windows has recoverd from an unexpected shutdown

[stharaju]

windows has recoverd from an unexpected shutdown

 

problem detials

 

Problem signature:

Problem Event Name: BlueScreen

OS Version: 6.1.7600.2.0.0.256.48

Locale ID: 1033

 

Additional information about the problem:

BCCode: 24

BCP1: 001904FB

BCP2: 9B2FFAFC

BCP3: 9B2FF6E0

BCP4: 8B6BD94E

OS Version: 6_1_7600

Service Pack: 0_0

Product: 256_1

 

Files that help describe the problem:

C:\Windows\Minidump\091013-19796-01.dmp

C:\Users\Prabin\AppData\Local\Temp\WER-25974-0.sysdata.xml

 

this problem whwn i convert any vedios and songs or download big files the thats problem.

 

pls sir what can i do fix this problem

 

 

 

Operating system:Windows 7 Professional (32 bit)

System root: C:\Windows

Available physical memory: 3261 MB

CPU: Intel® Core2 Duo CPU E4600 @ 2.40GHz

Drive Info:

C: 131.45 GB

D: 111.98 GB

E: 110.96 GB

F: 100.08 GB

H: 1862.98 GB

Internet Explorer: 8.0

[WiseCleaner]

Hi,

Please send this file to us. C:\Windows\Minidump\091013-19796-01.dmp

[stharaju]

Dear Sir,

 

Please find theattached file. C:\Windows\Minidump\091013-19796-01.dmp

Pls sir fix this problem

 

 

 

 

Minidump.zip

Minidump.zip

[WiseCleaner]

Hi,

you can try following steps to solve your problem.

1, uninstall the graphics driver, install the offical driver form the graphics's providers.

2, If you have two memory sticks, remove one memory stick.

3, right-click drive C (system drive)---Properties----Tools---Error checking, click Check now to check your disk.

4, if your system have an recovery point earlier than 2013/09/10, do a system recovery.

5, IF step 4 cannot solve your problem,  restart system, press F8 and select Safe mode

    open C:\Windows\winsxs\x86_microsoft-windows-os-kernel_31bf3856ad364e35_6.1.7600.16385_none_6c06b7c41576a7d9\  , copy ntkrnlpa.exe and paste to  C:\Windows\system32\