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CD ROM Inoperational


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I have a window that says the registry settings used by the itunes drivers for importing and burning CD\'s and DVD\'s are missing??

 

Went through process found online to change registry data with Apple assistant, did not work!

 

When I try to burn CD\'s nothing happens

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  • 2 weeks later...

Resolution:

1, Run Wise Program Uninstaller to remove iTunes and  related components. Or you can remove them from Control Panel, but you must do step 2.

   . iTunes

   . QuickTime
   . Apple Software Update
   . Apple Mobile Device Support
   . Bonjour 
   . Apple Application Support (iTunes 9 or later)
 

Important: Uninstalling these components in a different order, or only uninstalling some of these components may have unintended effects.

 

2, If you use Wise Program Uninstaller to remove those files, please skip this step into step 3.

    If you remove those files from Control Panel, please verify iTunes and related components are completely uninstalled.

     In most cases removing iTunes and its related components from the Control Panel will remove all supporting files belonging to those                  programs.  In some rare cases those files may be left behind. After following the previous steps, you should confirm that the following files and folders have been removed and if any are left behind, remove them now:

 

Windows XP system:

             . C:\Program Files\Bonjour

             . C:\Program Files\Common Files\Apple\
             . C:\Program Files\iTunes\
             . C:\Program Files\iPod\     Note: Follow the additional steps at the end of this article if you receive the alert "Cannot delete         iPodService.exe: It is being used by another person or program" when trying to delete this folder.
             . C:\Program Files\QuickTime\
             . C:\Windows\System32\QuickTime
             . C:\Windows\System32\QuickTimeVR

 

Windows Vista or Windows 7:

             . C:\Program Files\Bonjour

             . C:\Program Files\Common Files\Apple\
             . C:\Program Files\iTunes\
             . C:\Program Files\iPod\      Note: Follow the additional steps at the end of this article if you receive the alert "Cannot delete iPodService.exe: It is being used by another person or program" when trying to delete this folder.
             . C:\Program Files\QuickTime\
             . C:\Windows\System32\QuickTime
             . C:\Windows\System32\QuickTimeVR
 
If you have a 64-bit version of Windows, you will need to confirm that the following folders have been removed as well:
             . C:\Program Files (x86)\Bonjour
             . C:\Program Files (x86)\Common Files\Apple\
             . C:\Program Files (x86)\iTunes\
             . C:\Program Files (x86)\iPod\     Note: Follow the additional steps at the end of this article if you receive the alert "Cannot delete iPodService.exe: It is being used by another person or program" when trying to delete this folder.
             . C:\Program Files (x86)\QuickTime\
             . C:\Windows\SysWOW64\QuickTime
             . C:\Windows\SysWOW64\QuickTimeVR
 
3, Reinstall iTunes and related components

    After verifying that iTunes is completely uninstalled, restart your computer and then download and install the latest version of iTunes.

 

4, If you continue to see this message when opening iTunes, it may be necessary to manually install the device filter in the Windows registry:

  1. Open Registry Editor:
    XP: From the Start menu click Run. In the resulting dialog,  type "regedit" (without quotes) and click OK.
    Vista: From the Start menu, in the Start Search dialog, type "regedit" (without quotes) and press Enter.
    Windows 7: From the Start menu, in the "Search programs and files" dialog, type "regedit"(without quotes) and press Enter.
  2. If Windows needs your permission to continue, click Continue.
  3. Click the plus sign (XP) or arrow (Vista and Windows 7) next to HKEY_LOCAL_MACHINE to expand its contents.
  4. Expand the contents of SYSTEM.
  5. Expand the contents of CurrentControlSet.
  6. Expand the contents of Control.
  7. Expand the contents of Class.
  8. Click to select the heading that begins with  "{4D36E965-" (you just need to highlight this folder).  It should look like this:

     TS3299_05-select_key--en.jpg

  9. From the File menu, click Export.
  10. In the dialog box that appears, make sure the "Selected branch" radio button is enabled, then save the file somewhere that you can find it later. This is a backup of this registry key. You should hang on to this in case you need to reimport your original settings later.
  11. On the right side of the Registry Editor window, right-click the UpperFilters entry and choose Modify from the shortcut menu.

    If the UpperFilters entry is missing, follow these instructions:

    Right-click the empty white space within the right-hand portion of the Registry Editor window. From the shortcut menu, choose New > Multi-String Value.

    TS3299_04-upper_filters--en.jpg

    Name this new value "UpperFilters" (without the quotes). Then, right-click the newly created UpperFilters entry and choose Modify from the shortcut menu.

  12. In the window that appears, use the appropriate steps below to add iTunes device filter to the "Value data" box.

    If the "Value data" box already contains text, follow these instructions:

    The text contained in the "Value data" box represents third-party device filters. If you remove these device filters, the third-party software that installs them may stop functioning properly. In the example below"NTIDrvr" and "SiRemFil" represent these third-party device filters.

     TS3299_01-device_filters--en.jpgTS3299_01-device_filters--en.jpg

    Click in the box below this text. This accomplishes two things. First, it removes the highlighting from the text. This way when you start typing it won't overwrite these device filters. Second, it places the cursor below this text.

    Now, type "GEARAspiWDM" (without quotes) to add the iTunes device filter.

    TS3299_02-device_filters--en.jpg

     

    If the "Value data" box is blank, follow these instructions:

    Type GEARAspiWDM to add in the iTunes device filter. See the example below.

    TS3299_03-device_filters--en.jpg

    Continue on with the next step.

  13. Click OK.
  14. Restart the computer.

 

 

          

 

 

 

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