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frank421

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  4. [Solved - Win7] BLUE SCREEN OF DEATH(BSOD) - caused either by hotspot shield or not updated/corrupt graphic card driver

    in Computer Trouble-Shooting Discussion

    Posted · Edited by xilolee
    Added informations

     

    Informations taken from the attached txt file at the fifth post and added after the problem has been solved:

     

    Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA

    Bug Check Code : 0x00000050

    Caused By Driver : ntkrnlpa.exe

    File Description : NT Kernel & System

     

    Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED

    Bug Check Code : 0x1000007e

    Caused By Driver : dxgmms1.sys

    File Description : DirectX Graphics MMS

     

    Bug Check String : REFERENCE_BY_POINTER

    Bug Check Code : 0x00000018

    Caused By Driver : ntkrnlpa.exe

    File Description : NT Kernel & System

     

    Bug Check String : DRIVER_POWER_STATE_FAILURE

    Bug Check Code : 0x0000009f

    Caused By Driver : ntkrnlpa.exe

    File Description : NT Kernel & System

     

    Bug Check String : IRQL_NOT_LESS_OR_EQUAL

    Bug Check Code : 0x0000000a

    Caused By Driver : dxgmms1.sys

    File Description : DirectX Graphics MMS

     

     

    the screen suddenly turns blue at any moment of time causing my computer to reboot.i have installed a new software called hotspot shield.is it due to the software?i doubt, because the program is not well written

     

     

     

    Operating system:Windows 7 Ultimate (32 bit) Service Pack 1

    System root: C:\Windows

    Available physical memory: 2986 MB

    CPU: Intel® Core i3-2310M CPU @ 2.10GHz

    Drive Info:

    C: 146.39 GB

    D: 195.31 GB

    E: 195.31 GB

    F: 161.52 GB

    Internet Explorer: 10.0

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