[windows 7 unable to install applications after download,]

I took a screen shot but Pain brush wont let me save the file. this appears to be a new issue.

 

 

 

[windows 7 unable to install applications after download,]

Good Evening

 

Thank you for your quick response

 

I followed your above instructions but had a few difficulties.

 

The elevated command prompt worked fine, after the reboot a message cam up on the screen telling me windows was configuring (I think was a few hours ago)

 

The issues I had were:

 

1, Cant uninstall Java, keep getting 'internal Error 2203'

2. Can download but not install/run Junkware removal tool keeps saying 'could not create folder' 'access denied'

3. Can download but not install/run superantispyware free keeps saying 'Error reading setup data'

4. Can download but not install/run Sophos virus removal tool free keeps saying 'Folder is not accessible'

5. Can download but not install/run MBAM free keeps saying ' Error 5 access is denied'

 

I tried saving the programs and running them as administrator and running them normally and still get the same response.

 

Adwcleaner, Stinger 64bit and MS Safety Scanner 64bit work fine.

 

I have restarted my laptop and all the same problems are still there. Do you think this problem can be solved.

[windows 7 unable to install applications after download,]

2 days ago I was using skype on my laptop when I belive I recived a Virus (possibly).

The first thing to happen that evening was my FireFox woudl freeze telling me the flashplayer was not working, The same would happen when trying to watch a video online using FireFox.

Second, BitLord would not open, every time I double clicked on the icon or right clicked and tryed to open as administrator nothing would happen.

Third my AVG anti-virus stopped working.

 

Because of these issues I tryed to do a system restor to 5 days earlyer when there were no problems, My laptop kept telling me the system restor was not working.

 

So I tryed to unistall Skype,AVG,Adobe Flashplayer and Bitlord and try re-installing them.

 

That was when I noticed AVG was no longer in my programs list but could be found when performing a file serch for AVG

 

BitLord uninstalled successfully but skype and flashplayer would not be unistalled fully.

 

I noticed a programe called websteroid was running in the bottom right corner. I have managed to stop that I think.

 

I have tried booting in safe mode and still have the same problems

I have run all the Wise pc Soloutinos

I have disabled all non essential startup programs from MSCONFIG

I have performed windows updater and downloaded all the latest updates.

I have run a antivirus disk (KASPERSKY) from boot up, that found 17 Trojens. I deleted them all and still the same issue.

I have run windows defender

I have reset internet explorer and FireFox to factory settings

I have serched the internet for 2 days now and cant seem to find any good ideas.

 

I think I might have had some administrator issues, I checked administrative tools, services, scrolled to the bottom to workstation and checked Strartup type : automatic and service status: started.

I also checked to see if i was still the administrator and I am on this laptop.

 

My level of IT is not very good and I am starting to loose the plot.

 

I am running windows 7 intel core i7 on a HP Pavilion dv6 Laptop that is just over 1 year old.

 

Please if there is anything you can do to help

 

 

Operating system:Windows 7 Home Premium (64 bit) Service Pack 1

System root: C:\Windows

Available physical memory: 4044 MB

CPU: Intel® Core i7-2670QM CPU @ 2.20GHz

Drive Info:

C: 440.70 GB

D: 20.90 GB

E: 3.96 GB

Internet Explorer: 11.0