no system sound

[saga213]

Hello, I have lost my pc sound.

I updated with realtek HD audio and still have no sound.

I have done everything to hear sound, but it turns out I need help.

Can you please help?

Operating system:Windows 8.1 (32 bit)
System root: C:\Windows
Available physical memory: 2814 MB
CPU: AMD Athlon Processor 2650e
Drive Info:
C: 69.40 GB
D: 69.89 GB
Internet Explorer: 11.0

[donut]

Hi there,

 

We’d like to help you with the issue.

 

This tutorial can help you identify and fix common sound problems in Windows, including no sound coming from your speakers or headphones. This tutorial doesn't cover sound problems related to specific programs. Sound problems can be caused by cables that aren't connected properly, damaged drivers, incompatible drivers, sound settings, missing updates, and problems with your sound card.

 

Please check out the following instructions can help you out.

Check hardware

Many sound problems are caused by hardware that isn't set up properly. This step covers checking your sound card, plugging cables into the correct locations, making sure the hardware has power, and checking the volume.

1. Check your sound card

Check to make sure your PC has a sound card, or sound processor, and it's working properly.

 

1.       Open Device Manager by swiping in from the right edge of the screen, tapping Search (or if you're using a mouse, pointing to the lower-right corner of the screen, moving the mouse pointer up, and then clicking Search), entering Device Manager in the search box, and then tapping or clicking Device Manager.  You might be asked for an admin password or to confirm your choice.

 

2.       Double-tap or double-click Sound, video and game controllers to expand that category. If a sound card is listed, you have one installed. If no sound card is listed, check the info that came with your PC to see if there's supposed to be a sound card installed. If there should be a sound card installed, you'll need to install one according to the manufacturer's instructions.

Notes

·         If you think you have a sound card installed but you don't see it under the Sound, video and game controllerscategory, expand the Other devices category and check the devices listed there.

 

·         Laptops and tablets don't usually have sound cards. Instead, they have integrated sound processors, which appear in the same category in Device Manager.

If there's a yellow question mark on the name of the sound card in Device Manager, there might be a problem.

 

1.       Press and hold or right-click the name of the sound card, and then tap or click Properties.

 

2.       Tap or click the General tab, and then look in the Device status box to identify problems with the sound card.

 

If there's a problem, you might need a new driver for your sound card. For more information, see Step 3: Update drivers.

2.Check if the cables are connected properly Show all Speakers and headphones HDMI cables USB audio devices Multiple audio devices 3. Check power and volume

If you have speakers, make sure they're plugged into a working power source and turned on.

Make sure that your speaker volume or headphone volume isn't muted or turned down too low. This is particularly important for laptops and tablets, which often have small speakers that can be hard to hear.

 

1.       Swipe in from the right edge of the screen, and then tap Search.

(If you're using a mouse, point to the lower-right corner of the screen, move the mouse pointer up, and then click Search.)Enter Adjust system volume in the search box, and then tap or click Adjust system volume.

 

2.       Move the slider up to increase the volume.

 

Make sure the Mute button isn't turned on. If the button looks like this: , muting is turned off. If the button looks like this: , tap or click it to turn off muting.

Note

·         Some laptops and tablets have an external volume control on the outside of the case. If you're using a laptop or tablet, check the external volume control to make sure it's not turned all the way down.

In some cases you might have several volume controls to check. For example, if you're using Windows Media Player it has its own volume control, Windows has a volume control, and your external speakers have their own volume control. If any of these volume controls are set to their lowest setting, you won't hear any sound.