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I really appreciate First Aid and it does speed up my start-up a lot When it's working. I have seen it work and then it just runs and runs. So I wrote in the question from the application and it showed me my question hadn't been submitted. On the "My Questions" tab I don't have any. Does that mean I'm not conneting with Wise? I'd really like to. But I got an email from Wise saying my quesiton had been submitted to tech support two times. Do I need to add First Aid to my "start-up" and how do I do that? Services etc. Thank you, Mary