WiseCleaner

Hi, Wise PC 1stAid is a free software. It can fix some common problems of your system, but it cannot remove virus, you need to run an anti-virus software.

So, current version, we do not scan Remote Desktop service as dfault. Thank you.

Please try to download and install the latest version of Avast.

1, make sure the Volume Shadow Copy service is running. click Start---type services.msc and press Enter, find out and double-click Volume Shadow Copy, modify its startup type to Automatic, click Start to run this service. click OK to save settings. 2, right-click Computer on desktop, click Properties---Advanced system settings----Advanced----Performance----Settings-----Data Execution Prevention, select Turn on DEP for essential Windows and services only. click OK to save settings. 3, check your extenal hard disk for errors. http://windows.microsoft.com/en-us/windows-vista/Check-your-hard-disk-for-errors 4, disable anti-virus software before backup.

Please download Microsoft Visual C++ 2005 Redistributable Package (x86) from http://www.microsoft.com/en-us/download/details.aspx?id=3387

You can press Ctrl and double click Outlook 2010, it will run in safe mode. If it is alright, please disable all third-party extension of outlook 2010.

Hi, Run wise care 365------System Tuneup------Startup Manager, find out Asus... delete it.

Hi, please download .Net Framework 2.0 from http://www.microsoft.com/en-us/download/details.aspx?id=1639

Please tell us your printer type. And do a snapshot of the error message, send to us.

Hi, You install Windows Essential in which drive? If you install it in drive d: 1, Copy " wlidcli.dll " from C:/Program Files (x86)/Common Files/microsoft shared/Windows Live/ and paste it to D:/Program Files (x86)/Common Files/microsoft shared/Windows Live/ 2, click Start---type cmd.exe in search box, right-click it, Run as administrator 3, type regsvr32 "D:\Program Files (x86)\Common Files\microsoft shared\Windows Live/wlidcli.dll" then press Enter.

Hi, Delete the error icon, then run Wise PC 1stAid, click the 1st icon "Desktop icon error" to repair. Then right-click the exe file of 3D Max to create a new desktop icon.

Sorry, we cannot help you to solve this problem. Please seek help from Microsoft, or your computer's providers.

Hi, Try to unchecked this item. Open a folder, click Organize-----View------Always show iccons, never thumbnails.

Thank you, My2cents. We will fix it in next version.

Hi, WDC create a system restore point automatically only the user use the function "Slimming System" . This is a measure for safety, letting users to use system restore point to get back files which has been deleted accidently.

We don't have an installer of Win 8.1 Professional RTM, we cannot test it. when the Win 8.1 Professional edition has released, we will do a full test.

Hi, 1, check your DirectX version. press Win + R keys, then type dxdiag and press Enter, The DirectX of Win8 is 11. 2, update your video card's driver from the offical website. 3, If you are playing a game, make sure the game can run in Win 8.

close wise pc 1staid, then open it again.

Try to close wise pc 1staid, and open it again.

drw32.exe ? Sorry, i don't know it. Please do a snapshot about the error message and send to us.

Hi, please contact to our support team, they will send you a special software, you can use it to recover your hidden files.

If you use the portable version, please be careful, the backup folder is saved in the portable versions folder.

Hi, We have did some tests in Win8.1 RTM Enterprise edition, there is no problem. Wise care 365 can start up with Windows and wise boot booster can start up with Windows too. please check updates for Win8.1.

Hi, Make sure this program can be running in Win7. You can try to uninstall and re-install this program. If you still receive this message, seek help from its developer.

Thank you for loving WiseCleaner. Thank you for your suggestion.