or can redirect this to where it belongs, possibly someone with system knowledge of the program itself.
Thanks again!!