kqueen7

Hello-This is my second post and it involves a new issue on my only other computer that just stopped working. The problem with my HP2000, running WIN 8.1. When I turn on, it tries to boot up, but is stuck in some type of cycle. It goes off and on, by itself, never showing an error message. The only item that shows on the screen occurs when it automatically reboots - and I see the HP logo with the circle going around, like it's trying to turn on. I have tried using ESC and Restoring from all possible files. None of them work. Can someone please let me know what options I can try without losing my data on my hard-drive. MANY THANKS!

Thanks xilolee - Appreciate your response. I did make sure the firewall was disabled. The problem remains the same. What else can I try? Appreciated.

Using Windows 7 - Sharing & Network Center states IDENTIFYING.... Yet, indicates it's connected, but not the case. Operating system:Windows 7 Home Premium (64 bit) Service Pack 1 System root: C:\Windows Available physical memory: 2812 MB CPU: AMD Athlon II Dual-Core M300 Drive Info: C: 219.42 GB D: 13.17 GB Internet Explorer: 11.0