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FileZilla is a File Transfer Protocol (FTP) program that website owners use to add, modify or delete files and directories on their website server. Although many FileZilla users have no problems retrieving their website's directory and files, you may find that Filezilla cannot retrieve your website's directory. There are five primary causes for issues with retrieving the website directory in FileZilla. By going over each possible cause and fix, you can usually get FileZilla to retrieve your website's directory. Incorrect Username/Password o Before you can view or create directories on your website's server, you must first log into it securely with your username and password. One of the first things to check when FileZilla cannot retrieve the directory for your website is your username and password -- if either one is incorrect, FileZilla will fail to log you in and retrieve the directory. Type in your username and password again and this will often fix the problem. If you do not know the username and password for your website server, ask your server administrator. Incorrect Host Address o In addition to the username and password, you must also know the correct host address for your website. If you type in the wrong host address for your site, FileZilla will be unable to retrieve your website's directory. Generally, the correct host address for your site is the website address itself, although this may vary depending on who is hosting your site. If you do not know the host address for your website, contact your server administrator. Directory Permissions o To modify or access folders on your website's server, you must have the correct permissions; without them, FileZilla won't be able to retrieve or modify your directories. Directory permissions typically are set up automatically by your Web host, but you can change them as long as you are able to see the directories. As FileZilla cannot retrieve the directory in this case, your best bet is to contact your server administrator and have him give you full permissions. FileZilla then should be able to retrieve the directory. Other Causes o FileZilla may be unable to retrieve your website's directory because there is a problem with your copy of FileZilla. You may be able to fix the problem by installing any available updates. FileZilla also may be unable to retrieve the directory because your website's server is down temporarily. In this case, you may be able to access the directory at a later time. Contact your Web host to determine if there are any outages or down times.

FileZilla is a File Transfer Protocol (FTP) program that website owners use to add, modify or delete files and directories on their website server. Although many FileZilla users have no problems retrieving their website's directory and files, you may find that Filezilla cannot retrieve your website's directory. There are five primary causes for issues with retrieving the website directory in FileZilla. By going over each possible cause and fix, you can usually get FileZilla to retrieve your website's directory. Incorrect Username/Password o Before you can view or create directories on your website's server, you must first log into it securely with your username and password. One of the first things to check when FileZilla cannot retrieve the directory for your website is your username and password -- if either one is incorrect, FileZilla will fail to log you in and retrieve the directory. Type in your username and password again and this will often fix the problem. If you do not know the username and password for your website server, ask your server administrator. Incorrect Host Address o In addition to the username and password, you must also know the correct host address for your website. If you type in the wrong host address for your site, FileZilla will be unable to retrieve your website's directory. Generally, the correct host address for your site is the website address itself, although this may vary depending on who is hosting your site. If you do not know the host address for your website, contact your server administrator. Directory Permissions o To modify or access folders on your website's server, you must have the correct permissions; without them, FileZilla won't be able to retrieve or modify your directories. Directory permissions typically are set up automatically by your Web host, but you can change them as long as you are able to see the directories. As FileZilla cannot retrieve the directory in this case, your best bet is to contact your server administrator and have him give you full permissions. FileZilla then should be able to retrieve the directory. Other Causes o FileZilla may be unable to retrieve your website's directory because there is a problem with your copy of FileZilla. You may be able to fix the problem by installing any available updates. FileZilla also may be unable to retrieve the directory because your website's server is down temporarily. In this case, you may be able to access the directory at a later time. Contact your Web host to determine if there are any outages or down times.