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Posts posted by WiseCleaner

  1. Hi JP,

    Thank you for your feedback.

    It is a serious problem.

    Can you help us to test it?

    If you could, please download this file (It is not a installer, just an exe file), and recover the old one, run it.

    If the error appears again, the program will create a bug report file in the installation directory, please send this bug_report.txt file to us.



  2. Hi,

    Please try following steps to solve your problem.

    1, Open Control Panel----System and Security----Administrative Tools---Services, find out Windows Update and stop it.

        If you cannot stop it, turn to step 3.

    2, Open C:\Windows\SoftwareDistribution\DataStore, remove all files and folders.

        Open C:\Windows\SoftwareDistribution\Download, remove all files.

    3, Open C:\Windows\System32, find out the folder catroot2 and rename it to catroot2old

    4, Reboot system

    5, Open Control Panel----System and Security----Administrative Tools---Services, find out Windows Update and start it.

    6, Open Control Panel---System and Security---Check for updates.

  3. Hi,

    Error '0X800CCC78' usually occurs due to incorrect Outgoing server authentication settings in Outlook.
    Check the account settings and change the authentication settings in Outlook as per your Internet Service Provider.
    Open Outlook---Click File---Info----Account settings---select your account and click on change---More settings---Outgoing Server.
    If the option “My outgoing server requires authentication” is checked, uncheck it or vice-versa and try to send the emails and check if it works fine.

  4. Hi,

    Please check following issues:

    1, Just run a antivirus software, it doesn't means more is better.

    2, When the system is slow down, please run the Task Manager, find out the process which use highest usage of CPU and Memory,  then end them.

    3, right click your C drive---Properties---Tools----Error-checking---Check now..., select Scan for and attempt recovery of bad sectors , click Start to check your disk.

    4, You can run Wise Care 365 to optimize your system.

         PC Checkup, clean system junk files in schedule.

         System Tuneup---System optimizer, optimize your system.

         System Tuneup---Startup Manager, disable useless startup programs and services.

         System Tuneup---Context Menu, disable useless context menu.

  5. Hi

    Please check following options:

    1, Does your computer meets the minimum running configuration of this program? (CPU / Memory / Hard disk / Graphic card / 64 or 32 bit )

    2, When you run the program, do you run other programs at the same time?

    3, Does your antivirus software or firewall block the program? You can disable antivirus software and firewall to try.

    4, Can you tell me the name of the program? 

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