bryan.dickerson

Ok, a bit of clarification: the phone and laptop are not mine, but my oldest son's (I'm the main tech support for my family's laptops and other techy devices). I posted them as "mine" 'cause I was hoping I could get the issues fixed before he left to return to college, but alas, it was not meant to be. My son is not a "techy", so I'm going to have to accumulate your ideas and forward them to him. I told him that he needs to find someone who is a 'computer ninja' (not that I am really, but I've dealt with them long enough to know how to do things) and I will send some of these things to said friend who will be my surrogate at school. So he's begun the search for a friend who can do these things on my behalf. No word back yet, but I will post the results when I have them back. BTW, he's never connected (that I know of) his phone to his laptop via Bluetooth--I don't know that he can or knows that he can, but it's always been via USB cable--it's just what I've instructed him and he's learned over time. So Bluetooth is not the issue--the USB ports are. Oh, and thanks for all your help! I do appreciate it!

The USB mouse worked at some point. The laptop is about 4 years old, but the Galaxy S5 has never worked. I had a Galaxy S3 that worked before that, but in the 4-5 months that I've had the GS5, it hasn't worked at all. And I'm not sure when the Device Manager window started going blank as I haven't needed to use it in a while, but since it's blank (as I noted above) I can't remove anything related to hardware drivers and re-install them.

It finished and with the message: "Windows Resource Protection did not find any integrity violations" This is the contents of the CheckSUR.log: ================================= Checking System Update Readiness. Binary Version 6.1.7601.22471 Package Version 26.0 2015-01-04 20:00 Checking Windows Servicing Packages Checking Package Manifests and Catalogs Checking Package Watchlist Checking Component Watchlist Checking Packages Checking Component Store Summary: Seconds executed: 2764 No errors detected

Finally finished. Running the sfc /scannow command, now.

I'm running the KB947821 update now, but it's been sitting there for 20-30 minutes. Is that 'normal' or expected?

"the second answer"--the one about using device manager? Oh, yea, forgot to mention that I can't seem to get it to display anything. Every time I open it, the window just sits there blank. No progress bar, nothing.... and never comes back. I apologize in advance if it seems that I'm being stubborn or sarcastic, I'm just really frustrated. I've tried the MS Fixit programs, too, as they have worked in the past, but this time they don't seem to find anything wrong.

Yep. All 3. Oh and to muddy the waters more: USB Flash drives (I have tried 4 separate ones of various sizes) all work in all 3 ports.

As for the mouse: I don't get any error, just an unusable mouse.

The "MTP USB" thing? Yes. When I plug in the phone, Windows attempts to install the MTP USB driver and it gives the red X and "failed" notification. I have installed the latest Samsung USB Mobile drivers for Windows.

USB Mouse can't be used. I can hear the sound that indicates a USB device has been plugged in when the mouse is plugged in, but the mouse can't ever be used. I can also hear the sound that indicates the USB device has been removed. Also I have a Galaxy S5 Active that keeps saying "MTP USB device -- driver installation failed." I have no idea if these are related, but it seems that they might be. Operating system:Windows 7 Home Premium (64 bit) Service Pack 1 System root: C:windows Available physical memory: 3891 MB CPU: Intel® Core i3 CPU M 380 @ 2.53GHz Drive Info: C: 582.67 GB Internet Explorer: 11.0